R111)NAGI Hiroshima Hotel and Lounge

総メッセージ 400件・期間 2025-12-26 〜 2026-07-23 ・ ✋率 8.5% ・緊急度high 3件

このページの読み方。 この物件に届いたゲスト発言を、AIが25種類の質問カテゴリにひとつ選んで振り分けた結果です。下の「実際に届いた質問」を開くと、どんな言い回しで何を聞かれているかがそのまま読めます。なお、氏名やパスポート番号などの個人情報は伏せた状態で表示しています。

質問カテゴリ内訳

質問ではない「お礼・雑談 36件 / 状況報告・完了連絡 6件」は除いてあり、割合は実質的な質問 358件を母数にしています。左端の記号は自動化区分です。

△その他

126件 (35.2%)

◎到着時刻の連絡・確認

72件 (20.1%)

○宿泊人数・宿泊者情報の提出

55件 (15.4%)

◎荷物預かり・宅配

32件 (8.9%)

✋予約内容の変更・延泊

16件 (4.5%)

◎アメニティ・備品の質問と追加依頼

11件 (3.1%)

✋料金・支払い・返金・キャンセル

11件 (3.1%)

△アーリーチェックイン・レイトチェックアウト希望

8件 (2.2%)

◎館内ルール(喫煙・騒音・ペット)

7件 (2.0%)

◎チェックイン方法・手順

4件 (1.1%)

◎駐車場

4件 (1.1%)

✋判別不能

3件 (0.8%)

✋苦情・クレーム

3件 (0.8%)

◎周辺情報・観光・飲食店

2件 (0.6%)

◎チェックアウト方法・時刻

1件 (0.3%)

✋忘れ物

1件 (0.3%)

◎道案内・アクセス・住所

1件 (0.3%)

○鍵・暗証番号・入室できない

1件 (0.3%)

◎ 自動返信できる ○ 定型対応でいける △ 判断が必要 ✋ 人が対応すべき

月別メッセージ数

この物件に届いたゲスト発言の月ごとの総数です。最初と最後の月は月の途中までのデータなので、件数が少なく見えます。

月	2025-12	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	合計
メッセージ件数	1	34	47	50	55	76	86	51	400

実際に届いた質問(全文)

カテゴリ名をクリックすると、実際に届いた発言が読めます。本文は先頭200文字までを表示し、メールアドレス・電話番号・長い数字列は伏せてあります。

その他(126件)

