R136)Ciel南麻布

総メッセージ 445件・期間 2025-12-28 〜 2026-07-23 ・ ✋率 16.4% ・緊急度high 46件

このページの読み方。 この物件に届いたゲスト発言を、AIが25種類の質問カテゴリにひとつ選んで振り分けた結果です。下の「実際に届いた質問」を開くと、どんな言い回しで何を聞かれているかがそのまま読めます。なお、氏名やパスポート番号などの個人情報は伏せた状態で表示しています。

質問カテゴリ内訳

質問ではない「お礼・雑談 63件 / 状況報告・完了連絡 42件」は除いてあり、割合は実質的な質問 340件を母数にしています。左端の記号は自動化区分です。

○設備の使い方・動かない(家電・空調)

44件 (12.9%)

○鍵・暗証番号・入室できない

44件 (12.9%)

○Wi-Fi・ネット接続

35件 (10.3%)

△その他

35件 (10.3%)

✋判別不能

28件 (8.2%)

△アーリーチェックイン・レイトチェックアウト希望

26件 (7.6%)

✋予約内容の変更・延泊

18件 (5.3%)

○宿泊人数・宿泊者情報の提出

18件 (5.3%)

◎到着時刻の連絡・確認

16件 (4.7%)

✋料金・支払い・返金・キャンセル

14件 (4.1%)

◎アメニティ・備品の質問と追加依頼

12件 (3.5%)

✋苦情・クレーム

9件 (2.6%)

◎荷物預かり・宅配

9件 (2.6%)

◎チェックイン方法・手順

7件 (2.1%)

◎チェックアウト方法・時刻

6件 (1.8%)

◎清掃・ゴミ出し

6件 (1.8%)

◎道案内・アクセス・住所

6件 (1.8%)

◎駐車場

3件 (0.9%)

✋忘れ物

2件 (0.6%)

✋水回りトラブル(お湯・シャワー・トイレ・断水)

2件 (0.6%)

◎ 自動返信できる ○ 定型対応でいける △ 判断が必要 ✋ 人が対応すべき

月別メッセージ数

この物件に届いたゲスト発言の月ごとの総数です。最初と最後の月は月の途中までのデータなので、件数が少なく見えます。

月	2025-12	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	合計
メッセージ件数	8	75	33	186	37	58	37	11	445

実際に届いた質問(全文)

カテゴリ名をクリックすると、実際に届いた発言が読めます。本文は先頭200文字までを表示し、メールアドレス・電話番号・長い数字列は伏せてあります。

設備の使い方・動かない(家電・空調)(44件)

