R235)青い城

総メッセージ 946件・期間 2026-03-20 〜 2026-07-23 ・ ✋率 17.9% ・緊急度high 77件

このページの読み方。 この物件に届いたゲスト発言を、AIが25種類の質問カテゴリにひとつ選んで振り分けた結果です。下の「実際に届いた質問」を開くと、どんな言い回しで何を聞かれているかがそのまま読めます。なお、氏名やパスポート番号などの個人情報は伏せた状態で表示しています。

質問カテゴリ内訳

質問ではない「お礼・雑談 168件 / 状況報告・完了連絡 134件」は除いてあり、割合は実質的な質問 644件を母数にしています。左端の記号は自動化区分です。

✋予約内容の変更・延泊

70件 (10.9%)

○宿泊人数・宿泊者情報の提出

67件 (10.4%)

△その他

58件 (9.0%)

○鍵・暗証番号・入室できない

57件 (8.9%)

◎チェックイン方法・手順

48件 (7.5%)

◎アメニティ・備品の質問と追加依頼

44件 (6.8%)

◎清掃・ゴミ出し

38件 (5.9%)

○設備の使い方・動かない(家電・空調)

36件 (5.6%)

✋料金・支払い・返金・キャンセル

33件 (5.1%)

○Wi-Fi・ネット接続

30件 (4.7%)

✋判別不能

26件 (4.0%)

◎到着時刻の連絡・確認

25件 (3.9%)

△アーリーチェックイン・レイトチェックアウト希望

21件 (3.3%)

✋水回りトラブル(お湯・シャワー・トイレ・断水)

20件 (3.1%)

✋苦情・クレーム

16件 (2.5%)

◎荷物預かり・宅配

14件 (2.2%)

◎道案内・アクセス・住所

13件 (2.0%)

◎チェックアウト方法・時刻

12件 (1.9%)

◎駐車場

10件 (1.6%)

✋忘れ物

4件 (0.6%)

◎周辺情報・観光・飲食店

1件 (0.2%)

△画像のみ

1件 (0.2%)

◎ 自動返信できる ○ 定型対応でいける △ 判断が必要 ✋ 人が対応すべき

月別メッセージ数

この物件に届いたゲスト発言の月ごとの総数です。最初と最後の月は月の途中までのデータなので、件数が少なく見えます。

月	2025-12	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	合計
メッセージ件数	0	0	0	193	125	313	184	131	946

実際に届いた質問(全文)

カテゴリ名をクリックすると、実際に届いた発言が読めます。本文は先頭200文字までを表示し、メールアドレス・電話番号・長い数字列は伏せてあります。

予約内容の変更・延泊(70件)

2026-03-21 10:04Yes, a different room would be fine
2026-03-22 21:05Hello, would it be possible for us to stay one more night? Kind regards
2026-03-22 21:55Hello, that is good to hear. What will be the cost of one more night? My e-mail is: [メール]
2026-03-24 16:53Sorry, I’m currently in calls… can’t I stay in 303? I have no problem with the cold
2026-03-26 23:38How about rebooking it to another date?
2026-03-27 01:20Can I rebook to another available date?
2026-03-27 01:28Check in November 28 Check out November 30.
2026-03-28 11:51Do you have availability to extend our booking another 2 nights so we can checkout on Tuesday 31st March? Thanks
2026-03-28 12:40I’ve contacted booking.com and they have tried to call but have said there was a language barrier. They have emailed you to confirm for the extra 2 nights so if you could reply to them on email that w…
2026-03-28 17:05I have made a new booking from 29th - 31st, just confirming that is the same room and we don’t need to check out and check back in? Thanks
2026-03-28 18:45Hello! Is it possble to extend and keep the same room?
2026-03-28 18:55Until thursday the 2nd
2026-03-29 20:37It’s on Airbnb for Mar 29th (tonight) to the 6th of April
2026-04-03 17:10Can I stay in the same room I'm in now (502)
2026-04-17 14:44Is it possible to have 1 bedroom with 2 twins then the other bedroom with 1 twin & 1 single, the last bedroom having 1 twin bed.
2026-04-17 16:00Is it possible for bedroom 2 to have the 1 single bed? Because our sleeping arrangement will be 4,3, and 2 to each room
2026-04-20 19:58Do you guys have availability to extend our stay until the 25th?
2026-04-20 22:36Hello, sorry we have opted to check out tomorrow as we will go to Kyoto. Sorry for any inconvenience.
2026-04-26 16:51일정변경
2026-04-26 22:18Bonsoir, est-il encore possible de prolonger jusqu’au 28 avril?
2026-05-09 21:50同行人變更，這是重新下單的！
2026-05-09 22:08入住日期出錯了！
2026-05-11 21:29Guten Tag, ich habe gerade ihre Unterkunft für den 15.6 bis 09.07 gebucht die Unterkunft beinhalten eine Private Unterkunft richtig? Vielen Dank
2026-05-17 13:30網上看到價格不時調整，現在價格還再低了，是因有不同樓層會有分別嗎？可不可以指定要二樓？
2026-05-20 18:34すみません、実は今引っ越しの手続きしいますが。新しい部屋に移住する前にここで住みたいですが、この数字に延長の手続きをしたいと思いますが、7月までに住むことができるでしょうか？よろしくお願いします。
2026-05-21 01:29Hello, we want to extend our stay from 22. May until 27. May instead until 25. May. Could you prepare the booking for me? Or should i do another new booking? Thanks
2026-05-21 01:35I already tried it to change the date but it said that its not available even i could make an extra booking with that specific same room from 25-27. May. Can you somehow send me a adjust offer that i…
2026-05-21 01:35Or could you accept to cancel this booking, so that i can make a new booking from 22-27. May?
2026-05-21 13:20Hello, We had a quick look in room 401-1. It looks like we good the wrong room. We booked an apartment with 3 bedrooms.
2026-05-21 13:37Yes, I checked it and we definitely booked the 3 bedroom apartment with 72 m². From 21.05 - 28.05
2026-05-21 17:42来週に延長の申請をすると思う。
2026-05-27 01:40Hello, we would like to extend our stay until 01.06.2026. Should we just book it via Booking or Agoda? Or can we save some money, because if we extend we should notnpay the cleaning fee again, right?…
2026-05-27 17:44Hello, this is just an extension of our recent stay.
2026-05-27 18:09We would like to stay in 401. We would tell you later if we need a cleaning or not.
2026-05-30 17:17Hola perdón pero el alojamiento que había reservado era con 3 habitaciones, Una habitación con 2 camas dobles, Otra habitación con una cama doble y otra más con otra cama doble, Este alojamiento solo…
2026-05-31 17:17Hello, Would it be possible to extend the apartment 1 more night from 01.06.2026 - 02.06.2026 ?
2026-05-31 22:04We can just keep the same room and leave all of our stuff there, right?
2026-06-01 14:55Hello again, Would it be possible to extend the apartment 2 more night from 02.06.2026 - 04.06.2026 ?
2026-06-01 15:39So it's only possible 1 or 3 days extension?
2026-06-01 15:41We would like to extend for 1 more day for the beginning, so until 03.06.2026.
2026-06-03 21:32こんばんわ。私たちは6月6日までの滞在ですが、6月10日まで延長することは可能でしょうか？？
2026-06-04 20:04Hey, we selected 3 rooms, it seems 1 room
2026-06-09 11:53您好我想要在延長10天
2026-06-21 14:59Re: You have a message from 青い城 Or can you change our room? Yahoo Mail: Search, Organize, Conquer
2026-06-21 15:29Re: You have a message from 青い城 Change room please Yahoo Mail: Search, Organize, Conquer
2026-06-26 23:58Hello, would it be possible to book another night please?
2026-06-28 01:597月30日から7月1日まで、3名で宿泊できる部屋をもう1部屋予約することは可能でしょうか？
2026-06-28 02:42システム上では空室があると表示されていますが、最低宿泊日数が2泊となっています。7月1日に日本を出発するので、1泊だけ必要です。その後、白島に数日間滞在したいと思っています。どうすれば良いでしょうか？予約方法を教えてください。ぜひまた利用させていただきたいです！
2026-06-28 08:05你好我在延長5天
2026-07-02 09:41Hello Goto, I have really been enjoying my stay here over the past days. As you may have noticed, I recently made a new, separate reservation to stay for another three weeks from 9th of July to 31st o…
2026-07-02 10:23As discussed earlier today, I already modified my current booking, so this reservation is not required anymore. Thank you.
2026-07-03 21:22Okay thanks my friend will come maybe in a few days can you accept the guest change
2026-07-03 21:33Hi, when I added 2 guest before I booked the price was the same but I was not sure another guest will come but they may come. Can I change it and have the price the same as it showed the same before
2026-07-04 13:19你好我想要延長一天我付現金可以嗎
2026-07-05 13:19我要預訂改兩位
2026-07-05 13:24我目前已無法變更
2026-07-05 15:14Hello can I change the room, there's a smell coming from outside and it's affecting my breathing
2026-07-05 15:20但無法變更日期了
2026-07-05 15:31Is there another room on otherside of the building if possible?
2026-07-05 17:34還是無法申請變更日期
2026-07-05 18:00我直接下了一筆新的訂單
2026-07-06 17:38Okay appreciate it. Is there another room I can change that is on the other side of the building?
2026-07-07 16:45Hi I am ready to change room now
2026-07-09 18:18不知道是否可以再續訂一晚？由於颱風可能會延誤航班！
2026-07-10 18:32加多一天住宿也是收費很便宜啊！會全力推介給所有認識的人！
2026-07-14 10:47Hello, I hope you are doing well! I am still having a wonderful time in the room. As you may have noticed, I recently made a new, separate booking for this room from July 31st to August 21st. I did th…
2026-07-14 11:50Hello RAN, Thank you for your reply and for checking the request! I think there is maybe a small misunderstanding. The "other guest" who booked the room for those dates is actually me. I am the one ho…
2026-07-14 14:07Hello RAN, Thank you very much for taking the time to check the system and for your explanation. I understand that the software automatically assigned Room 602 to another guest for those dates. Howeve…
2026-07-14 15:16As discussed earlier today, I already modified my current booking, so this reservation is not required anymore. Thank you.
2026-07-21 12:0523日〜25日で連泊延長したいのですがこのままの連泊割りで宿泊できるのでしょうか？？もし可能でしたら予約方法を教えてください。よろしくお願いします！