2026-01-14 22:042 Beds|Non-smoking room|High Floor
2026-01-15 22:08Near elevator
2026-01-15 23:48Smoke-free treatment required,Luggage storage;I would like a clean room with a nice view. & this room will check-in along with JUNG DAEUN
2026-01-16 22:42HighFloor, NonSmoke AdditionalNotes: .
2026-01-17 10:46Quiet room preferred,Smoke-free treatment required
2026-01-17 23:05NonSmoke
2026-01-18 21:14423
2026-01-21 08:17Near elevator
2026-01-21 11:04Quiet room preferred,High floor,Away from elevator
2026-01-23 10:52LargeBed, NonSmoke
2026-01-23 21:09Away from elevator
2026-01-26 13:58Quiet room preferred,High floor,Away from elevator,Smoke-free treatment required,Luggage storage & this room will check-in along with KIM HAYUL,PARK YOUNGSHIN
2026-01-28 15:04LargeBed, NonSmoke
2026-02-02 02:24NonSmoke, TwinBeds
2026-02-11 23:01LargeBed, NonSmoke
2026-02-12 17:07& this room will check-in along with KONDO KANO
2026-02-13 21:50& this room will check-in along with HAN HYUNJIN,HAN EUNJIN
2026-02-15 15:45& this room will check-in along with Akawa Yashihiro
2026-02-16 21:46お世話になっております。２/１６～２/２３までの間、出張対応の為、HMCT不在となります。返信対応は２/２４以降となりますので、ご了承ください。急ぎの案件はTEAMSか微信で連絡願います。不在中ご不便をお掛けしますが、何卒宜しくお願い致します。
2026-02-20 22:16高木様、こちらその後いかがでしょうか？
2026-02-22 13:47NonSmoke
2026-02-23 10:02Away from elevator
2026-02-28 16:03Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-03-01 21:33Quiet room preferred
2026-03-04 14:19NonSmoke, TwinBeds
2026-03-04 22:50Away from elevator;Clean rooms
2026-03-05 09:50お問い合わせ内容というのは具体的にどのようなことでしょうか。こちらから特別お問い合わせをさせていただいたような記憶はないのですが、、。
2026-03-06 15:28Since I request on Nov 2025, but no one reply me.
2026-03-11 17:28Near elevator
2026-03-12 08:54Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-03-15 00:37Non smoking room; Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13
2026-03-15 02:13Non smoking room; Other Guests:TBA12 TBA12
2026-03-15 23:10Non smoking room; Twin bed; Higher floor room; Other Guests:TBA12 TBA12
2026-03-16 01:07Other Guests:TBA12 TBA12
2026-03-16 23:18Other Guests:TBA TBA,TBC TBC
2026-03-18 14:34KIND OR QUEEN FOR COUPLE
2026-03-21 09:26Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-03-24 07:23Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13
2026-03-25 17:56Non smoking room; Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13
2026-03-25 20:32High floor
2026-03-26 04:47Other Guests:TBA TBA,TBC TBC
2026-04-03 13:53Non smoking room; Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13
2026-04-04 07:36Other Guests:TBA12 TBA12
2026-04-06 20:57NonSmoke AdditionalNotes: Near elevator.
2026-04-06 21:57& this room will check-in along with KEOVONGSA PHATMANY,PHETASA NIDAPHONE,SITTHINONHTHONG THANAPHONE,SITTHINONHTHONG NIPHADA
2026-04-07 09:48Quiet room preferred,Near elevator,Smoke-free treatment required,Luggage storage
2026-04-07 13:06NonSmoke
2026-04-08 05:21& this room will check-in along with Shpunt Daria,Rusanova Alena
2026-04-11 12:28NonSmoke
2026-04-16 11:54Near elevator
2026-04-17 00:00guestNames:SHINOMIYA AKINOBU,TBA TBA,TBA TBA,TBA TBA,TBA TBA;remark:NonSmoke, TwinBeds
2026-04-17 11:21& this room will check-in along with NAUMOVA VIKTORIIA
2026-04-19 07:52Dear NAGI Hiroshima Team, I hope you are doing well. I will be staying with you soon and was hoping you could kindly assist me with a golf reservation inquiry. We have a booking at Setouchi Golf Resor…
2026-04-19 09:02Non smoking room; Twin bed; Other Guests:TBA12 TBA12
2026-04-19 23:30Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-04-23 13:10Quiet room preferred,Near elevator,No corner room,Smoke-free treatment required,Luggage storage
2026-04-24 19:37NonSmoke
2026-04-28 12:45guestNames:Nishiyama Akihisa,TBA TBA,TBA TBA,TBA TBA,TBA TBA
2026-04-28 18:40Non smoking room; Higher floor room; Other Guests:TBA12 TBA12
2026-04-29 11:48Away from elevator
2026-04-29 14:23Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-04-29 14:27Other Guests:TBA12 TBA12
2026-04-30 13:01Quiet room preferred,Near elevator,Smoke-free treatment required