2026-01-01 17:07请问封闭的窗户怎么打开，有遥控器吗
2026-01-01 17:11以及这个落地灯无法打开
2026-01-01 17:19窗户知道怎么开了
2026-01-01 18:23请问大门怎么锁
2026-01-18 01:24Where can i see the house manual? Wifi etc?
2026-01-19 00:57ハウスマニュアルはどこで見られますか？テレビに接続しようとしています。
2026-01-19 01:26ありがとうございます。ですが、ハウスマニュアルはテーブルの上にありません。
2026-01-19 01:26ありがとうございます。ですが、ハウスマニュアルはテーブルの上にありません。
2026-01-24 16:03Hello ! Do you know how we open this ?
2026-01-24 17:24I wanted to know how to open the curtains, for the window we found how to open it 👌
2026-01-28 17:26It is a little bit cold inside so we need to wear slippers.
2026-02-18 19:48Hello, we got inside no problem. We are wondering how do we lock the outer door please?
2026-03-04 18:50Sobre el televisor, presione el botón que me dijo y entendió
2026-03-04 19:12La iluminación no enciende
2026-03-04 19:24Que es un disyuntor?
2026-03-04 19:26En el armario hay una caja blanca.pero no tiene botones de encendido
2026-03-04 20:00Also, in the house manual all the pictures does not refer to equenta in out room For example in this room there is no TV, the air condition control is diferent
2026-03-04 20:00Could you please share an manual that we can check?
2026-03-04 20:11Please if you can share a manual for our room it would be great
2026-03-04 21:07But its not working
2026-03-04 21:23Its really cold
2026-03-04 21:34Its really cold outside we are freezing
2026-03-04 21:42Does not work
2026-03-04 21:58Dora not work
2026-03-04 22:17Its freezing
2026-03-04 22:37Its really cold
2026-03-04 22:58Its not working
2026-03-04 23:09It is eleven pm, we are freezing, we are hungry
2026-03-04 23:23Advise them to dont touch the manual locks
2026-03-29 18:27I need the iPad is logged out and I cannot access it. Can you please let me know the password to the iPad so that I can log in?
2026-04-02 22:42Hi, Do you have a floor plan of the studio which you can send us? We would like to know whether there is at least one separate bedroom with a door that can be closed in the evening so that our son can…
2026-04-03 00:46お風呂の温水ってどうやって出すんですか？分からなくて、まだシャワー浴びられていません
2026-04-04 18:56すいません、テレビがないのですが、テレビがある部屋はないのでしょうか？？
2026-04-11 02:52Is there anyway to turn off or dim the exit light at night?
2026-04-17 17:29Hello! The outside door is not locking after we go outside. What should we do?
2026-05-02 16:11I am sorry, but I didn't find the router in the first place. Is it in the room for sure? Thank you!
2026-05-08 00:36I have another question. Is there a lift to the 2nd floor? We are unable to carry our suitcases to the 2nd floor! Please advise.
2026-05-12 18:06Nous avons plusieurs questions :) Comment on remonte les volets svp ? Et comment on peux ajuster la Climatisation au sol?
2026-05-12 18:12Nous avons pas accès au lien du manuel de maison
2026-05-12 19:04Where is the manuel ?
2026-05-12 19:06Because we Didnt see the manual Sorry for the problem
2026-05-12 19:51Hello, We couldn’t find any information about how to open or close the apartment blinds/shutters, either in the manual or in the instructions provided by the host. Could you please let us know how the…
2026-07-01 08:17Hey. How do we open the windows and curtains?
2026-07-03 10:10Hello, how do I open window shutters?

鍵・暗証番号・入室できない(44件)

2026-01-12 17:59I am here now but not sure how to enter
2026-02-18 20:06OK, I think I have the answer. I need to pull the door slightly so that the lock will fit the bolt into the hole where the bolt goes. I think I have it figured out.
2026-03-04 18:31No me deja ingresar con el.codigo de la puerta
2026-03-04 18:36No abre la puerta con el.codifo
2026-03-04 19:32We entered the code and door is does not open
2026-03-04 19:50Guest from other room open us, it was locked
2026-03-04 20:04Which key?
2026-03-04 20:04I only have the code
2026-03-04 21:07Amd trying to entrr now
2026-03-04 21:08Entrance is not working
2026-03-04 21:22Im entering the code
2026-03-04 21:22Its nop opening
2026-03-04 21:23Who can open us?
2026-03-04 21:24We have been here 30min and this is not opening
2026-03-04 21:31Sounds like the door is stuck
2026-03-04 21:31So how can I enter?
2026-03-04 21:39Can you ask them to open is again?
2026-03-04 21:44Is there a physicall key?
2026-03-04 21:51Please send someone to open the door
2026-03-04 21:58Just send a locksmith
2026-03-04 21:59Please help us, it is cold, we are in the middle of the street and we are desperated
2026-03-04 22:02I’ve been waiting almost 2hrs here
2026-03-04 22:04Just send someone who open the door
2026-03-04 22:17Canyou send someone? To open the door
2026-03-04 23:10The police is here, the locksmith is here and no one can help us!
2026-03-04 23:15Please, it is cold and we have been out here for almost 3 hours now
2026-03-04 23:22Its ridiculos we couldn’t enter because other host
2026-03-04 23:50Holaaa bajamos a abrir ya que nos despertaron los gritos, nosotros no pusimos seguro, entiendo que la cerradura lo hace automático ¿hay alguna opción para que no vuelva a pasar? Los huéspedes estaban…
2026-03-13 19:05Hello...I cant get into the room
2026-03-15 19:40入室出来ません
2026-03-19 17:34入室出来ません
2026-03-19 17:38下に予約の方もはいれません
2026-03-19 17:39Hello I need help to get in the house?
2026-03-28 17:47Hello. Having trouble getting in
2026-03-28 18:07101 ですか？ドアに1 か2になっています。
2026-03-29 17:468364で外の玄関口は空いたのですが、中の部屋入り口のドアが開けられません。同じコードでしょうか？
2026-03-29 18:05Hi there we are trying to get into the apartment, the tablet is logged out, can you please let us know the passcode to the door?
2026-03-29 18:18Please can you respond as we are stuck
2026-04-18 19:30Please remember to send me the door code and studio door code in advance. Last time, I had to wait outside for a long time. Thank you 😊
2026-05-12 17:55We are in front the appartement but the door cant be unlock
2026-05-14 11:53Is it possible to get keys for the doors?
2026-05-25 14:36Please provide the door code in advance of our stay.
2026-06-20 17:15The link is not working. I do not think it is there.
2026-07-15 13:23We are trapped inside the building because we cannot open the front door. We also cannot open the window shutters because there are no instructions. Respond immediately please.