その他(58件)

2026-03-22 00:09Goodpm my son asked me today something happen at 2am that the fire alam
2026-03-22 00:09It anything happen yesterday at 2am
2026-03-24 15:36👍
2026-03-24 18:10203 vs 303, speedtest
2026-03-24 18:16One moment
2026-03-24 18:28So what shall I do? I will always co-operate
2026-03-24 18:36👍
2026-03-29 20:38This is the confirmation code HMRWJZXHKS
2026-04-07 18:15I mean the 3* bedrooms
2026-04-07 18:15And all bedrooms have ensuite bathroom, is that correct?
2026-04-12 13:04But sure
2026-04-12 23:02Ssid ist bluecastle3
2026-04-16 13:38Do you have a room layout for this listing you can send me?
2026-04-16 14:41I can see the floor plan, but do you have the layout of the room itself with the 3 bedrooms & 3 bath?
2026-04-16 14:52That’s fine. Do you have a photo though of the 3 bedrooms & 3 bathrooms for this listing? In the listing it says 3 bedrooms & 3 bathroom. But in the photos it only shows bedroom 1&2, and bathroom 1&2…
2026-04-16 16:09Based on the video, for this listing the layout is there is one main door, when you open you can see 3 doors inside separate bedrooms with their own kitchenette and bathroom?
2026-04-22 10:17こちら名称は青い城であっていますか？検索してもでてきません。。
2026-05-01 23:43No I only see bluecastle 1, bluecastle 99
2026-05-03 16:44同じ建物内に止まってる方はいるのでしょうか
2026-05-04 10:31Re: 青い城からメッセージが届いていますメッセージ来たのですが日本語でないので解読できません日本語でお願いします iPhoneから送信
2026-05-04 10:49Re: 青い城からメッセージが届いています日本語でもう一度送ってください iPhoneから送信
2026-05-06 15:20就是資料各有不同所以問清楚吧！
2026-05-06 20:21안녕하세요 저는 5월 9일에 여기 숙소를 이용하는 게스트입니다 혹시 숙소이름이 어떻게 되는지 알 ㅅ 있나요?
2026-05-08 15:03nomor berapakah kamar saya
2026-05-08 15:43HMANHYF2ZF berapakah nomor kamar saya
2026-05-08 22:40apakah ada aturan
2026-05-12 19:12有連線上但挺卡的
2026-05-14 04:48We are in a hotel, we return to the airbnb in the morning. We would like to know the opening and closing times of the grill.
2026-05-14 16:38[番号] [番号]
2026-05-16 02:53请问是带有私人厨房和卫生间的吧
2026-05-17 12:36在網上查看你的酒店是結業了的！想清楚知道現在是什麼情況？
2026-05-21 11:24Alright, thats unfortunately.
2026-05-21 17:09How can we send photos via the chat there is no options for that
2026-05-21 22:15Can you give me some news about it please?
2026-05-22 10:04Can we use 123 room?
2026-05-23 02:34後は手紙の件について何か知らせがあるでしょうか？
2026-05-25 12:21Hello, the accommodation is available this afternoon from 1 p.m. for cleaning if that works for you.
2026-05-28 13:01Me podrías nada un nuevo link de 3
2026-05-28 22:20Cuál es la habitación?
2026-06-04 20:04I found other rooms
2026-06-04 21:32Je suis pierceur artist
2026-06-05 16:49Can u help me
2026-06-05 16:57I live in japan
2026-06-06 08:42Is that enough?
2026-06-08 16:14[订单号] ① HM4ZDM2RK2 ② [番号]
2026-06-13 22:00一楼垃圾桶
2026-06-15 14:14Can I request a layout of the 3 bedroom apartment please? thank you!
2026-06-27 11:36pode me enviar o link novamente
2026-06-27 16:05pode me tirar uma duvida?
2026-06-27 16:05Aqui está aparecendo que sao 3 quartos
2026-06-27 16:06mas só tem 1
2026-06-28 02:01こちらの宿、本当に気に入りました！質も清潔さも最高です！ただ、Booking.comで空室が見当たらないようです。
2026-06-28 03:13午前10時
2026-07-03 18:13Hi I made the booking now
2026-07-04 01:39What should we do
2026-07-10 19:14Sayın yetkili, ne odada ne de girişte tablet göremedim
2026-07-20 00:13[番号]
2026-07-20 00:19予約番号は[番号]です。

鍵・暗証番号・入室できない(57件)