2026-05-01 23:35Away from elevator
2026-05-02 10:02Quiet room preferred,Away from elevator
2026-05-06 19:10BED_2, NON_SMOKING_ROOM, HIGH_RISE
2026-05-08 01:31NonSmoke
2026-05-08 19:51guestNames:sakaguchi kiyofumi,TBA TBA,TBA TBA,TBA TBA,TBA TBA
2026-05-08 21:06LargeBed, NonSmoke AdditionalNotes: .
2026-05-13 00:45Quiet room preferred,High floor,Away from elevator
2026-05-21 20:57Smoke-free treatment required
2026-05-22 21:59Near elevator,Luggage storage
2026-05-23 01:03NonSmoke
2026-05-23 01:03NonSmoke
2026-05-28 13:44Non smoking room; Twin bed; Other Guests:TBA12 TBA12
2026-05-28 21:19Away from elevator & this room will check-in along with SANO KOKORO,SANO REN,SANO MICHIYO
2026-06-01 17:38Quiet room preferred,Away from elevator
2026-06-07 20:06NonSmoke
2026-06-09 18:34& this room will check-in along with TSANG FUNG KI
2026-06-09 19:16Non-smoking room|High Floor
2026-06-10 15:40Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-06-11 08:40Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-06-11 23:05& this room will check-in along with KIM JONGJIN
2026-06-12 08:12High floor & this room will check-in along with SIROTENKO ANNA,ULIANA KOROBKOVA,ELENA KOROBKOVA
2026-06-13 16:50guestNames:KAWADA YUKI,TBA TBA,TBA TBA;remark:LargeBed, NonSmoke
2026-06-13 19:45Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-06-14 01:23Quiet room preferred,High floor,Smoke-free treatment required
2026-06-14 03:41Quiet room preferred,High floor,Smoke-free treatment required
2026-06-14 12:12Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-06-14 21:29Near elevator
2026-06-14 23:29Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-06-15 01:02Quiet room preferred,High floor,Away from elevator,No corner room
2026-06-17 21:53NonSmoke, TwinBeds
2026-06-24 15:16Higher floor room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-06-26 01:32High floor & this room will check-in along with SIROTENKO ANNA,ULIANA KOROBKOVA,ELENA KOROBKOVA
2026-06-26 03:10Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-06-27 11:38Near elevator
2026-06-27 16:04Near elevator,Smoke-free treatment required,Luggage storage
2026-06-28 12:37Near elevator,Luggage storage
2026-06-28 22:18Other Guests:TBA12 TBA12
2026-06-29 02:50Non smoking room; Twin bed; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-06-29 13:01Away from elevator
2026-06-29 14:07Other Guests:TBA12 TBA12
2026-06-30 16:55& this room will check-in along with LIM JIHO,CHOI UYEONG
2026-07-04 15:04Other Guests:TBA12 TBA12
2026-07-05 00:54& this room will check-in along with SHIODA KAE,YOSHIMURA YUUNA,MOTOKI CHINO
2026-07-05 11:08Quiet room preferred,Smoke-free treatment required
2026-07-05 19:57Near elevator
2026-07-06 01:35Quiet room preferred,High floor,Away from elevator,Smoke-free treatment required
2026-07-06 23:24Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-07-07 03:02Near elevator
2026-07-07 16:27Near elevator
2026-07-07 21:11Near elevator
2026-07-08 15:51Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14,TBA15 TBA15
2026-07-09 06:13Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-07-11 19:29Please see your previous message....and why this last message is in Japanese language? Can't understand why the above message? Thanks and regards Sheela Lakhani.
2026-07-14 04:33Near elevator
2026-07-15 22:51Quiet room preferred,Away from elevator,Smoke-free treatment required
2026-07-16 02:11Quiet room preferred;Thank you for helping me to place the two beds together. & this room will check-in along with WONG CHI MAN,PANG LAI HA
2026-07-18 16:16Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-07-19 02:15Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-07-19 09:25(Liang Limeng)
2026-07-19 20:21i look forward to & this room will check-in along with PARK CHAN YOUNG,SEO JONG WON
2026-07-21 02:35Smoke-free treatment required
2026-07-21 11:22Non smoking room; Other Guests:TBA12 TBA12,TBA13 TBA13,TBA14 TBA14
2026-07-22 19:52Quiet room preferred,Smoke-free treatment required