Wi-Fi・ネット接続(35件)

2025-12-30 21:32Dear What is wifi in the apartment?
2025-12-30 22:20Please provide wifi password for guest 1
2025-12-30 22:42FreeＷｉＦｉのパスワードはどこに記載してありますか？
2026-01-10 07:37Good morning, thanks for the great instructions to check-in. I’m wondering where we find the wifi username and password please? Thanks, Daniel
2026-01-12 18:59Okay how about WiFi?
2026-01-24 16:17Also do you have the WiFi password ?
2026-01-24 17:10We just need the WiFi password and everything should be perfect 👌
2026-01-28 19:26Is there WiFi in this apartment. I can see Guest1, Guest2 WiFi here on my phone. If possible, please let me know the password.
2026-03-04 19:02El wifi cual es ?
2026-03-04 19:13No encuentro ese nombre de WIFI
2026-03-04 19:27Necesito urgente wifi
2026-03-09 09:41wifi を教えてください。
2026-03-11 13:53what is the wifi password? what wifi ?
2026-03-13 15:14Hiya...later when we check-in, is there wi-fi? If yes, whats the wi-fi password please?
2026-03-15 20:09Wifi はありますか？
2026-03-30 07:36部屋にはWiFiがありますか？
2026-03-30 09:57A question - can you tell me is there wifi in the apartment? We cannot seem to find any details for this
2026-04-04 20:39度々申し訳ありません。フリーWiFiでしょうか？WiFiが飛んでいるようなのですがパスワードを教えていただけますと幸いです
2026-04-06 19:43We entered the room. Can we have the wifi information?
2026-04-12 22:13Hi was trying to find the password to the WiFi?
2026-04-20 19:19Hello! What is the wifi user and password?🙏🏼
2026-05-01 17:02Hello, could you please provide the wifi network password?
2026-05-02 08:08Hello, it used to work yesterday and today it is failing to connect
2026-05-02 09:12I can't find any router located inside the apartment
2026-05-02 16:11I can't restart the router, because I can't find it
2026-05-09 21:13すみません、こちらハウスマニュアルのリンクが消去されているのですが、wifiのパスワードはありますでしょうか？よろしくお願い致します。
2026-05-12 18:11Et est ce qu’on a du wifi à disposition ?
2026-05-14 11:53Can you please provide wifi code????
2026-05-14 13:04Please send wifi code!!!
2026-05-18 21:16Hello is there any information about wlan password and how we can move the window roller shutters? Thanks in Advance 🤗
2026-06-04 17:24Hello, may we please have the WiFi details? Thanks!
2026-06-12 20:55Is there WiFi on premises? What is password?
2026-06-13 17:57What is the wifi password?
2026-06-15 20:24Hey sato! I figured out how to input the info on the tablet, thank you for responding so fast, I was wondering if you have the WIFI PASSWORD, I couldn’t find it in the booking details.
2026-06-30 18:16Hey, what is the wifi password?