2026-03-20 20:52Is there any password for the door
2026-03-20 22:06入り口が閉まってるのですが
2026-03-23 22:31你好，我要回去结果大门关了
2026-03-24 15:16I have a problem with room 203
2026-03-24 15:22Can I take the keys out of 303 again and put back 203? I have some calls to make on wifi…
2026-03-24 18:49I have this key from 301-1 and it doesn’t fit any roomdoor except the front door
2026-03-24 18:58Can you please help?
2026-03-24 19:03Hello? I’ve been outside the room for almost 30 minutes now..
2026-03-24 19:46Okay, so there’s only the key for the main door, but not the room specific?
2026-03-24 20:06So the only key I have is for the corridor?
2026-03-26 18:23Hello I don’t know the url to check in so I can’t get into my room
2026-03-29 09:49Hi the locker doesn’t open to return the keys
2026-04-05 00:19Hi, may I know why the main door was closed?
2026-04-19 06:11No spare key was given to me
2026-04-19 13:23I already let you know we weren’t given another key after the incident with the locker
2026-04-21 09:21Door is locked and key is in the box
2026-05-02 10:31すみません、パスワードは間違えてると言われましたが、送ってもらったパスワードと一緒と思いますが
2026-05-02 10:31数字の方もだめでした
2026-05-02 10:35ああ、すみません間違えました、パスワードを入力できました
2026-05-02 23:46Re: 青い城からメッセージが届いていますシャッターが閉まっていて入れないです。 iPhoneから送信
2026-05-05 00:04予約したんですが、4桁の番号が分からない為起きてた場合は教えてください
2026-05-08 16:02HMANHYF2ZF apakah lokernya memakai sandi khusus
2026-05-08 22:39saya ingin masuk kamar kenapa pintu utama terkunci
2026-05-09 23:32The building door is shut down and I can’t go inside the building what do I do?
2026-05-10 01:36지금 숙소를 들어가야하는데 문이 닫혀있어요
2026-05-14 02:22Bonjour, nous sommes bloqués dehors à 2:19 du matin nous avons eu un problème de métro pour revenir, comment pouvons nous rentrer ?? Il n’est pas écrit que l’airbnb ferme à une certaine heure.
2026-05-14 04:54The entrance gate was closed, we couldn't enter, we want to know what time it closes and it opens so we don't find ourselves on the street.
2026-05-14 16:10Need room number and password
2026-05-14 16:42Sorry, we didn't receive the room number and password. Could you please send them again or tell us how to use them?
2026-05-20 17:22안녕하세요 열쇠정보가 오지 않아서 연락드립니다
2026-05-20 19:34Hi. I have problem to receive my Gmail in China, so I didn't get the room # and code, please help ASAP, I'm in lobby 您的消息将通过Booking.com发送给住宿 Get Outlook for Android
2026-05-21 13:22請問是用實體鎖匙的嗎？會配備多少把鎖匙？
2026-05-21 22:07안녕하세요 ! 들어가려는데 출입구가 막혀있어서요 ㅠㅠ 혹시 문 열어주실 수 있나요...?
2026-05-23 00:35[番号] If I was notified, I do not remember. When do you lock down the building? I arrived and could not access the building or my room
2026-05-24 00:43Geldik ama girişi kapali
2026-05-24 00:47Nasıl içeri gireceğiz kapı kapalı dolapları göremiyorum
2026-05-25 11:01Where we can give the key?
2026-05-27 17:44We are in 401
2026-05-28 11:36Yes the key is in the box
2026-05-28 21:54Hola me darías la información de la llave de acceso
2026-05-28 21:58Pero no recibí los datos de acceso
2026-05-28 22:13No he podido entrar
2026-05-29 17:34無法登入填寫客人資料！提供密碼不正確？？
2026-05-29 20:59hello, we will be arriving after 10pm. probably 10:30 or 11:00. we have completed the input details. where do we find the keys?
2026-05-30 22:13Buenas noches, acabamos de llegar al alojamiento pero el cierre está echado. Cómo podemos acceder?
2026-06-04 09:54Hi, can you let me know how to get keys? I will register our passports in the given website
2026-06-04 23:35Hi, the outside door is closed now
2026-06-08 23:09我们进不去，门锁了
2026-06-08 23:15后门也锁着
2026-06-25 16:29私たちはすでにホテルのロビーにいますが、部屋に入ることができません！どうか助けてください。私たちの部屋番号は何番ですか？そして、鍵はどうすれば受け取れますか？
2026-06-30 19:46パスワードを教えていただけますか？
2026-07-04 01:39Hello we are trying to enter through the side door but it is closed
2026-07-06 23:07こんにちは。予備の鍵をいただくことは可能でしょうか？
2026-07-06 23:21친구가 열쇠를 가지고 있는데 다른 곳에 있어서 숙소를 못 들어가고 있어요….
2026-07-06 23:27다른 방의 열쇠라던가 예비 열쇠가 아예 없을까요?
2026-07-10 22:32Sayın yetkili otelin kapısı kapalı
2026-07-23 13:20Bạn ơi- Tôi đặt 3 phòng ngủ mà phòng 201 - 3 kg mở của được

チェックイン方法・手順(48件)

2026-03-20 08:33請問如何辦理入住ホテルにどのようにチェックインすればよろしいでしょうか？
2026-03-20 16:05❶チェックインとチェックアウトの時間を教えてください！ ❷ 万が一のためご連絡先のお電話番号を教えてください！ ❸ アパートメントのルームキーは何処で受け取るのでしょうか？以上の件をご連絡下さいませ。
2026-03-20 17:57I don't see any url for me to login to
2026-03-20 19:55Reservation 1 how can we check in
2026-03-20 22:10事前チェックインのURLがないのですが
2026-03-23 10:48Is the check-in still 15:00, or did I see correctly that there wasn’t a guest yesterday?
2026-03-24 15:24I’m in the lobby and don’t know what to do
2026-03-25 11:29Konichiwa, We will arrive in Osaka this Friday at 6:20PM. We will arrive in Blue Castle at around 7 to 7:30 PM. Please let us know how we will check in. Thank you.
2026-03-25 16:37Bonjour, nous sommes arrivés comment accéder a l’appartement ?
2026-03-26 18:47Konichiwa, there is no URL. Please send it to us. Thank you.
2026-03-26 18:57予約させていただきました。ログインURLが空欄になっておりますので、よければ送っていただけますか？明日から三日間よろしくお願いします。
2026-03-28 00:23How can we get in the hotel?
2026-04-01 14:44The link sent via email is the YouTube tutorial on how to check. Can I request the link for the pre check in form. And in English please
2026-04-13 01:21안녕하세요.늦은 시간에 죄송합니다 숙소를 예약하게 되어서요! 나중에 숙소 설명해주시면 감사드립니다.
2026-04-15 23:00Hello, I will arrive 7-8am on the 17th. I booked the 16th as well so that this can be accommodated. This location is completely self check in correct? since I will arrive early morning I want to make…
2026-04-25 17:28Hello sorry but how do we check in?
2026-05-08 15:08bisa anda memberikan saya petunjuk check in
2026-05-09 16:29到着したのですが、初めてでどう入室すればよいでしょうか？またどの部屋に入ればよろしいですか？
2026-05-11 15:15Hello, sorrry the link cannot be accessed now
2026-05-12 07:59Do we need to do anything else before we get there? 🙏
2026-05-14 16:56need room number and password thanks.
2026-05-14 19:00こんにちは、予約させてもらったものです。どのようにチェックインしますか。できれば鍵のパスワードもお願いします
2026-05-21 22:08원래 10시 이후에는 출입이 불가한 것인가요?ㅠ
2026-05-22 08:42How can we check in?
2026-05-22 09:39We are still waiting here at lobby cam i ask what is our room number?
2026-05-31 15:38こんにちは。6/2-7/31まで予約している森です。当日、17:30〜19:00頃には着くと思います。鍵の受け取りはどのようにすれば良いでしょうか？よろしくお願いいたします！
2026-06-02 09:23Hello, We will be checking in tomorrow. Please let me know the check in details. Thanks
2026-06-02 12:45恐れ入りますが、チェックインは何時から可能でしょうか。また、チェックアウトは何時まででしょうか。
2026-06-04 21:14Hello, is it possible to know the combinaison for the keys for my check in please :)
2026-06-04 21:36Je n’ai pas encore fais mon Check in
2026-06-08 16:12房东，我们晚上九点落地关西空港，大概11点左右到达。请问我们怎么入住？房间号和密码都是多少？
2026-06-08 23:05从哪里进门啊
2026-06-10 19:03Hi, could I have the check in details?
2026-06-15 16:41Hello, We have completed the guest registration form and we have arrived at the property. Could you please send us the check-in instructions and the key/access code? Reservation number: HMRQZYYMAE /…
2026-06-17 19:07Hello, thank you for your message. Since my check-in is plan for tomorrow, would it be possible to have the check-in instructions please ? Also, I may arrive early in Osaka tomorrow. Would it be possi…
2026-06-19 16:15Doneza Peralta Hello we are here at the blue castle. How to check in? Sent from Yahoo Mail for iPhone
2026-06-19 21:02We are all completed registration form Now what the next step? I have a few questions before our stay. 1. Can we leave our luggage in the room during our stay? 2. We have a baby. Can we dispose of bab…
2026-06-20 13:58Booking for Doneza Peralta We have booked using booking.com for june 21 to june 23. Awaiting for additional instruction. Thank you Yahoo Mail: Search, Organize, Conquer
2026-06-22 18:12Can you please confirm when we will receive check in instructions? Thank you
2026-06-22 19:20お世話になっております。チェックインについて確認させてください。・部屋番号とチェックイン方法はいつ頃ご案内いただけますでしょうか。・夜間はシャッターが閉まると伺いましたが、その場合はどちらの入口から入ればよろしいでしょうか。・夜遅い時間でもセルフチェックインは可能でしょうか。お手数をおかけしますが、よろしくお願いいたします。
2026-06-25 12:15Hello. May you please provide us with the check in information when you have a moment. Thank you in advanced.
2026-06-30 19:28こんにちは、私たちの部屋は何号室でしょうか？
2026-07-03 22:26After 10pm where is the door to leave and come back
2026-07-04 23:25It is sending the photos right now but we are waiting in the lobby and would like to be able to get the room info
2026-07-08 10:48Oda numaramı ve odama nasıl giriş yapacağımı bana ne zaman bildireceksiniz
2026-07-08 22:08Reservation number: [番号] Hi we have completed the guest registration and will be checking in tomorrow. What do we still need to do before check in? Thank you!
2026-07-09 19:03Mesajınız için çok teşekkür ederim, tesise girişte bir dış kapı var mı, varsa şifresini paylaşır mısınız lütfen
2026-07-10 22:35Binaya nasıl gireceğiz