到着時刻の連絡・確認(72件)

2026-01-25 02:14ArrivalTime: 15 00 - 16 00, LargeBed, NonSmoke
2026-01-29 18:58Hello, we are projected to arrive to the hotel at 8:30 pm today. is it okay for us to check in then?
2026-01-29 19:42Unfortunately we had a transportation mishap and are unable to get there before nine pm
2026-01-29 19:50We’ve made some adjustments and we will most likely be able to get there before nine. We will keep you updated
2026-02-26 09:58本日ですが、15時頃チェックイン予定になりますが問題ないでしょうか。また、着いたらフロントにいけばよろしいでしょうか？
2026-03-09 18:2512h30 - 13h
2026-03-21 06:51ArrivalTime: 19 00 - 20 00
2026-04-01 19:26hello, we will be there in 35 minutes. thank you
2026-04-06 10:47スタッフの皆様お世話になります。荷物のお預かりが可能とのご連絡をいただきありがとうございました。当日の到着予定が決まりましたので、事前に共有させていただきます。当日は午前10時半に広島空港に到着し、正午頃にホテルへ到着する予定です。チェックイン前になりますが、先に荷物をお預けできればと思います。当日はどうぞよろしくお願いいたします。
2026-04-08 11:47Hello. We hope to arrive by 17.00. Thankyou.
2026-04-08 16:19Hi there. I am in Kyoto and expecting to leave from here tomorrow morning about 11:00. ETA in Hiroshima should be around 13:30. Best RegardsTummas Hansen
2026-04-09 15:47Hello! This is Jenni answering behalf of my customer Nea. They will be arriving after 3 PM. Thank you!
2026-04-09 22:51Hello! The train from Tokyo arrives in Hiroshima at 14:42, so we will be checking in around 3 pm. Thank you.
2026-04-10 08:01Yes we plan to arrive around 10:00 am. Best regards Nicolas Cottier
2026-04-15 08:34Hello, we will be arriving around 7~8 pm.
2026-04-16 16:58Hi, thanks for the information, we will be there in the early afternoon. See you soon😊
2026-04-16 18:29明日はよろしくお願いします。明日は広島駅に20時前後に到着予定です。
2026-04-17 16:30Hello, We will be arriving at 12:30 PM See you tomorrow Caroline
2026-04-17 16:39Hello, we are coming from Kyoto and I am expecting to be at your hotel between 3 and 4pm. Best regards, Daniel
2026-04-17 16:57お世話になります。本日ですが、広島駅に20時30分頃到着予定に変更になりました。よろしくお願いいたします。
2026-04-17 23:30Hello, thank you for the information. We expect to arrive at the hotel around 7:30 pm. We are looking forward to our stay!
2026-04-19 11:14Our Shinkansen arrives at 16:02, and we expect to arrive before 17:00 to check-in.
2026-04-21 09:34Dear Ren We will come around 10 Am i think. Thanks for your message. Yours sincerly. Mr SENGSUWAN -------- Message d'origine --------
2026-05-03 19:416pm
2026-05-04 04:52今日はお世話になります。本日の到着時刻ですが、まだ未定ですが18時までには到着したいと考えております。よろしくお願いします。
2026-05-04 22:16Yes, we will arrive on time, approximately by 5pm. Looking forward to staying at your hotel. Thank you so much,
2026-05-04 22:16Yes, we will arrive on time, approximately by 5pm. Looking forward to staying at your hotel. Thank you so much,
2026-05-04 22:59Good evening. Thank you for your message. We will be arriving by 7pm. The explanation of the tax is well noted!
2026-05-12 15:27We will arrive at approximately 1pm - thanks
2026-05-17 14:09Hello! The arrival time will be around 6pm Thank you!
2026-05-18 19:08ご連絡ありがとうございます。チェックインは夕方ごろになるかと思います。よろしくお願いします。
2026-05-18 20:33こんばんは。 302号室に宿泊しているリス・ベディンです。本日、21時前にホテルへ戻ることができません。到着が遅くなる予定です。また、21時以降でも部屋の鍵でホテルに入ることが可能か教えていただけますでしょうか。よろしくお願いいたします。
2026-05-19 20:47Hello We will arrive 3-4pm
2026-05-22 10:49本日一泊二日予定の小竹と申します。到着は18時頃になるかと思います。
2026-05-23 12:37We should be around 2 pm
2026-05-23 15:10We will be arriving some time between 4 and 7 PM.
2026-05-23 15:36We will arrive at about 3pm tomorrow.
2026-05-23 22:20We plan to arrive at NAGI by about 4:00pm. Thank you, we are looking forward to arriving!
2026-05-24 18:57Good evening, we will arrive with the shinkanzen at 5:51 pm so I think we will be at the hôtel at 6:30 pm
2026-05-25 10:20Thanks for the message. We’ll arrive by 2 pm.thanks
2026-05-25 14:50予約のご確認、ありがとうございます。チェックインの件ですが、最終受付時間は午後9時であることを了解しました。当日は何時にチェックインするかまだ具体的に分かりませんがおそらく18時前になると思います。楽しみにしております。どうぞよろしくお願いいたします。
2026-05-25 17:53We are on a train that arrives in Hiroshima 7.11 pm. So we are there as soon as possible after that.
2026-05-25 22:08Hi we will arrive around noon, thanks!
2026-05-26 07:18Dear hotel-team, we will definitely arrive before 9 pm. We don’t know the exact arrival time but it will not be before late afternoon (5 pm). Thank you and best regards, Christina
2026-05-27 08:4713時くらいの予定です
2026-05-30 15:56Dear madam , sir we will be arriving around midday - kind regards
2026-05-30 19:28この度は宿泊の方お世話になります。チェックインは15時を予定しております。よろしくお願いいたします。
2026-05-30 20:36Dear Ren, We will arrive at Hiroshima Station around 11:50 a.m. If possibke we can check-in then or at the evening around 7-8 p.m.
2026-05-31 07:32we will check in after our day at Mitajoma so most likely around dinner time. 18hr?
2026-06-05 12:45We will arrive at 12 to 13 o'clock at the hotel
2026-06-06 19:14Hi around 2.30/3
2026-06-07 01:07Hello, I am very excited to visit Hiroshima and your hotel next week! I will make sure to pay the accommodation tax when I check in with you. Right now, I would approximate that I will check-in someti…
2026-06-07 09:20Hello, yes we would arrive at 12:00 pm and we would arrived to your hotel at 8:00 pm maybe a little early
2026-06-07 18:2920時半ごろ到着予定です。
2026-06-09 19:53We should be there by 845pm. Sorry for the late update. My phone died. We are on the train from kyoto.
2026-06-12 11:36we should arrive for check in around 14:00.
2026-06-14 00:17Hello! We expect to arrive in Hiroshima around 12:00 noon. We will first leave our luggage at your hotel and then inquire about check-in details. Thank you!
2026-06-14 07:31Hello! Yes, we will arrive by 1800.
2026-06-14 07:45Thank you for contacting me. We will be arriving on the agreed date and close to the check-in time. If there are any changes, I will let you know. Thank you again for reaching out. I appreciate it.
2026-06-14 12:31お世話になります。チェックインはおそらく15〜16時ごろには可能かと思います。よろしくお願いいたします。
2026-06-14 12:31お世話になります。チェックインはおそらく15〜16時ごろには可能かと思います。よろしくお願いいたします。
2026-06-16 09:44ありがとうございます！夕方くらいに着く予定ですが、前後してしまうかもしれないです。よろしくお願いします！
2026-06-16 20:09今近くのコインパーキングに着きました。
2026-06-16 20:09今近くのコインパーキングに着きました。
2026-06-17 05:2515時予定西堀なります。田中
2026-06-17 05:2615時予定になります。田中
2026-06-17 05:28hi Ren, Yes we are expecting to arrive before 9 pm. Thanks
2026-06-17 08:54We are looking forward to our stay at NAGI. We are planning to get to the hotel in the afternoon (2-4pm) on Friday 6/26. Thank you! Momoko Sano
2026-06-22 11:52新幹線で17時15分に到着し、そのままホテルに向かいます。情報ありがとうございます！
2026-06-25 03:11We plan to arrive at around 1:30 to drop of our luggage.
2026-07-02 12:23チェックイン予定をご連絡致します。 18：00-19：00です。
2026-07-20 11:13ArrivalTime: 12 00 - 13 00, HighFloor, NonSmoke, QuietRoom, TwinBeds AdditionalNotes: .,guests:Chun Hsien/Hung