その他(35件)

2026-01-08 18:21Automatic reply: R136)Ciel南麻布事前チェックインのご案内 (english below) Thanks for your email. I am on leave until 13 January 2026, and will attend to your email upon return. Best regards, Daniel CONFIDENTIALITY N…
2026-01-11 18:32ありがとうございます。台所を使っての調理はOKなのですね？
2026-01-19 11:41Also in the other apartment?
2026-01-19 22:29[メール]
2026-01-24 16:15This one
2026-02-13 13:05このチャットは使えますか？
2026-02-18 20:49We can appreciate it would be difficult to put curtains in while we are here
2026-02-20 14:35電話しても出ませんけど、聞きたいことがあるので、どうすれば連絡とれますか
2026-03-04 18:30[メール]
2026-03-04 18:30Could you please share the manual via email?
2026-03-04 18:51Encendio*
2026-03-04 19:27Podemos hablar por WhatsApp y le envio fotos ?
2026-03-04 21:22Looks like ita blocked
2026-03-04 21:28And look for another place
2026-03-04 21:32Im trying to call to the phone number
2026-03-04 21:34Please check
2026-03-04 21:36First time the guest from the other room open us
2026-03-04 21:47Can we call the police?
2026-03-04 21:55Just send it
2026-03-04 22:34Ira gonna take much time?
2026-03-04 22:36Hurry up please
2026-03-12 04:29It was not us
2026-03-15 19:40今お電話しています
2026-03-19 17:34電話していいですか？
2026-03-19 17:40誰か連絡下さい
2026-03-19 17:42電話しています
2026-03-22 16:20iPadに入力のあったメールアドレスを誤って消してしまったため、教えていたけますでしょうか？
2026-03-28 18:15[電話番号]にお電話頂けますか？
2026-03-28 18:21Automatic reply: R136)Ciel南麻布事前チェックインのご案内 (english below) I am currently out of the office. Kindly note my response will be delayed. If the matter is urgent please call me on [電話番号]. Brett
2026-04-15 01:19Hello! Can you please send in english?
2026-04-30 18:09The house manual link was removed from your message so I can not read it. Could you send it to me again? My email is [メール]. My phone number is 1-617-378-7745. Thank you.
2026-05-12 18:12Car booking bloque les liens
2026-05-12 19:17[メール]
2026-06-20 19:01In this case does this mean that I should not book the additional reservation through BOOKING.com?
2026-07-23 09:02We are returning to Tokyo for the first time in 16 years. We lived in Hiroo in Hiroo Towers for 7 years from 2003-2010. It would be nice to have some sort of “Welcome Home” sign or gift. I will happil…

判別不能(28件)

2026-01-01 21:59是的
2026-03-04 18:36Codigo
2026-03-04 20:05?
2026-03-04 21:27I need help
2026-03-04 21:31??
2026-03-04 21:36No
2026-03-04 21:39?
2026-03-04 21:42Not
2026-03-04 21:46????
2026-03-04 21:46????
2026-03-04 21:47???
2026-03-04 21:53Could yoy please advise?
2026-03-04 22:04Soo?
2026-03-04 22:04????
2026-03-04 22:07????
2026-03-04 22:10????
2026-03-04 22:12?????
2026-03-04 22:12??????
2026-03-04 22:17????
2026-03-04 22:35?????
2026-03-04 22:38????
2026-03-12 04:29It was not is
2026-03-13 19:13Please help
2026-03-13 19:13Hello????
2026-03-19 17:44??????
2026-03-22 17:02竹本裕紀
2026-03-28 22:18Sorry I need help
2026-05-12 19:02Please

アーリーチェックイン・レイトチェックアウト希望(26件)