アメニティ・備品の質問と追加依頼(44件)

2026-03-20 19:44ご対応ありがとうございます。一つお聞きしたいのですが、鍵が一つだけなのですがもう一つ鍵をお借りすることはできますか？
2026-03-26 19:41Und eine Frage hätte ich noch: Wie wird das hier mit den Waschmaschinen gehandhabt? Dürfen wir prinzipiell hier in der Unterkunft Wäsche waschen? Vielen Dank für Ihre Auskunft und einen schönen Abend.…
2026-04-01 10:21Do we have access to additional bathrooms? Because in the website, there are 3 bathrooms? We are a family of 6 persons
2026-04-02 06:14Good morning. I would suggest it would be better if there are more hangers for the clothes rack. 😁
2026-04-25 17:39Ah ok, thank you very much, also i would like to know if we have the possibilities to use the laundry room to Wash our clothes.
2026-05-02 06:33Ohayou Gozaimas!! We’re checked in already. We would just like to confirm if you have a rice cooker or anything that we could perhaps cook rice during our stay. Thank you.
2026-05-02 08:46Good morning! May we ask where to get trash bags? Do we have stock of plastic bags in the room or do we need to buy them? Thank you!
2026-05-02 09:07We would like to request for trash bags please. Around 5 pcs if possible. Thank you!
2026-05-02 09:19No need for towels, thank you! Just trash bags. 5 pieces of trash bags should be enough for now. Thanks! 🙏🏼
2026-05-06 13:42想查詢確認全屋共有多少張床？
2026-05-07 10:26後はすみません、もし間に合えればシャワー用のタオルも一つもらっていいですか？
2026-05-07 11:37ありがとうございました。タオルの方は用意いただけるでしょうか？
2026-05-09 16:32수건이 부족하면 어떻게 하나요?
2026-05-16 09:30はい、今置きました、ありがとうございました。ついてにゴミ袋もお願いできますか？よろしくお願いします
2026-05-17 16:24안녕하세요 혹시 수건은 기간 상관없이 투숙객 1명 당 1장 제공되는 건가요?
2026-05-21 13:51Is it possible to get a second key? It would be really useful.
2026-05-22 11:56Hello, you can come from 1:30 pm onwards. Could you please leave us some trash bags, a cleaning spray, and a second sponge? Thank you for your understanding.
2026-05-24 01:27Evde çakmak yokmu
2026-05-25 12:31If possible, we would also like the towels and bath mats to be replaced with clean ones.
2026-05-26 19:20Buenas tardes, ya hemos entrado al apartamento. Eros posible tener alguna percha más? Vamos a está muchos días y nos gustaría poder colgar la ropa, muchas gracias.
2026-05-30 22:10你好。请问厨房会给客人提供锅具和餐具吗？
2026-06-02 21:25没有锅哎
2026-06-05 14:57看見資料顯示是有提供餐具，請問你們有沒有提供廚具的？，如煎鍋，煮食煲…………？
2026-06-06 12:05Hello there Your message will be sent to the property through Booking.com Hello there, I was wondering if there are any cookware available to use??
2026-06-10 14:38Hello, may i know how many bathrooms for ghe 3 bedrooms apartment pls?
2026-06-10 15:12Hello, may i know how many bathrooms for ghe 3 bedrooms apartment pls?
2026-06-10 16:06好的，谢谢。后天我们会把垃圾放在门口。能否请清洁人员带一些垃圾袋和厕纸？
2026-06-10 16:07因为我们要住到7月1日才退房，房间里没有垃圾袋，厕纸也不够。谢谢。
2026-06-12 22:29房东，抱歉打扰了。今天清洁工没有给我们留下一些垃圾袋和厕纸，请问这两天可否送过来？给您添麻烦了。谢谢了。
2026-06-14 10:11另外，房间很新，但是有装修的味道，我朋友呼吸道比较敏感，我们要开窗睡觉，但是没有纱窗，蚊子又会飞进来。请问房东您能提供一些简易纱窗我们自己粘到窗户上，或者有没有电蚊香提供？
2026-06-15 15:09thank you for sending the video. Another question please, do you have washing machine and dryer for laundry? thanks you!
2026-06-15 15:19if you do have laudry area could i ask for pictures please. thank you kindly
2026-06-17 20:31こんばんは。こんな時間にすみませんバスタオル等のタオル類は、泊まっている間毎日交換可能ですか？
2026-06-17 20:46後追加で洗濯機があるかも知りたいです。よろしくお願いします
2026-06-21 16:56備品補充のお願い（青い城６０３号室）カスタマーサポートご担当様いつもお世話になっております。 5月26日から宿泊しておりますが、いくつかの消耗品がなくなってきたので、補充をお願いします。・トイレットペーパー・ゴミ袋（キッチンのゴミ箱用の大きいサイズのもの）・ゴミ袋（ベッドルームのゴミ箱用の小さいサイズのもの）・ティッシュペーパー・水切りネット（キッチンの排水溝用）小林真理 050−…
2026-06-21 17:41お世話になっております。先程というのは本日でしょうか？前回依頼してドアにかけて頂いた分は、受け取っております。キッチン下の棚には無いことを確認済みですゴミ袋は各３枚、トイレットペーパーは3ロールお願いします。小林
2026-06-25 00:43Hi! Do you have laundry area? If not is there a laundry shop nearby? :)
2026-07-01 22:11すみません、タオルをもう一枚いただけますか？
2026-07-03 21:54Do you also have a spatula and a bowl 🥣
2026-07-03 22:01Do you have a bowl and spatula also?
2026-07-05 18:17お世話になっております。いくつか確認させていただきたいことがございます。・宿泊中、タオルはご用意いただけますでしょうか。・また、タオルは毎日交換していただけますでしょうか。お手数をおかけしますが、よろしくお願いいたします。
2026-07-10 07:01Hola, hay lavadora?
2026-07-14 15:20Hello RAN, Thank you so much for your help! I saw that you accepted the alteration request, and as agreed, I have just canceled the other separate booking. Everything is now perfectly merged into one…
2026-07-19 16:59Hello! We are looking forward to our stay. I was wondering if it’s possible to provide an iron during our stay, even though it isn’t listed in the amenities. Thank you very much!

清掃・ゴミ出し(38件)