荷物預かり・宅配(32件)

2026-01-24 10:39Luggage storage
2026-02-13 14:34Smoke-free treatment required,Luggage storage
2026-02-26 12:38明日チェックアウト後の荷物の預かりは可能でしょうか？
2026-03-09 16:19Bonjour le check in est a 15h est il possible de venir déposer les bagages avant ? Cordialement
2026-03-14 03:58Early luggage storage
2026-03-23 16:45Could we please store luggage when we arrive (about 11am) until we can check in.
2026-04-08 10:06Hi there Are you able to help us arrange luggage transfer to our Osaka hotel when we leave? Do you know how long it would take to get there? Thanks
2026-04-09 20:39Hi, we arrive in Hiroshima just after 10am. So we will check in at 3pm. Are we able to store our luggage before 3pm?
2026-04-14 09:45Good morning. We will arrive in Hiroshima at around 2pm. Can we drop our cases at the hotel before check in please? Thank you. Emma
2026-05-01 10:35Luggage storage is requested until Monday 29th June if possible.
2026-05-03 18:45お世話になります。今のところ11時頃に到着し、荷物を預かっていただきたいと思います。野球観戦の後、チェックインの予定です。よろしくお願いいたします。
2026-05-04 11:56NAGIHiroshima ヨビモト様お世話になります。木下です。ご丁寧にご返信をありがとうございました。荷物を預かっていただけるとのこと、ありがとうございます。（時間帯が早いですが）到着時にチェックイン手続きをしていただけるようでしたら、お願いしたいと思います。当日はお世話になりますが、よろしくお願いいたします。
2026-05-12 22:07Luggage storage
2026-05-15 22:12Bom dia! Podemos deixar as malas antes do check in?
2026-05-17 14:05Hello. We will be there early afternoon. We may leave our luggage until check-in is available. Thank you.
2026-05-23 12:25こんにちは、ドイツケルン市から伊藤と申します。 5月31日から一泊の予約ですが、31日は11時頃に到着して、観光前に荷物を預ける事は可能でしようか？伊藤恵子
2026-05-23 12:28すみません、書き忘れました。荷物を預けて、観光して、9時までにはもちろん戻ります。
2026-05-23 15:42Thank you. We would appreciate it if you could store our luggage when we arrive.
2026-05-25 22:08We can leave our luggaes if the room is not ready, thanks!
2026-05-26 08:243時頃到着予定ですその前に荷物って預けられますか？
2026-06-10 12:51Hi, we have arrived and would like to leave our luggage with tge hotel until check in please.
2026-06-14 08:14Hello, my checking is after 3:00pm, but am I able to drop off out luggage early today? thank you!
2026-06-20 10:58Hi can we drop off luggage now until the rooms ready?
2026-06-25 13:36Hello! We are so sorry for the trouble. Could you please send them to our hotel in Tokyo? Sarah Shectman Centurion Hotel Grand Akasaka 3-19-3 Akasaka, Tokyo, Tokyo-to, 107-0052 Thank you so much!
2026-06-28 22:09Hello, we arrive on July 14th. Is there a possibility to drop our luggage before check-in time? And can we use luggage transport (for example Yamato) from Hiroshima to Shimoda in order to avoid to tak…
2026-07-07 10:22Je peux poser les valises vers 10:00 ?
2026-07-09 19:28Hello, Is it possible to drop off our luggage before the check in tomorrow? Kinds regards, Matthis
2026-07-09 19:47Thanks a lot for your quick answer. There would be 2 "big" luggage and 2 backpacks. We would drop them off around 10am. Is it possible?
2026-07-10 22:32Hi there! My booking confirmation is : [番号] I want to know, do you provide luggage delivery service to transfer my luggage from you hotel to Hakone? Please reply ASAP Thanks and regards. Sheela Lakhan…
2026-07-11 11:10Good morning! Thanks for the reply... Let me be more clear. From Hiroshima we would be traveling by train to reach Hkone. I want to know, do you provide luggage ( 2 big bags) transport service at your…
2026-07-11 16:56Thank you sooo much...I am totally relieved 😊 Yes , Our hotel Umoto Fujia at Hakone is ready to receive our luggage before check-in. This was their reply:…
2026-07-11 20:24Thanks for the quickest response. We may not require to send our luggage before check-in because we will be coming from Kyoto and has direct train connection, no need to change train. But to reach Hak…