2025-12-28 13:421400ごろ、アーリーチェックインについて連絡してとのことだったのでご連絡さしあげています。 15:00のチェックイン問題なさそうでしょうか。
2025-12-28 14:0416時も難しいですか？近辺に既に待機しているのですが
2026-01-01 14:33您好，请问今日最早入住时间是几点呢，附近有寄存行李的地方吗？
2026-01-10 11:39Hi We are loving our stay and happy to recommend. Is it possible to arrange a late check out tomorrow to 2pm pls? Kym
2026-01-16 23:52Can we please request late check out at 12pm tomorrow?
2026-01-17 00:21Can we please pay for later check out if needed?
2026-01-19 11:17I assume its not possible?
2026-01-23 22:58明日のチェックアウトを10:00ではなく11:00に延ばすことは可能でしょうか？追加料金が必要であればお支払いします。
2026-01-30 10:54Hello , we have 5 parts of luggages so if we have chance to check in early appreciated for that , please
2026-02-26 14:38Hello we just arrived in Tokyo is there any chance we could have an early check in? Thank you
2026-03-06 10:11Hi there, I wanted to ask if it would be possible for us to check out at 11am on Sunday. We thought it might be a nice way to make up for what happened on the first night, since we had to stay outside…
2026-03-30 09:26May I have early check in at 4pm on 4/7 and have late check out at 1pm on 4/14?
2026-04-01 00:52When is the earliest hour we can check in ? Thomas Vranckx
2026-04-04 14:54ありがとうございます。レイトチェックアウトは出来ますでしょうか？
2026-04-18 17:23Is it possible to check-in at 4.30pm?
2026-05-18 21:11Our we able to check in before 5pm?
2026-05-26 13:41Hi there is it possible to check-in earlier today.
2026-05-27 12:54Okay, thank you. I will complete the form before check-in. I saw that the check-in time is 5:00 PM. Our flight arrives in Tokyo at 2:00 PM, so I would like to ask if it would be possible to check in a…
2026-06-04 10:13Good morning, we will be in the area with our children. If the room is ready before 1700 we would be most grateful to enter earlier. Thank you!
2026-06-11 15:45We have completed check in. Is it possible to get earlier check in tomorrow?
2026-06-12 11:02Is it possible to get noon check out on Monday the 15th?
2026-06-20 15:56Hello there thank you so much for being so responsive and helpful so far we love our place and it is amazing. Thank you very very much. It is just what we needed. I’m reaching out because sadly my fri…
2026-06-28 14:42Hello we wanted to see if we can check in a little early today maybe at 4 pm?
2026-06-30 10:33Hey good morning. Is there an option to check in early?
2026-07-10 09:26明日よりお世話になります大橋です。チェックイン17時とありますが、16時に早めていただくこと可能でしょうか。
2026-07-13 11:12Merhaba. Biz saat 14 gibi tesiste olacağız. Chek-in yapmamız mümkün müdür.

予約内容の変更・延泊(18件)

2026-01-18 05:19Thank you! Is it possible to extend my stay at the apt?
2026-01-18 12:52Can i stay at the same apt?
2026-01-19 00:14現在の予約を延長できますか？それとも新しく予約をしたほうがいいですか？
2026-01-19 00:551月29日まで滞在する予定ですが、途中で1泊か2泊、街の外に出るかもしれません。
2026-01-19 10:51こんにちは。ウェブサイトから滞在を延長しようとしているのですが、うまくいきません。直接そちらで延長することは可能でしょうか？
2026-01-19 11:17I would love to stay till the 29th of January
2026-01-19 11:44Anyway, i would love to book it until the 24
2026-01-19 19:37了解しました。では、1泊のみ、1月23日（金）まで延泊することは可能でしょうか。ご対応いただけましたら幸いです。よろしくお願いいたします。
2026-01-22 19:451月24日まで、もう1泊延長できたらと思っています。 Bookingでは1泊169ユーロと表示されていましたが、同じ部屋での延泊のみで清掃も不要なので、169ユーロから少しお値引きして、清掃料金や追加の税金なしで対応いただくことは可能でしょうか。ご検討いただけると嬉しいです。
2026-01-22 20:51ありがとうございます。承知しました。本日、2時間ほど後にBooking.comから延泊の予約をいたします。よろしくお願いいたします。
2026-03-21 19:4419-23で同じ建物で、予約させていただいているのですが、こちらは、23-25は移動が必要な感じでしょうか？
2026-03-28 16:51Hello there we need one additional night if that is ok. Please let me know as the first. Night would be tomorrow. Thank you! Brett
2026-03-28 17:29Yes correct from 29th until 1st April. We fly out of Tokyo on the 1st April…
2026-04-03 16:25Thank you for the explanation, Hikasa. We will cancel the flat as we need a separate bedroom for my son.
2026-05-13 08:43We love this home. We will be back in Tokyo on May 17-19 and would like to stay here again. But the price looks much higher for those days.
2026-05-31 20:44We needed to book a bigger place for more people
2026-06-20 16:35Hi kuwata yes we want to make another reservation we can pay for one extra night if we can checkout later in the day, I didn’t see any link can you try to send the link again?
2026-07-03 21:15Is it possible to reserve one more night?