2026-03-27 17:19The bath towels were chucked on the floor. How come they weren’t put away?
2026-03-27 17:21There’s unchecked trash, hair on the beds and all over the floor. Has the room been properly cleaned?
2026-03-30 06:52汚れがあるところ、リプレースしたいので、でった後、支払いの方、連絡してください。
2026-04-05 08:51Good morning. Can we put the trash in the big trash container on the lobby?
2026-04-06 17:30We are on the process of checking out. Is it OK to leave the trash garbage container or leave it at the hallway?
2026-05-06 09:48おはようございます。すみませんですがちょっと長く入住することになるのでゴミは部屋内のゴミ箱以外に捨てるとこがありますか？とちょっとゴミが今いっぱいいるのでゴミ箱のゴミ袋を補充することができますか？よろしくお願いします。
2026-05-11 16:15こんにちは、すみませんですが、ゴミはまた一杯になったため、明日の朝に回収していただけませんか？
2026-05-16 08:38おはようございます。すみませんですが、ゴミはまた一杯になったため、今ゴミを外に置いたらまた回収に間に合えますか？
2026-05-21 15:55Hello, we just checked in. Just so you know, the toilets weren't clean and the toilet seat was up when we arrived.
2026-05-21 16:37After inspecting the apartment, we noticed several issues: the floor and table were not clean and had not been washed, the windowsills and headboards were dusty, and the toilet was dirty, requiring us…
2026-05-23 00:46bonjour, est ce que quelqu’un est passé pour le ménage ?
2026-05-23 00:47Hello, we received the bag with the supplies, but has anyone come to clean it?
2026-05-23 01:52ゴミが溜まってきました。ゴミはどのように処理すれば良いでしょうか。
2026-05-23 02:34おはようございます、すみませんゴミはまた一杯になったので、ドアの前に置きました。ゴミ袋もお願いします
2026-05-23 12:02前は何回回収いただけましたが、土曜日にstaffがいないの原因でしょうか？
2026-05-23 18:05Do we absolutely have to be there during the cleaning? Because it's inconvenient for us honestly
2026-05-25 11:47溜まったゴミってどうしたらいいですか？
2026-05-28 11:36When will the cleaning be finished?
2026-05-30 13:36Hello! We really like the apartment, its very lovely! We would like to ask and mention a couple things: There are a couple waterstains on the woodtable and when we got in, the frying pan and its hange…
2026-06-09 22:42你好房东请问垃圾丢哪里？
2026-06-10 08:16There are trash cans in the room, but are there any places to dispose of trash inside the building?
2026-06-12 10:15房东，您好。我们把垃圾放在门口了。麻烦清洁人员收走。谢谢。
2026-06-13 22:00房东，您好。我们看到有的住户把垃圾扔到一楼的大垃圾桶（如图），请问我们可以也把垃圾扔到一楼吗？这样做的话，就不用清洁人员辛苦来收了。
2026-06-15 21:38房东请明天收下垃圾谢谢
2026-06-19 01:11房东，麻烦您让清洁人员明天来门口收一下垃圾。我们装袋密封，放在门口了。谢谢，辛苦了。
2026-06-19 01:12确切说是周五来收一下垃圾。谢谢。
2026-06-21 14:55Re: You have a message from 青い城 Hi, our room is not clean, Please clean our room Thank you Yahoo Mail: Search, Organize, Conquer
2026-06-21 14:58Re: You have a message from 青い城 Our room is not clean Pls clean our room Yahoo Mail: Search, Organize, Conquer
2026-06-21 22:31房东你好我们发现公寓旁边有个垃圾收集处我们可以丢那吗？
2026-06-22 14:38房东，请明天让清理人员来房门口取一下垃圾。再带两卷厕纸。因为我们这次长租20多天，尽量不麻烦清洁人员。
2026-06-23 10:57我们把垃圾放在门口了，麻烦清洁人员来收一下。感谢。
2026-06-26 18:39您好，可否明天请清洁人员来收一下垃圾？
2026-06-27 10:29管家，您好。请明天一定来收一下垃圾，好几天垃圾不能丢弃都生虫了。自己又不能外出丢弃处理，太难了。
2026-06-28 10:31房东，你好。垃圾我们已经放在房门口了。麻烦清洁人员收一下。谢谢。
2026-06-28 12:04昨天你们回复今天来取，今天又回复明天来取。好像不是同一个工作人员回复的。还是尽量今天来取一下吧。好几天了，垃圾积攒的太多了。
2026-07-04 13:17No problem and appreciate it. Also where does the rubbish go?
2026-07-05 15:15This is outside my window, why isn't it been clean or sorted out. Its causing a bad smell
2026-07-12 09:28Hi, where can we put the garbage if its full?

設備の使い方・動かない(家電・空調)(36件)

2026-03-21 02:00夜分遅くに申し訳ありません。火災警報器が鳴り響いていて、寝ることができないのですが、どうすれば良いでしょうか？よろしくお願いいたします。
2026-03-21 02:12現在飯店的警報一直響
2026-03-21 09:39こんにちは。宿泊中の件で、ご連絡させていただきます。部屋のエアコンの「タイマー」表示が点滅し続けており、暖房が正常に動作しません。どのように対処すればよいか、ご教示いただけますと幸いです。よろしくお願いいたします。
2026-03-21 10:12こんにちは。ご返信ありがとうございます。現在外出中のため、動画を撮影することができません。申し訳ございません。状況についてご報告いたします。エアコン本体のランプはタイマーのみ赤点滅しており、その他のランプは消えています。風は完全に出ておらず、運転していない状態です。リモコンのどのボタンを押しても、エアコンに反応がありません。ご対応のほど、よろしくお願いいたします。
2026-03-23 17:39I’m sorry to disturb again, but I can’t get the airconditioning to work? The screen on the device says the temperature (23,5 °C) and heat, but the airco doesn’t heat up. There is a dot blinking on “ti…
2026-03-23 19:10The airco does indeed respond to the device now
2026-03-23 19:11But doesn’t give hot air
2026-03-23 19:27I have raised the temperature for the example to 30°, but it still doesn’t work
2026-03-23 19:36The airco is now in the same mode as before, with the orange light
2026-03-24 15:16can I switch back to 303? The wifi doesn’t work and I really need it.
2026-03-24 15:31Bluecastle2 works perfect, but that’s for 3-4, that’s why I’d change to 303. Bluecastle1 gives me connection but no internet.
2026-03-24 17:33I’m so sorry but the speed on the second floor is extremely slow (0.05 mbps) compared to the third floor (35 mbps). Can I please stay in room 303?
2026-03-24 18:00I will co-operate of course, but I need to go somewhere else if I have to make use of 0.05 mbps..
2026-03-24 19:58你好，请问热水会从这里出来吗？
2026-03-24 22:35我尝试了你说的方法，情况仍然相同。
2026-04-03 05:48Good morning. Can we use the washing machine for laundry of clothes?
2026-04-07 19:44Only 1 bathroom? In the listing, it says 3 bedrooms and 3 baths
2026-04-12 12:38Und wir können die Herdplatte nicht nutzen da kein Kabel dabei ist
2026-04-13 00:14Ja es klappt nichts mit dem router
2026-04-13 00:15Könntet ihr das bitte beheben
2026-04-16 16:10So there is no common area for these 3 bedrooms except the hallway for when you open the main door?
2026-05-09 21:17你們沒有洗衣機的嗎？
2026-05-12 17:34你好，请问房间里面没有洗衣机么？
2026-05-12 21:05找不到路由器的插頭
2026-05-14 18:29Hola, cómo estás? Tengo una duda las habitaciones tienen baño privado como muestra en las fotos?
2026-05-15 19:13La habitación es en el piso 6? Y tienen ascensor?
2026-05-21 01:23想請問三間房的三個浴室是在房内的嗎？
2026-06-03 00:39浴室热水在哪里没有看到控制面板
2026-06-04 23:36Is it possible to open it?
2026-06-14 10:14就是类似这种的纱窗，我们自己粘上去。
2026-06-20 12:42Hello, I am trying to take a bath, but I am having some trouble with the automatic water system. When I press the "Auto" button on the control panel, the light starts blinking, but no water comes ou…
2026-06-30 21:59冷蔵庫はコンセントを差しているのですが、動いていないようです。どうすればよろしいでしょうか。 (れいぞうこはコンセントをさしているのですが、うごいていないようです。どうすればよろしいでしょうか。
2026-07-01 09:57We looked around the bathroom and kitchen but couldn’t find the water heater control panel. 浴室とキッチンを確認しましたが、給湯器の操作パネルが見つかりませんでした。
2026-07-01 10:02We have three rooms in the apartment. The master bedroom has hot water and a water heater control panel, so everything works there. However, the other two bedrooms do not have a water heater control p…
2026-07-06 10:35Okay I understand, just I have never seen this before and the odour is strong, because there's a fan on wall with air coming from outside. It still comes through when windows are closed but I will try…
2026-07-07 17:05Can staff come and show the other room

料金・支払い・返金・キャンセル(33件)

