R041)Pigeblanc Dotonbori

総メッセージ 714件・期間 2025-12-20 〜 2026-07-23 ・ ✋率 22.0% ・緊急度high 75件

このページの読み方。 この物件に届いたゲスト発言を、AIが25種類の質問カテゴリにひとつ選んで振り分けた結果です。下の「実際に届いた質問」を開くと、どんな言い回しで何を聞かれているかがそのまま読めます。なお、氏名やパスポート番号などの個人情報は伏せた状態で表示しています。

質問カテゴリ内訳

質問ではない「お礼・雑談 111件 / 状況報告・完了連絡 99件」は除いてあり、割合は実質的な質問 504件を母数にしています。左端の記号は自動化区分です。

○宿泊人数・宿泊者情報の提出

119件 (23.6%)

△その他

68件 (13.5%)

✋苦情・クレーム

52件 (10.3%)

✋水回りトラブル(お湯・シャワー・トイレ・断水)

35件 (6.9%)

✋料金・支払い・返金・キャンセル

27件 (5.4%)

✋判別不能

26件 (5.2%)

◎チェックイン方法・手順

25件 (5.0%)

◎到着時刻の連絡・確認

20件 (4.0%)

○設備の使い方・動かない(家電・空調)

20件 (4.0%)

◎道案内・アクセス・住所

15件 (3.0%)

◎アメニティ・備品の質問と追加依頼

14件 (2.8%)

✋予約内容の変更・延泊

14件 (2.8%)

○鍵・暗証番号・入室できない

14件 (2.8%)

○Wi-Fi・ネット接続

13件 (2.6%)

△アーリーチェックイン・レイトチェックアウト希望

13件 (2.6%)

◎チェックアウト方法・時刻

8件 (1.6%)

◎清掃・ゴミ出し

6件 (1.2%)

△画像のみ

5件 (1.0%)

◎周辺情報・観光・飲食店

3件 (0.6%)

✋忘れ物

3件 (0.6%)

◎荷物預かり・宅配

3件 (0.6%)

◎館内ルール(喫煙・騒音・ペット)

1件 (0.2%)

◎ 自動返信できる ○ 定型対応でいける △ 判断が必要 ✋ 人が対応すべき

月別メッセージ数

この物件に届いたゲスト発言の月ごとの総数です。最初と最後の月は月の途中までのデータなので、件数が少なく見えます。

月	2025-12	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	合計
メッセージ件数	37	91	37	95	120	153	109	72	714

実際に届いた質問(全文)

カテゴリ名をクリックすると、実際に届いた発言が読めます。本文は先頭200文字までを表示し、メールアドレス・電話番号・長い数字列は伏せてあります。

その他(68件)