到着時刻の連絡・確認(16件)

2026-01-08 17:06We will be arriving about 7:30 PM Friday night.
2026-01-12 14:58Ok I will come at 5pm
2026-01-12 17:04I will come now if that’s okay?
2026-01-17 11:13Hi! Ill check in around 21:00 today. Thank you
2026-01-18 00:08Sorry, im a bit late.
2026-02-14 10:13あと15分くらいで着くのでお掃除待ってほしいです、、、
2026-03-04 16:46Vamos retrasados llegaremos a las 18:00
2026-03-04 22:29What time are they gonna arrive?
2026-03-22 16:19現在エントランスにおります。
2026-03-28 18:47We are arrived just now at the airport
2026-03-28 19:36Hello, We are flexible on arrival time as we will be walking from nearby. How does 4pm sound? We can adjust it is ok so just let me know what works. Brett
2026-03-28 20:27That is ok we will come at 5pm then. We can make that work
2026-04-11 01:08We are late checking in got stuck traveling but are coming
2026-06-13 12:24안녕하세요 내일 체크인 예정입니다^^
2026-07-01 17:56I will check in when I arrive this evening
2026-07-19 11:19Re: Ciel南麻布からメッセージが届いていますご連絡ありがとうございます。本日は17:00にチェックイン予定ですので、よろしくお願いします。

料金・支払い・返金・キャンセル(14件)

2026-01-11 18:04早速の返信、ありがとうございました。朝食は別料金で付けることはできますか？
2026-01-19 12:57ありがとうございます。少し質問があります。なぜ料金が上がったのでしょうか？最初は清掃費と手数料込みで5泊113,000円を支払いましたが、今回は清掃費と手数料なしで2泊73,000円になっています。ほぼ倍の料金に感じます。最初に支払ったのと同じ条件・料金、もしくは少なくともそれに近い料金で対応していただくことは可能でしょうか？
2026-01-20 04:10Paid, thank you
2026-02-27 02:01Hello, the price on the reservation page and my summary of bookings is USD $1681, but when I print the confirmation PDF page it is suddenly $1858. why?
2026-03-04 21:28If I dont receive a reply I,ll request the refund
2026-03-04 22:00Or can you send us to a hotel for tonight?
2026-03-07 08:06お世話になります。昨日６泊分、全額お支払いさせていただきました。確認の為なのですが、６泊ですが３月１５日ーチェックアウト３月１８日、３泊３月１９日ーチェックアウト３月２２日、３泊の６泊で間違いないでしょうか？３月１８日、一泊だけ滞在しません。またお掃除等はその間の一日に入るのでしょうか？
2026-05-11 10:56Due to the high rate we are also entitled to a free ride from the airport, but we are in Japan. Why can't I change for a ride from train station or a ride back to the airport. This has nothing to do w…
2026-05-11 12:31Re: Your cancellation request ([番号]) I'm sorry but we realized late that the accommodation is not suitable We can't carry suitcases to 2^nd floor without elevator. We are over 70 and my husband has a…
2026-06-03 22:00Hi Hirokawa, Thank you for your message. I would like to confirm the cancellation of our reservation. Our travel plans have changed, and we no longer need the accommodation. Thank you for your kindnes…
2026-06-20 17:13Is there a number I can call to make another reservation???
2026-06-20 18:21Thank you, Akane. You’re very helpful. I was wondering if I book one more night can I get the ¥13,500 cleaning fee off of the reservation because we are staying here and the cleaners are not coming tw…
2026-06-20 19:01Thank you so much!!!! Please send the invoice to [メール]
2026-06-28 20:36I have completed the payment of 400 yen as requested. Please kindly confirm. Thank you. ご請求いただいた400円のお支払いが完了いたしました。ご確認のほど、よろしくお願いいたします。ありがとうございます。