2026-03-21 03:22私たちも消防隊の方から説明を受けました。説明では、火災は発生していなかったものの原因は不明であり、1階・3階・4階の火災報知器に押された形跡があるとのことでした。そのため、第三者の関与の可能性も否定できず、安全上の不安が残っています。なお、湯気などによる誤作動であるとの説明は受けておりません。このような状況では、安心して滞在を継続することができません。現在は深夜3時ですが、これから別の宿…
2026-03-21 07:16ご返信ありがとうございます。先ほどご連絡した、今回の予約のキャンセルおよび返金、ならびに代替宿泊先の費用についてですが、ご回答はいかがでしょうか。お手数をおかけしますが、ご確認のうえご返信いただけますと幸いです。
2026-03-21 08:41ご返信ありがとうございます。返金についてご確認いただいているとのこと、承知いたしました。念のため確認させていただきたいのですが、 Airbnbの公式サイトには『返金をリクエストする場合、予約に関する問題が発覚してから72時間以内に、予約を行ったゲスト本人からホスト又はAirbnbにご連絡いただく必要があります』とあるのですが、先程お送りした今回の予約のキャンセルおよび返金のお願いは、キャンセ…
2026-03-21 13:32ご連絡ありがとうございます。全額返金にてご対応いただけるとのこと、承知いたしました。確認させていただきたいのですが、キャンセル及び返金の手続きについて、私どもの方で手続き、申請など必要なことはありますでしょうか。 Airbnb上の手続きに沿って進めたく存じますので、ご確認のほどよろしくお願いいたします。
2026-03-21 20:33遅れてしまい申し訳ございません。キャンセルのリクエストを送信いたしました。引き続きよろしくお願いいたします。
2026-03-26 22:18Hi, We've been informed that our flight has been cancelled. We would like to cancel our reservation. Thank you for your understanding.
2026-03-26 23:13Hi, we understand. We are ok with partial refund.
2026-03-27 13:23We were not able to board the flight. Please cancel our booking.
2026-03-28 19:48Nu har jag betalat 🤝
2026-03-29 19:37Hey I’ve tried booking again but haven’t received a confirmation yet
2026-04-02 22:41お世話になっております。先日は全額返金にてご対応いただけるとのご連絡をいただき、ありがとうございました。その後、返金状況を確認しているのですが、来月分のクレジットカードの引き落とし明細を見たところ、当該宿泊料金が請求に含まれている状況でした。返金手続きの進捗について、現時点でどのような状況になっているかご確認いただけますでしょうか。お手数をおかけし恐縮ですが、ご確認のほどよろしくお願いいた…
2026-04-16 13:36Hello! I’m sorry I had to cancel the previous booking, I needed to update the credit card.
2026-04-26 19:12Hi, we got a confirmation about our order and we already paid [番号]¥ and now we got a message that it’s not cofirmed, I would to get information about it
2026-04-30 13:23Hey Matsuoka, We understand. However is it possible that we wait when the police contact you before we make any payments to tenban.com? Just so that we can avoid paying if ever they don’t find it.
2026-05-02 00:25Mais si c’est le cas je refais la réservation !
2026-05-08 18:07請問如果加一位客人價格有變嗎？
2026-05-09 21:41誤會，重複訂購了，能取消嗎？
2026-05-09 21:47重覆訂單了，這個要取消了！
2026-05-12 23:46ご返事ありがとうございました。洗濯機はよく使用したいですので、残念ながらキャンセルさせていただきます。今度もよろしくお願いします
2026-05-17 13:38這是無條件取消的，若果我重新再訂會有衝突嗎？
2026-05-21 02:27Yes, i could make a new booking but we still have to pay for the cleaning fee 15€ extra. If you accept free cancellation, i will make a new booking. Otherwise, its not fair for the extra fee.
2026-05-31 22:03I just paid!
2026-06-01 16:01I already send you my email adress yesterday, can you not just send the payment information to the same Email?
2026-06-01 22:51I just paid
2026-06-05 00:28行程變更，所以要取消預訂。
2026-06-09 16:00已成功付款
2026-06-17 19:43결제 및 예약확정이 된건지 확인해주세요
2026-06-17 20:25お問い合わせありがとうございます。私はAgodaでクレジットカードによる支払いを完了しております。予約確認メールも受け取っております。お手数ですが、もう一度ご確認いただけますでしょうか。よろしくお願いいたします。
2026-06-18 19:08お世話になっております。その後、Agoda側へのご確認状況はいかがでしょうか。予約とお支払いについて問題がないか確認させていただきたく、ご連絡いたしました。お手数をおかけしますが、よろしくお願いいたします。
2026-07-05 13:20並且刷卡補足費用該去哪裡申請
2026-07-05 15:20我有更改付款資料了
2026-07-09 19:07調整後的收取費用是會自動扣帳嗎？
2026-07-10 17:34お電話ありがとうございました。キャンセルの申請・全額返金の方よろしくお願い致します。お手数おかけして申し訳ありません。

Wi-Fi・ネット接続(30件)

2026-03-22 09:44Okay, I’ll check in tomorrow again. Thanks. I have one more question, can you tell me something about the wifi speed? In mb/s?
2026-03-24 17:28Can I check first if the speed is good?
2026-03-24 17:57Sorry can we talk about this? I have some work to do and can’t do it with 0.05 mbps… Can I talk with you in person?
2026-03-24 18:23I have walked around on the 5th, 6th and 7th floor trying to connect to bluecastle3 (forthealies), but I get zero connection..
2026-03-27 12:49你好，我房间的wifi非常差，可以请您帮忙吗？
2026-04-12 12:37Heyy das WLAN funktioniert seit gestern abend nicht mehr
2026-04-13 00:01Das WLAN geht nicht
2026-04-13 07:15The bluecastle3 wifi hotspot hasn't been working since yesterday
2026-04-28 07:37Hello! Good morning. I am successfully connected to the Wi-Fi network, but it seems the internet itself is down. I can see the signal, but pages won't load. Would you like me to try restarting the rou…
2026-04-28 07:58Got this! Where can we find the router? Thank you so much!
2026-05-01 23:32Hello Wifi is not working, can you please check ?
2026-05-02 18:47こんにちは、すみませんですが、部屋のwifi非常に遅いですがほぼ使えないの状態ですがこれは普通でしょうか？
2026-05-07 10:41Good morning! We restarted the router #8 because we cant connect to the internet again. It is now blinking orange and green. We hope to get some help again and thank you so much! 🙏🏼🌸
2026-05-09 10:30這個你能幫上網嗎？
2026-05-09 16:12The wifi doesn’t work
2026-05-12 10:52hey! Can I ask is the internet down. We are unable to use the wifi properly since yesterday.
2026-05-12 12:34We are using this network and it works sometimes but then it stops.The connection is a bit unstable. Thank you!
2026-05-12 18:48可以詢問這個的密碼嗎不然原先的網路跑不太動
2026-05-13 18:52お世話になってます Wi-Fiってひとつしかないですか？重くて少し困ってて
2026-05-13 19:59重いどころか、回線がない状態で、パソコンもスマホも部屋に備え付けのテレビも繋がらない状態なんですけど再起動させてもらえませんか？今からだとしんどいと思うので、自分で押しに行くのでルーターの場所を教えていただいたりとかできませんよね？
2026-05-13 21:17Hey, We are able to connect but the connection doesnt work still.
2026-05-14 15:38Hi there! Sorry what is the wifi password?
2026-05-22 19:44請問民宿有提供免費wi-fi嗎？
2026-05-22 20:21Hello, can you please solve the wifi router issue? As its not possible to connect because it has very weak signal.
2026-05-22 22:05Actually, i only see bluecastle3 in the wifi settings from our room. Bluecastle 2 and bluecastle 1 are not available. I just tried it again to connect bluecastle3. It connected but there is no interne…
2026-06-09 02:19Hallo! Entschuldigen Sie, dass ich mich zu später Stunde melde. 😅 Ich wollte mal fragen ob Sie das Wifi bluecastle3 überprüfen können? Uns ist bereits die letzten Tage aufgefallen, dass dieses kurz al…
2026-07-01 09:55Wifi issue Your message will be sent to the property through Booking.com Hello there, there is an issue with the wifi for bluecastle1 and it’s really slow and gets cut off at times and it is affecting…
2026-07-03 19:00Thanks, where is the password for WiFi and which WiFi
2026-07-23 16:11Wifi issue Your message will be sent to the property through Booking.com Hello there, its 203 again. I know I’ve said this before but the internet (wifi) here for the first and second floor is so slow…
2026-07-23 20:34Wifi issue Your message will be sent to the property through Booking.com Here as you can see it seems like that network is even slower, not as a strong signals as other networks. There are two other s…

判別不能(26件)

2026-03-20 22:45Is this correct
2026-03-21 02:12該怎麼辦
2026-03-24 15:14I have a problem
2026-03-24 15:17Can you help me out?
2026-03-24 15:21Hello?
2026-04-12 14:28Yes which room
2026-04-22 10:48[番号] 木脇浩祐
2026-05-07 11:48ました
2026-05-09 16:12At all
2026-05-09 22:117月3日在正確啊！
2026-05-14 16:18tTYJ[番号]
2026-05-14 16:22Qqgi[番号]
2026-05-14 16:50tTYJ[番号]
2026-05-25 19:11wrong area
2026-05-27 15:23.
2026-05-28 13:18Hello?
2026-05-28 21:54Porfa
2026-05-28 22:20Y cuál es el número
2026-05-28 22:21Si
2026-05-30 22:15Hola??
2026-05-31 18:23HMNHPNZQB5
2026-06-04 20:04I am wrong
2026-06-25 15:25????
2026-06-30 19:28[番号]
2026-07-05 18:00我是同一位旅客
2026-07-07 17:21?