予約内容の変更・延泊(16件)

2026-01-19 21:42記念日になぎホテルを選びました。きれいで静かな禁煙ルームでお願いします。
2026-01-26 22:17お世話になります。誤ってチェックイン時間を見ずに予約してしまいました。チェックインが22時になる場合、宿泊は難しいでしょうか。難しい場合は大変恐れ入りますが予約をキャンセルさせてくださいませ。お手数おかけしますがご連絡のほどよろしくお願い致します。
2026-02-08 17:44お世話になっております。こちらご対応いただきありがとうございます。ベッドの旨、承知しました。一点、ご相談です。 2部屋で予約していますが、【大人2名+子ども2名】の1部屋のみ、4月24日(金)チェックイン、4月26日(日)チェックアウトの2連泊に変更することはできませんでしょうか？恐れ入りますがご確認お願い致します。
2026-02-17 17:31延住订单 |房间号:
2026-02-26 09:01Request to stay in a lower floor if possible. Non-smoking room please.
2026-03-05 10:23予約時にエレベーターから遠い部屋、清潔な部屋というのは選択肢があったため選択しましたがそのことでしょうか。できれば上記2つでお願いできると幸いです。また、もう予約自体はできているという認識でよろしいでしょうか。お手数おかけいたしますがご確認よろしくお願いいたします。
2026-03-06 15:04Would you please arrange same floor for 2 rooms? And we will arrive around 16:00-17:00. Thank you
2026-03-18 06:00Hello, please we would like a quiet room for our family as we are travelling to Japan for the first time from France! Thanks a lot
2026-04-07 13:52Hi, please kindly arrange higher floor if possible, thanks!
2026-04-12 03:28We have one elderly person with us. If there is an option, please allow us to have the room that does not have to many step to the entrance or near an elevator if there is one. Thank you very much!
2026-04-18 18:25Guests need adjacent rooms
2026-06-09 21:02Yes check-in before 9pm is fine. My partner Yumeka Hirayama will arrive before me and check-in for both of us. Is that OK? Please could you arrange for the beds to be a double instead of two single be…
2026-06-10 12:24High floor,Near elevator;Could I please get a room on a high floor with an nice view Thank you!
2026-06-27 12:15Quiet room preferred,Away from elevator,Smoke-free treatment required;Hi, could you please help us arrange a non-smoking room on the top floor please, as we are sensitive to noise and light sleepers?…
2026-06-30 23:01Hi, please help arrange a room on the top floor that is quiet, as we tend to be light sleepers. We also see that an extra bed can be provided, and we would need that set up. Looking forward to being w…
2026-07-07 22:28Hi, pls give us a quiet room on the top floor if possible. We saw that an extra bed is possible for this room and we would need that set up too. Thank you.