アメニティ・備品の質問と追加依頼(12件)

2026-01-11 14:08ciel南麻布の部屋の詳細について本日、 [番号]（5月3日1泊） [番号]（5月3日1泊）上記⬆️2部屋分を予約しました近藤千裕です。施設に関する質問です。 ①台所、トイレ、お風呂はどちらとも一つずつついていますか？ ②ベッドの種類と数をそれぞれ教えてください。よろしくお願い致します🙇‍♀️
2026-01-12 18:17Is there a heater in the apartment?
2026-01-28 17:22We just checked in and looking for slippers. Do you know where they are?
2026-02-07 08:50hi may I know is there a dishwasher cleaning soap? Where is it ?
2026-02-18 20:11Also, there appear to be no curtains for the windows
2026-02-19 23:18バスタオルなどは2日分ありますか？
2026-02-26 20:42The house is really nice, is there a clothes iron and ironing board we could use please.
2026-03-09 19:25Hi. Will the studio be cleaned before our arrival and will there be towels and toiletries like shampoo and shower gel?
2026-04-04 19:08貸し出しなどないでしょうか？
2026-04-18 12:23Hello! Is it possible to get an iron please? It s quite important for us 🙏🏼
2026-05-19 12:39Thank you it worked 😊 is there any dishwasher tabs in the apartment or do we have to buy it on our own?
2026-06-15 10:18안녕하세요 어제 입실 잘 했습니다 :) 혹시 의류 건조기는 없는것이지요? 쓰레기는 어디에 배출하면 될까요?

苦情・クレーム(9件)

2026-01-01 21:39您好，请问可以和一楼住客打个招呼吗？真的太吵了，小孩子一直在叫喊………
2026-01-01 21:39一直在很大声的喊叫
2026-01-01 22:30我的请求是：麻烦你们联系一下一楼的住户，他们家的孩子很吵，麻烦家长制止一下，一直在大声喧闹，影响休息
2026-02-18 20:49We can live without having curtains, but some kind of a consideration might be in order
2026-03-04 23:08This is unacceptabke
2026-03-04 23:21Pleaae make sure this dont happen again
2026-03-22 16:46ご迷惑をお掛けして申し訳ありません。
2026-05-11 07:57As I said, this is not acceptable and is unusual as usually Japan is known for her hospitality. As I wrote before wr stayed in different apartments managed by companies and they were always accommodat…
2026-05-11 15:44Very disappointing and unfair. I had no idea 5 days ago that our apartment is on the 2nd floor without elevator and that you don't offer any help. I'll be sure to write a review accordingly to help ot…

荷物預かり・宅配(9件)

2026-01-10 15:29Thank you for your swift reply - do you know if there is anywhere close by that we can storage luggage as our flight is not until 7pm?
2026-02-19 05:38Is there any other shop or place nearby that we can store our luggage before check in and check out?
2026-02-25 20:46Im traveling tomorrow to Osaka, we are going to be 7 days out of Tokyo Is there any chance to save our package at the propierty before our arrival?
2026-04-16 00:53Only if there is an apartment on a lower floor. We are a couple in our 70's with luggage. Is it possible to send luggage before we arrive from Hakone? Avishag
2026-05-10 23:13Please send messages in English. I'd like to leave luggage after checkout, as our flight is in the evening. Thanks, Avishag
2026-05-11 07:14We are very disappointed by your response. I'm really sorry I booked your apartment We have been staying in apartments all over Japan and sending our luggage with no problem. Don't you have an office…
2026-05-18 20:23If at all possible we are attending the LDS temple at 1pm. If not we can keep our backpacks at the temple. If its a possibility that would be wonderful. Thank you for your consideration. Miken Harding
2026-05-29 00:58Hi! I will be in Osaka before I come to Tokyo. If I decide to do luggage service, where is the nearest location to send them that is secure. Also, is there detergent to use with the clothes washer? Th…
2026-06-30 10:35Or, if there is an option to leave luggage under the counter in the entrance?