2025-12-26 20:43PLS reply asap thanks
2025-12-30 11:29Goto님! 한국어로 써도 일본어로 번역 되시나요~?
2026-01-05 13:05이거 말씀하시는게 맞을까요?
2026-01-06 17:4115歳です
2026-01-08 17:04[番号]
2026-01-20 17:17早い返事お願いします
2026-01-20 17:19重複予約になったんですか
2026-01-20 17:23와주실수 있을까요?
2026-01-31 06:22[メール]
2026-01-31 08:34Can you resend the email?
2026-01-31 08:42How about i leave 10k cask in the kitchen?
2026-02-14 21:002/22入住
2026-02-17 11:15沒解決方案？
2026-03-06 11:14[電話番号] WhatsApp
2026-03-18 00:41明天我們要去玩耍你自己上來整
2026-03-18 15:36你們會如何幫忙？
2026-03-22 09:51申し訳ございません、先ほど「チャットで写真を添付する」とお伝えしましたが、こちらの画面でも写真のアップロード機能が制限されており、お送りすることができませんでした。重ねてのお願いで恐縮ですが、メールアドレスを以下のいずれかの方法で再度お教えいただけますでしょうか。アットマークを全角の「＠」にするドットの間にスペースを入れる（例：example ＠ gmail . com のように）お手数…
2026-03-27 00:17더 필요하신 정보 있나요!?!????
2026-03-27 06:36Reservation number ①[番号]
2026-04-03 17:37Kindly check all the details. Thank you! Can I get your number in case we have questions once we get there in front of the hotel?
2026-04-17 19:50Do u have viber
2026-04-22 20:50Is this the building
2026-04-22 20:54Do you have whatsapp?
2026-04-22 20:57Can you send us the photo of the building?
2026-04-23 20:50Do you have viber or telegram where i can send?
2026-04-24 01:12Bạn gửi qua boôking nên đã bị xoá liên kết, bạn gửi lại email bạn để mình gửi sang nhé
2026-04-24 01:14Hoặc mình gửi qua đây
2026-04-26 20:04There’s a bell alarm in our building.
2026-04-26 20:16There’s a police investigating here in the building.
2026-04-28 09:04My email here is wrong, not i wasnt able to receive the instructions. Can we kindly resend ot to this email [メール]
2026-05-02 15:40What floor is the apartment?
2026-05-03 20:22(K.K.) Inaka Soba Building
2026-05-04 15:58The room is small
2026-05-08 08:43언제 연락을 주실 계획인가요?
2026-05-08 11:18こんにちは！宿泊予約がうまくいっているかどうか、また追加で必要な点がないかお伺いしたいです！
2026-05-08 19:18연락주세요
2026-05-10 02:43有聯繫號碼嗎？
2026-05-12 05:59請問是這個嗎？
2026-05-12 15:56也是可以的但是有貴重物品
2026-05-14 15:32출동은 숙소 바로 옆에 있는 파출소에서 하신것으로 알고 있어요
2026-05-17 10:39답변좀주세요
2026-06-05 11:54RE: Pigeblanc Dotonbori에서 온 새로운 메시지! -----Original Message----- From: "Pigeblanc Dotonbori (Booking.com 등록 숙소)"<[メール]> To: ; Cc: Sent: 2026-06-05 (금) 11:35:59 (GMT+09:00) Subject: Pigeblanc Dotonbori에…
2026-06-05 11:56RE: Pigeblanc Dotonbori에서 온 새로운 메시지! -----Original Message----- From: "Pigeblanc Dotonbori (Booking.com 등록 숙소)"<[メール]> To: ; Cc: Sent: 2026-06-05 (금) 11:35:59 (GMT+09:00) Subject: Pigeblanc Dotonbori에…
2026-06-05 11:59RE: Pigeblanc Dotonbori에서 온 새로운 메시지! -----Original Message----- From: "Pigeblanc Dotonbori (Booking.com 등록 숙소)"<[メール]> To: ; Cc: Sent: 2026-06-05 (금) 11:35:59 (GMT+09:00) Subject: Pigeblanc Dotonbori에…
2026-06-12 16:09Buenos dias
2026-06-12 21:04找到了
2026-06-13 17:51Qué diferencia hay entre el apartamento con ducha y el apartamento con 1 habitación
2026-06-13 19:48Cuál tiene mejor distribución?
2026-06-19 22:00Kindly confirm
2026-06-21 07:14I don't have access to the drive
2026-06-24 06:43You can give me number of room or seme detaiilst?
2026-06-24 06:43Do you know that ok?
2026-06-24 19:20En la descripción no pone nada de escaleras pone que hay ascensor
2026-06-24 22:09Is ok?
2026-06-28 11:35What is the other room like
2026-06-28 12:15No se ve el mail me lo puedes enviar correcto
2026-07-07 07:53front(@)inbound(-)hd(.)jp (To prevent security masking, parentheses have been added to some parts of the text below. The actual email does not contain parentheses.) Please include "Reservation Number:…
2026-07-11 17:31Hello, we found one room
2026-07-11 17:31Where is the other??
2026-07-11 17:42There is no red sofa
2026-07-11 17:42The girl said that the one we booked is on the 7floor
2026-07-11 17:43Give me the code for it
2026-07-11 17:47We don’t have time to waste
2026-07-11 18:06They are aware of the situation
2026-07-11 18:06I contacted the police next door at 大阪府南警察署道頓堀交番
2026-07-11 18:09Tried to call you but your number doesn’t work, they took the hotel name and address and they asked me to try to solve with you and go back there to tell them
2026-07-11 18:34Where do you want me to send you screenshots?
2026-07-20 20:49This is my mail

苦情・クレーム(52件)