アメニティ・備品の質問と追加依頼(11件)

2026-01-17 15:43ソファベットのメイキングは自分でやるのでシーツなどはベット上に載せておいてください。寝る前までソファを使いたいので。3名泊です
2026-03-01 21:03お世話になります。 4人で宿泊しますので、小上がりの畳の場所に、２組の布団を敷きたいと考えています。ご用意できますでしょうか？その場合、布団代は無料でしょうか？よろしくお願いいたします。
2026-03-17 10:52Quiet room preferred,High floor,Smoke-free treatment required;Request for additional foam pillows
2026-04-14 14:30Hello, will our room have 3 beds? On Expedia (Booking site) said we can request a 3rd bed. We would like one if possible
2026-05-29 03:49Do you have blow driers available
2026-05-31 07:41Hi, I just reserved a room for Aug. 2-4. We are traveling by bike and I wantedto makesure we can bring our bicycles inside. We have cover bags for the bikes to keep everything clean. Kind regards, Han…
2026-06-28 01:054名で宿泊予定なので、布団を2組お願いします。
2026-06-29 11:57pls provide beddings , bedsheets for the sofa bed. thank you !🙏
2026-07-07 07:11Hello. We are booked to stay with you on the 8th July for 2 nights. I am traveling with my 3 adult children. Is it possible to get 4 beds made? If not my girls can share but if I could get a bed made…
2026-07-17 00:17Hello, Could you please tell me what type of breakfast you serve (Japanese, Western, or both)? Also, what kind of coffee is included? How much would it cost to add breakfast for two adults to our rese…
2026-07-20 14:46布団を3組お願いします。

料金・支払い・返金・キャンセル(11件)

2025-12-26 14:18キャンセル済みの為、宿泊はいたしません。宜しくお願い致します。
2026-02-19 22:25こちら、21:15にお電話させていただき、チェックインの操作、追ってメールにてご案内いただける旨をお伝えいただいたのですが、いま22:25です。いまだにメールが到着しておらず、今晩とまれるか不安なので、キャンセルお願いします！！！
2026-02-19 23:01すみません。メールを隅々まで確認していたのですが、御社ご対応期限の22時過ぎても確認ができず、大変申し訳ないのですが、確実に宿泊できるか分からなかったので、キャンセルねがいます。すみません！
2026-02-23 19:43こちら間違ってキャンセルをしてしまいました。
2026-02-27 21:55お世話になっております。予約の変更ありがとうございます。アプリ上だと1泊分と表記されてしまうようなので、大変お手数ですが予約日程や金額が確認できる内容を念のためメールでいただいてよいでしょうか。アドレス:----@--------.--- 恐れ入りますがよろしくお願い致します。林拓郎
2026-05-06 20:15Bonjour pouvez vous m indiquer le montant total des taxes et avez vous une consigne a bagages merci
2026-05-12 13:14Hello. Since I arrive at the airport around 10:00 AM, I expect to arrive at the hotel around 12:00 PM. Also, I have a question and would appreciate your answer. The accommodation tax is payable on-sit…
2026-06-08 20:35チェックアウトの際に、私のメールアドレス宛てに請求書を送ってください。よろしくお願いします。
2026-06-22 17:49チェックアウトの際に、私のメールアドレス宛てに請求書を送ってください。よろしくお願いします。ゲストの会社名は「株式会社エステートセンター」です。
2026-06-30 07:33hello I have just received a WhatsApp message asking me to pay for the reservation outside of booking following this link [link removed] is it a legit request? thank you
2026-07-12 23:58チェックアウトの際に、私のメールアドレス宛てに請求書を送ってください。よろしくお願いします。ゲストの会社名は「Present to Succeed Ltd」です。所属する会社の付加価値税（VAT）番号は「BG[番号]」です。

アーリーチェックイン・レイトチェックアウト希望(8件)

2026-04-08 08:18Hi, we will arrive before around check in time. Please arrange higher floor if possible, thanks!
2026-05-19 21:26Yes! We will arrive before 9 pm. It will probably be in the afternoon but what is your earliest check-in
2026-06-01 16:59We will be travelling on the train from Tokyo, and our ETA NAGIHiroshima will be 11am. Hope this is ok. Can we have an early check-in please? Peter
2026-06-05 01:05We will arrive early, around 12:30, so before actual check-in time. If possible we would like to leave our luggage. We can also pay the tax. BR Fredrik
2026-06-17 12:16Hello, we will be in Hiroshima at 13.30. Can we come earlier to the hotel and check in? Or if not maybe we can at least leave our luggage? Thank you in advance, Aleksandra Stojek
2026-06-17 12:31Hello, we will be there around 14.00. Is early check in possible? Thanks for an info in advance, Aleksandra
2026-06-17 20:58Thank you for the update. We plan to arrive at the hotel around 1:00 PM. We understand this is ahead of the standard check-in time, but please let us know if an early check-in might be possible.
2026-07-17 06:03ホテルご担当者様お世話になっております。チェックイン時間が15時からであることは承知しておりますが、大変恐縮ながら、当日、通常より少し早めにお部屋へご案内いただくことは可能でしょうか。私たちはデンマークから参ります。今回が初めての日本旅行で、広島には一泊のみ滞在する予定です。広島の歴史を深く学び、大切に受け止めたいと考えており、限られた時間の中で平和記念公園や資料館などを訪れたいと思っており…