到着時刻の連絡・確認(25件)

2026-03-20 11:17We’re currently still in Kyoto and don’t know when we will arrive in Osaka today. Can we can check in anytime after 3pm? Or is there a latest time?
2026-03-20 19:55Late check in for today
2026-03-20 20:17Reservations 1 where are gonna check in today at 10pm
2026-03-24 22:39明天早上九点到十点我有时间。
2026-03-25 16:49はい！今、車で行きます。
2026-03-27 18:52We are arriving at 9pm
2026-04-06 14:38You can visit the room now. We are at Namba. Goin back to the room before 4pm
2026-04-12 13:29Never mind I’ll be on site later around 6pm
2026-04-15 13:0517日から19日まで予約しております。静岡県を午後に出発する予定のため、チェックインは夜遅く（22時以降）になる見込みです。どうぞよろしくお願いいたします。
2026-04-27 19:16Hi Goto, we just arrived in Osaka. We will arrive in the airbnb at around 8:00pm or 9:00pm. Thank you!
2026-05-08 18:28還未決定，稍後通知！
2026-05-11 23:56Bonjour, nous arriverons à 15h demain.
2026-05-12 13:32Bonjour, nous arriverons finalement après 15h, nous avons eu un imprévu, cela nous fera arriver entre 16:30 et 17h. Merci de votre compréhension.
2026-05-13 13:27Thank you so much we will arrive in Osaka airport at 4 pm and we will go straight to the room! Thanks for letting us know
2026-05-20 20:07Hello we are on out way to the airbnb for check in
2026-05-21 19:54We will check in tomorrow.
2026-05-22 08:42We are on our way we are at Namba Park
2026-05-22 09:15We are here now, what room are we?
2026-05-24 00:19Merhaba taksi ile eve geliyoruz simdi
2026-06-01 21:13こんばんは。ご連絡ありがとうございます。一つ質問なのですが、明日台風の影響で交通の便が悪かった場合チェックインに多少の遅れがあるかもしれないのですが、それは大丈夫でしょうか？
2026-06-25 14:51We will be at 15:30-16-00
2026-06-25 15:44すでにホテルに向かっている途中ですので、どうかご回答をお願いいたします。外は天候が悪く、長旅で大変疲れております。それに、母は年金生活者です。
2026-07-11 18:11Bonjour, nous arriverons vers 19h30. Merci
2026-07-23 09:37Tôi đang trả phòng khách sạn cũ , giờ chúng tôi đang đến khách sạn
2026-07-23 12:23Vậy tôi đến nhận phòng bây giờ bạn nhé

アーリーチェックイン・レイトチェックアウト希望(21件)

2026-03-21 00:47You can come after 11am
2026-03-22 09:26Good morning! I know the listing says no early check-in, but I have to ask since I see tonight hasn’t been booked yet and the minimum amount of nights is set for 2.. I have to leave my current hotel a…
2026-03-22 10:00你好，我还想请问一下。最早的入住时间是几点啊，可以提前入住吗？
2026-03-24 22:40早上十一点之前都是可以的。
2026-04-20 08:39Hello. Is there any possible way I can check out at 12pm?
2026-05-02 10:21おはようございます、急ぐですみませんですが、すでになんばの辺にいるので、先に部屋に荷物たげをお置くでもいいでしょうか？
2026-05-11 12:57Is there any chance we can do the check in earlier?
2026-05-11 12:57Is there any chance we can do the check in earlier?
2026-05-11 13:24Can we do check in at 2pm please ?
2026-05-16 14:08Hola, quería saber si era posible acceder al Airbnb media hora antes ya que estamos cerca y hemos tenido un percance urgente. Me comenta por favor
2026-05-21 07:46We already arrived in Osaka. Would it be possible to check-in before 15:00 ?
2026-05-21 07:53So would it be possible to go there before 3pm to check-in today?
2026-05-21 10:52We will check in tomorrow 8am
2026-05-25 12:21Bonjour le logement est libre pour le ménage cet après midi à partir de 13h si c’est possible pour vous.
2026-06-20 20:00Your check in time is set at 3 pm, but if we come in maybe after 8, 9 or 10 pm, can we check in , is it ok? because we will be visiting other places and will come back from there to check in .
2026-06-25 13:10Thank you so much! I have one last question. Are we allowed to check in now?
2026-07-09 13:26お世話になっております。可能でしたら、少し早めのチェックインは可能でしょうか。 14時頃にチェックインできれば大変助かります。難しい場合は15時以降に伺いますので、ご無理のない範囲でお願いいたします。
2026-07-23 09:35Tôi ở 4 ngày - hỗ trợ tôi cho. Hận phòng sớm lúc 10 h hôm nay nhé
2026-07-23 09:37Tôi ở 4 ngày , hãy giúp tôi cho check in sớm vào hôm nay lúc 10 h
2026-07-23 10:09Hỗ trợ giúp tôi cho nhận phòng sớm vì hành lý tôi nhiêu , tôi đang ở ngoài đợi check in hoặc cho gửi hành lý . Tôi ở 4 ngày nên mình bạn hỗ trợ vì có trử em theo cùng. Cảm ơn rất nhiều
2026-07-23 10:18Vậy có thể hỗ trợ tôi cho những phòng lúc 12h nhé, rất mong bạn hỗ trợ

水回りトラブル(お湯・シャワー・トイレ・断水)(20件)

2026-03-21 00:04Hello, there is water dripping from the ceiling
2026-03-21 00:05It has made a puddle in the bathroom and kitchen
2026-03-21 02:22我在泡澡完後水放掉廚房那邊有漏水的情況我是正常使用請問能否更換房間
2026-03-24 14:20你好，抱歉打扰了。我房间里浴缸的热水器没有用，请问怎么处理呢？
2026-03-24 18:55我按照指南操作，但是（自动）的按键一直闪烁，并没有水出来。
2026-03-24 20:04我尝试过了，和之前一样并没有出热水。
2026-03-24 21:18只是浴缸没有热水流出来，淋雨间是正常的
2026-03-24 21:20只是浴缸里没有热水流出来，淋浴间是正常的。
2026-04-06 12:10Good morning. There is a water leak in one of the toilets.
2026-04-06 12:39We cannot find the exact location of the water leak. But it seems to originate from the base of the toilet
2026-04-11 13:31Hello my shower leaks onto the floor when I use it what do I do
2026-04-11 15:21Sorry I’m outside right now but it seems to leak from the bottom of the shower
2026-04-12 13:54No it happened twice now. I thought maybe I left the door open the first time. After a second time I contacted you. When showing the water leaks out of the bottom of the shower
2026-04-12 13:58From the shower leaks through the floor to the bathroom
2026-04-12 14:02As you can seen from video and picture it is not leaking from the shower door but from under the wall
2026-05-02 08:55Hi, hot water is not coming. Can you please check
2026-05-23 09:46Nous avons bien reçu le sac avec les articles demandé nous vous en remercions. Néanmoins pour se qui est de la saleté du sol absolument rien n’a été fais. Le sol n’a pas été lavée à notre arrivé et il…
2026-06-13 22:47房东我们这两天热水很小没办法洗澡
2026-06-14 10:08整个房间的热水系统，水流忽大忽小，导致热水器有时候启动不了，或者启动了又关闭。对面701住人以后，就发现这个现象。我们怀疑是两户不能同时用水，否则水压不够热水器不能启动。
2026-07-01 09:56Hi! We don’t seem to have any hot water in the apartment. We checked the shower, but the water is always cold. We also couldn’t find any water heater control panel or switch. Could you please let us k…

苦情・クレーム(16件)

2026-03-21 02:10Helllo, theres an alarm going off through the whole building
2026-03-21 02:17Hi, the fire alarm is going off, nobody from the hotel is present and finally the fireman came..
2026-03-23 08:09ご家族での経営に親しみを感じました。また利用させて頂きたいと思います。ベッドの角が腿や腰にあたるため、（特に奥側は危険）配列の改善とクッションを付けるなどの工夫が必要と思います。
2026-03-24 17:34I’m a little stressed..
2026-03-24 19:24Sorry, but this is unacceptable… I’ve been waiting in the lobby for almost an hour now and I still don’t have a response.
2026-03-27 17:51The towels were not only scattered but covered in unknown substances along with the bedsheets. We are not at all happy with the state of the room and feel very uncomfortable with staying here for the…
2026-03-27 17:52A staph member that happened to be on the floor is trying to clean up the room but was clearly unprepared to deal with the situation.
2026-03-30 05:12こんにちは！明日の朝、出ますが、気にすることがありました。昨日、腕をちょっと怪我して大丈夫と思いました。でも、今朝、起きた時に、ちょっと血が出ったとベットシートに付けました。ごめんなさい。出る後、新しいものを買うか、支払か、どうすればいいですか？
2026-05-05 20:15The people above me are training for a gymnastics event or having their children run an indoor marathon. Last night this went on until 2am, they seem to be off to a running start again tonight…
2026-05-09 22:10你寫錯了！！
2026-05-14 04:14Nous avons dû prendre une chambre d’hôtel mais nous aimerions savoir pourquoi la fermeture n’est pas écrite et quelles sont les horaires d’ouverture et de fermeture s’il vous plait car nous nous somme…
2026-05-14 23:25Hi there, is it normal to hear the footsteps from the unit above us?
2026-05-23 14:00Hello, at no point did you specify that we had to be there to open the door for the cleaning staff, it seemed logical to me that we would leave the place empty without our presence so that you could c…
2026-06-05 17:36401号室はちょっと写真と異なる部分があるのですが、これで合ってるのでしょうか？
2026-07-06 20:24Hi, Why do I need to pay because it's not my fault of this issue and it's a health hazard because the problem hasn't been fixed and its a lot of garbage and smell it coming in the room, and is affecti…
2026-07-07 20:15Yes now I feel there's no smell now, for future. Please tell authorities about the rubbish as it's going in to your rooms and causing smells