2025-12-30 11:32혹여라도 잠을 깨운다면, 오늘 하루는 편하지 않습니다....
2026-01-20 17:13予約した内容を見せてくれと言ったのに見せてくれません
2026-01-20 17:23와서 직접 확인해주시면 안되나요
2026-03-07 07:58And the red arm Chair?? The apartment is definitely lacking compared to what I thought I was renting …
2026-03-07 10:33What happened? Because my friend she arrived today too and she’s complaining. It’s not like the fotos of the apartment. That little thing on the floor does not equal a sofa bed
2026-03-07 11:08Because your response here also says it’s a sofa bed. That is not that thing on the floor :( Reply to: ★ お問い合わせありがとうございます。道頓堀へは徒歩約3分となっております。またベッドはダ...
2026-03-07 11:09Yea I’m 194cm I was expecting to be in a real sofa bed.. like the image - it looked comfortable .
2026-03-07 11:15Okay yea I just wish I knew this was swapped out before I decided to stay here - there was other options too..
2026-03-07 11:15But I’m just gonna be done stating the obvious. Definitely need to update the Airbnb listing with factual images. Thanks .
2026-03-17 19:57沒有的你們沒有給我處理問題
2026-03-17 20:08這個體驗感極差
2026-04-23 20:55Hi! Just wanted to let you know that earlier this morning, there was ongoing construction near our room and it was quite noisy. Hoping this can be noted for future guests. Thank you!
2026-04-23 23:40Would it be possible to please relocate us first? Before the technician comes. Please note that we have a baby.
2026-04-24 10:17There is someone trying to get inside of our unit. Please wait for my message first. All our stuff are in the room
2026-05-02 06:20이상한사람이 문앞에서 문을 열려고 하고 있어요
2026-05-02 06:23これは緊急事態です。酔っ払った人がドアの前でパスワードを何度も入力しようとし、ドアを強く叩いています。とても怖くて危険を感じています。すぐに助けてください。場所は[あなたの住所]です。
2026-05-02 07:43不審な人物がドアを叩き、大声で叫び、暗証番号を何度も入力しようとしました。そのため非常に怖くなり、警察に通報してその人物に立ち去ってもらいました。そして私たちは安全な別の宿泊先へ移ることを決めました。この件は大きな問題だと思います。安全だと感じられず、1日もまともに利用することができませんでした。大変恐縮ですが、返金をお願い申し上げます。これ以上その宿泊施設を利用することはできません。ご迷惑…
2026-05-02 07:43An unknown person repeatedly knocked on the door, shouted, and attempted to enter the passcode multiple times. We were very frightened, so we called the police to have the person removed, and we decid…
2026-05-02 07:50네 이해해주셔서 매우 감사합니다. 복도나 엘레베이터의 Cctv 도 검토해 주시면 좋을것 같아요. 답변기다릴게요. 감사합니다.
2026-05-02 15:25우리가 무서웠던 것은 그 이상하고 술취한 남성이 살짝 문을 열었느을때 강제로 문을 열려고 했고 다행히 그 문을 다시 닫았습니다. 문을 닫기까지 그 사람과 저희 남편이 힘싸움을 했어요. 그 이상한 사람은 비밀번호를 계속 시도했고, 소리지르는걸 반복했어요. 너무 최악의 상황이였기에 경찰에 신고할 수 밖에 없었습니다. 그 이상한 사람은 악의적으로 문을 열고 들어…
2026-05-05 14:40숙소 옆 파출소에 가보셨나요? 거기는 항상 열려있는 것으로 봤습니다. 조사가 신속히 이뤄져야 사실확인이 수월해질 것으로 생각됩니다. 또한 환불을 요청드렸는데 여기에 대해서도 시간이 너무 오래걸리는듯 합니다. 저희는 그때를 생각하면 정신적인 피해가 크기때문에 최대한 빠르게 이 사건을 마무리하고 일상에 집중하고 싶습니다
2026-05-12 19:54我回到房間已經有人進來過了
2026-05-14 15:33CCTV 는 확인하지 않으셨나요?
2026-05-17 11:07환불을 해주지 않는 이유와 응답하지 않는 이유가 있나요? 환불정책에는 분명하게 명시되어 있습니다. 숙소 이용도 못하고 안전에 심각한 문제가 있었습니다. 분명히 숙소 복도에는 cctv가 있고, 경찰 출동했으니 이력도 있습니다. 현재 이 문제의 해결이 지연되고 있어서 저는 한국의 소비자 피해구재 기관과 에어비앤비 중재를 통한 분쟁을 대비하고 있는데, 분쟁까지…