館内ルール(喫煙・騒音・ペット)(7件)

2026-01-18 23:14Away from elevator,Smoke-free treatment required
2026-03-21 02:14Near elevator,No corner room,Smoke-free treatment required
2026-04-06 20:42Smoke-free treatment required
2026-04-06 21:02High floor,Smoke-free treatment required
2026-04-29 13:52No corner room,Smoke-free treatment required
2026-05-02 23:03Smoke-free treatment required
2026-06-30 16:43Smoke-free treatment required

チェックイン方法・手順(4件)

2026-02-24 23:04こんにちは、26日に予約していますが詳細などはいつ送られるのでしょうか？なかなか送付されないので気になり念のためのご連絡となります。
2026-02-26 17:56カードキーを持ったまま外出して、15時までにホテルに戻ってきて、自分の部屋にカードキーをかざして入って問題ないということでしょうか？
2026-03-21 20:13Hello i have a booking under Evan Deniz confirmation number [番号] We will be arriving at Hiroshima station in about an hour we will definitely be there before 10 . Is it manual check in or will there b…
2026-07-07 09:41Bonjour! Comment fait on pour accéder au Airbnb ?

駐車場(4件)

2026-01-16 00:48お世話になります。駐車場はありますか？家族大人5人での宿泊ですのでソファーベッド用の布団一式をお願い致します。
2026-01-30 22:31Hello all, I will need a parking for a car for the whole stay. Thank you.
2026-02-17 21:30駐車場を使いたいので情報提供をお願いします
2026-07-11 13:22こんにちは。貴ホテルを予約しております。レンタカーを利用するため、駐車場についてお伺いします。提携駐車場はありますか。もしなければ、1日定額で入出庫が可能な駐車場があれば教えていただけますと幸いです。よろしくお願いいたします。

判別不能(3件)

2026-03-23 12:00GAO/YING
2026-07-07 23:52No corner room
2026-07-10 03:08.

苦情・クレーム(3件)

2026-02-23 19:44お手数ですがもとの状態に戻していただけませんでしょうか？
2026-04-09 15:23I'm sorry for the inconveniences
2026-06-08 12:04Yes, we are unhappy that we don’t have a duvet cover for our son he was freezing in just a dirty blanket and the bathroom sensor goes on every second so if anyone goes th the bathroom they wake the ki…

周辺情報・観光・飲食店(2件)

2026-03-13 22:53Hi there, We are wondering if you can help us book tickets for the Carp baseball game on April 9th. All the advance tickets are sold out. Would we be able to purchase tickets at the stadium just befor…
2026-03-13 23:25Understood. but can you give us a sense of whether the tickets sell out? what are our chances of buying tickets at the stadium just before the game?

チェックアウト方法・時刻(1件)

2026-06-08 11:13Hi, is it possible to check out today please

忘れ物(1件)

2026-06-26 00:28Hello, we checked out June 15th and left a stuffed Pikachu there. Wanted to check to see if you were able to find it in our room after we left?

道案内・アクセス・住所(1件)

2026-02-26 09:58住所も教えていただきたいです

鍵・暗証番号・入室できない(1件)

2026-05-18 19:35boa tarde! Acho que iremos voltar para o hotel hoje depois das 21 horas. Com a chave do quarto conseguimos entrar no hotel?

宿泊人数・宿泊者情報の提出 55件 … 氏名・パスポート番号などの個人情報が本文に含まれるため、このカテゴリの原文はこのページに掲載していません。原文が必要な場合は社内CSV(質問リスト_直近6ヶ月.csv)を参照してください。
質問ではないため原文を省いたもの: お礼・雑談 36件 / 状況報告・完了連絡 6件

データソース: Beds24 メッセージ履歴(ゲスト発言のみ / 2025-12-20〜2026-07-23 / 40,294件 / 146物件)
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生成日: 2026-08-19
精度の注意: 人が正解を付けた400件との照合で正解率は84.0%です。個々の1件は間違って分類されていることがあります。個別のクレーム対応の根拠にはせず、「どこに何がどれだけ多いか」という傾向を読むための資料としてお使いください。