荷物預かり・宅配(14件)

2026-03-25 20:30Vielen Dank für Ihre Infos! Ich hätte noch eine Bitte, mein Gepäck kam bei meinem Flug nach Japan nicht an und wird mir jetzt nachträglich zugeschickt. Die Fluggesellschaft braucht aber für eine Zuste…
2026-04-18 13:07Wäre es möglich unser gepäck etwas früher zur unterkunft zu bringen ? MfG Wolf Matthias
2026-04-25 10:30Hello we are in the reception and would like to leave our bags, can we have someone helping us please. こんにちは。受付におります。荷物を預けたいのですが、どなたかお手伝いいただけますでしょうか。
2026-04-26 15:56혹시 체크인전에 짐 맡길 수 있을까?
2026-05-07 10:22それでも402の前に置くでしょうか？今から置いでもまた間に合えますか？
2026-05-09 08:44お世話になっております。本日宿泊予定のあぜつです。チェックイン前に到着予定なのですが、荷物を先に預かっていただくことは可能でしょうか。お手数をおかけしますが、ご確認よろしくお願いいたします。
2026-05-11 07:08Hello good morning! We just arrived the train station, we just wanted to know if it is possible to leave the luggage in the apartment until we can do the check in. Thank you very much
2026-05-12 14:45Hello! Is it possible to receive in the place a luggage that we forgot in Tokyo?
2026-05-20 14:47Hello, can we please let our luggage in the room before the check in (around 10 am)?
2026-05-20 18:36後は引っ越しのところから手紙をもらう必要があると思いますが、ここに送ってもよろしいでしょうか？
2026-05-27 21:35Can we store our luggage and things somewhere while cleaning?
2026-06-25 13:23Thank you, are there any coin lockers nearby as I’ll be arriving before check in time
2026-06-28 03:14荷物をいくつか預けていただくことは可能でしょうか？近くのホテルを予約して、30日に荷物を受け取りに行きます。どうかご協力をお願いいたします。
2026-06-29 14:48Hello, I will be checking out tomorrow morning at around 10:00 a.m. I wanted to ask if it would be possible to leave a few items from my refrigerator in the fridge in the lobby for a few hours until I…

道案内・アクセス・住所(13件)

2026-03-20 20:36動物公園駅の出口は何口に出れば良いですか？
2026-03-21 08:01How dow we get there from Kansai International Airport?
2026-04-12 14:56Please tell me so I can move there right now. I would like to go outside
2026-04-17 12:13Hi, where are the stairs?
2026-04-17 12:13I don’t know how to get to my room if the elevator is under repair?
2026-04-22 11:37[番号] ありがとうございます！ Google等で住所や建物名検索してもヒットしないのですがあっていますか？
2026-05-22 10:04Our room 301 1-2-3?
2026-05-23 00:30Yol tarifi bilgisi yazarmisiniz shinkansen le osakaya geleceğiz. Bu şekilde tarif yazar misiniz
2026-05-28 22:21La habitación cuál es ?
2026-06-08 23:07您好，请问从哪里进入？
2026-06-25 15:25部屋への行き方はどうすればいいですか？すでに駅からホテルに向かっています。上記のメッセージで送っていただいたリンクを使って登録しました。
2026-07-08 10:06İyi günler, hangi istasyonda inersek konuta daha kolay ulaşırız
2026-07-09 11:45Yarın ulaşım için hangi istasyonda inelim

チェックアウト方法・時刻(12件)

2026-03-21 23:53We gomna check out at 3:30pm
2026-03-26 05:19おはようございます。質問があります。緊急の質問でわありませんので、いつでも大丈夫です。教えてもらったと思いますが、チェックアウトの時、4月1日朝５時ぐらい出ますので、鍵をkey boxに入れると出ますね。確認だけです。
2026-04-16 14:21I just noticed the check out time is at 8am, is that correct?
2026-04-22 13:32[番号] チェックアウトの時は鍵はどうすれば良いですか？
2026-05-05 00:58Hi, where to keep the key while vacating. Shall I keep it in key box?
2026-06-09 01:07怎么退房
2026-06-15 11:32Buenos días, mañana tenemos la salida del apartamento. La hora de salida es a las 10:00h, verdad? Por favor, nos pueden dar las instrucciones para el check out? Gracias
2026-06-21 12:47チェックアウトの際は、鍵はロッカーに入れておけば大丈夫ですか？
2026-07-09 00:29チェックアウトの手続きはどのようになりますか。ご案内いただけますでしょうか。
2026-07-12 17:48Sayın yetkili Biz yarın otelden çıkış yapacağız check-out işlemleri için doldurmamız gereken elektronik bir form veya yapmamız gereken özel bir şey var mı
2026-07-20 00:18お疲れ様です。チェックアウト時間について確認させてください。チェックアウト時間は以下のどれですか。 8:00時 10:00時
2026-07-21 15:30Hey ich habe gerade eine Benachrichtigung bekommen das der Check Out um 08:00 Uhr sein soll aber hier in der Nachricht steht 10:00 welche Uhrzeit soll es nun sein

駐車場(10件)

2026-03-22 09:36你好，我想请问一下，旅馆有自行车停车场吗？
2026-03-25 17:19大丈夫です！何回も、天王寺行きましたのでパーキングを、探しますね。でも、おすすめがあれば、ぜひ！
2026-05-01 21:50Where is the parking area?
2026-05-01 22:06But coin parking will be very costly. Do you have any near by parking which is cheap and convenient?
2026-05-02 00:10pas de parking
2026-05-02 00:25Bonjour ! Non justement j’aurais besoin d’une place de parking, vous en avez ? Ce n’était pas renseigné dans l’annonce
2026-05-08 11:36駐車場ご案内の件こんにちは！森です。 14日から17日までお世話になります。車で行くつもりですが、近くにお得なPがあれば、是非ご案内お願いしたいと思っています。お手数ですが、よろしくお願いします。
2026-05-29 13:39Vielen Dank wir freuen uns darauf 😊 ich hätte noch eine frage. Gibt es in der Unterkunft eine abstellfläche für Fahrräder und Autos?
2026-07-03 19:53Okay thanks, I also have a bicycle where can I put it safe place
2026-07-22 23:35Hi, I may rent car on Friday, where can I park the car?

忘れ物(4件)

2026-04-29 18:20Hi guys! We went to Nakanoshima Park and somewhere along the way home, I lost my camera. Is there any way for me to recover it?
2026-04-29 18:20Hi guys! We went to Nakanoshima Park and somewhere along the way home, I lost my camera. Is there any way for me to recover it?
2026-04-30 10:45Hi Katakura, we are in a koban or police box near Kitahama station. May we ask if we can give them your name and contact number in case they find it and be able to return them to you? The Police offic…
2026-05-01 08:46Hi Matsuoka, we were hoping that the police could contact you or this hotel should they find the camera before we leave to the Philippines. they said once they find it, they will come to the hotel or…

周辺情報・観光・飲食店(1件)

2026-07-19 17:04Also , I have a quick question. Is there a coin laundry or laundromat within walking distance of the apartment? If so, could you please let me know where the nearest one is? Thank you!

宿泊人数・宿泊者情報の提出 67件 … 氏名・パスポート番号などの個人情報が本文に含まれるため、このカテゴリの原文はこのページに掲載していません。原文が必要な場合は社内CSV(質問リスト_直近6ヶ月.csv)を参照してください。
質問ではないため原文を省いたもの: お礼・雑談 168件 / 状況報告・完了連絡 134件 / 画像のみ 1件

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