チェックイン方法・手順(7件)

2026-01-12 14:48What time can I check in today?
2026-03-04 19:13Debo ingresar a alguna página?
2026-03-04 19:36Could you please advise?
2026-03-04 19:50Do you have instructions on how to open front door?
2026-05-14 13:30We saw no information in the room. Where can we find it???
2026-05-25 20:16Thank you for. Is there anything we need to do tonight for the check in process.
2026-06-13 12:26출입방법을 안내해주세요^^

チェックアウト方法・時刻(6件)

2026-01-17 00:22What time is current check out?
2026-03-14 10:28checkout wasnt possible there is a problem with the tablet
2026-04-04 09:57タブレットでチェックアウトが出来ません。このメッセージでチェックアウトと言う事で宜しいでしょうか？
2026-04-20 19:26Tomorrow I will check out around 8:00
2026-05-13 07:30Hi - is it possible to check out at 11am?
2026-06-27 16:32We are currently enjoying our stay at Ciel Minami-Azabu. We are scheduled to check out tomorrow morning at 10:00 AM. I would like to ask a few questions regarding the check-out procedure: 1. How shoul…

清掃・ゴミ出し(6件)

2026-01-20 04:11Where do i throw away the trash?
2026-01-20 15:55This is not correct, we left trash based on the photo provided. We followed the instructions available to us.
2026-01-28 19:42Thanks a lot. I wonder how I can treat food waste.
2026-02-11 07:18Hi. Do we just leave the garbage in the bag or need to throw it out to somewhere ?
2026-03-28 18:121は鍵が空いていて部屋の中は汚れています。
2026-04-09 08:28Hello, We are leaving today before 10. What do we need to do with the trash?

道案内・アクセス・住所(6件)

2026-03-04 19:31Not sure if we are in the right place
2026-03-04 19:31Do you have a picture of the entrance?
2026-03-28 18:14建物の入り口にCiel 南麻布と記されているびるですよね？
2026-05-08 00:31I'm sorry, I don't understand. I''m arriving by train from Hakone to Tokyo. I can't use the ride from the train station to the hotel?
2026-05-11 17:00Which train stationis closest to Ciel coming from Odawara?
2026-05-11 18:34Thank you, and if I take a taxi from the shinkansen, which station is the closest?

駐車場(3件)

2026-02-19 23:06こんばんはホテルに駐車場はありますか？
2026-02-19 23:08すみません駐車場がないんですよね
2026-04-18 18:28The last time I stayed there, I noticed there is a car park space next to the apartment. I will be renting a car during my stay in Japan. Can I park my car next to the apartment?

忘れ物(2件)

2026-02-14 10:00すみません、チェックアウトしたのですが忘れ物をしたので撮りに行きます！
2026-02-14 12:37すみません、もうひとつ忘れ物がありまだいけますでしょうか

水回りトラブル(お湯・シャワー・トイレ・断水)(2件)

2026-03-16 18:20バスルームがものすこく下水くさいのですが、これは通常なのでしょうか？それとも何か問題があるのでしょうか？
2026-03-17 08:40おはようございます。匂いはだいぶ良くなりましたが、まだ少しします。バスルームからではなく洗面所からだと思います。昨夜の強烈な匂いが良くなりましたのでこのまま明日のチェックアウトまで大丈夫ですがどうぞ後日お調べください。

宿泊人数・宿泊者情報の提出 18件 … 氏名・パスポート番号などの個人情報が本文に含まれるため、このカテゴリの原文はこのページに掲載していません。原文が必要な場合は社内CSV(質問リスト_直近6ヶ月.csv)を参照してください。
質問ではないため原文を省いたもの: お礼・雑談 63件 / 状況報告・完了連絡 42件

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