2026-05-17 14:47네 가능한 빠르게 확인해주세요. 이 사건에서 정말 빨리 마무리짓고 그때의 기억은 떠올리지 않고 일상에서 정신적인 회복이 필요합니다. 그러니 빠른 처리 부탁드려요. 부탁드립니다. 감사합니다
2026-05-19 23:36보안에 문제가 없었다는 호스트의 주장은 근거가 없습니다. 잠긴 문 하나를 두고 벌어진 일입니다. 호스트가 주장하는 "시설의 부적절한 시설로 인한 피해가 없었다"가 맞는 이야기가 맞다면 경찰이 왜 출동했을까요? 문 앞까지 복도가 있어요. 그 복도를 누구나 쉽게 들어올 수 있는것이 바로 안전의 문제가 있다는 얘기이며, 경찰을 부를 수 밖에 없었다는 겁니다. 그…
2026-05-19 23:41어떤 주장이더라도 책임을 정말 느끼시는지, 진정성이 있으신지, 어떻게 대응해서 이 부분을 잘 마무리해주실지를 바라는것이지 그렇게 주장하시는 것은 저희로선 이해하기 힘든 부분입니다. 극단적으로 이렇게 나오시는것은 안타깝습니다. 네, 참 잘 알겠습니다
2026-05-19 23:43이 문제는 이 메세지로 끝낼 문제가 아니며, 저희가 가진 모든 자료를 근거로 한국의 에어비엔비, 피해자 구재 등 기관을 통해 항의하고 보상방안을 모색할 것임을 알려드립니다.
2026-05-20 00:19입장차이를 좁히지 못하는것에 동의하며, 앞으로는 에어비앤비 고객지원을 통해 대응하겠습니다. 고생하신것에 대해 감사하고, 수고 많으셨습니다. 감정적인 대응이 아닌 불분명하고 납득되지 않은 결과인 만큼 해결책을 모색하는 것이니 앞으로의 일은 양해 바랍니다.
2026-06-24 21:44この件についてはお詫び申し上げます。
2026-06-27 09:51Buenos días Quería comentarte que estoy un poco disgustada con el tema del termo del agua caliente creo que debería avisarse antes de hacer la reserva, yo personalmente con limitación del agua calient…
2026-06-30 10:24El tema del futón como nos vamos mañana y no nos habéis dado ninguna solución se lo reportaré a booking. Gracias
2026-06-30 10:55Más lo siento yo, pero por lo que vi en los comentarios no es la primera persona que se queja y ya se podía haber solucionado. Seguiré de cerca el caso para que no le vuelva a pasar a nadie ha sido un…
2026-07-01 00:15Seguiré cumpliendo todos los pasos como hasta ahora a pesar de que vosotros no habéis cumplido, porque sinceramente con las disculpas no se compensa el malestar causado.
2026-07-02 11:22And also, please make sure that the rooms are exactly as the pictures, the furnitures and so. Japan is known for its excellence in services and we don’t expect less from you. Thank you so much.
2026-07-11 17:42This is not what we booked
2026-07-11 18:11The other room we booked had a living room with a red sofa, very beautiful and with table. The room on 6th floor doesn’t have anything in the living room sofa part. Give us the right room with the rig…
2026-07-11 18:35Let me know how you solving this asap.
2026-07-11 18:55We reported to booking as well now. Just give us the right room we paid for, matching the pictures and everything will be solved.
2026-07-11 19:06We said we wanted to keep the same rooms as we booked and I even mentioned that the furniture needed to be the same, we wanted what we chose and paid for. Which is not one of the rooms you gave.
2026-07-11 19:07Forwarding the messages I sent you that day.. Hello. That’s really bad news. But no, we do not want any change, we booked two rooms at the location we needed and we will keep the rooms with or without…
2026-07-11 19:20You gave an alternative room without our consent, way less good than the other. If you can’t give us the right room that we paid for, I’ll wait for booking to take care of this
2026-07-12 11:34It’s not that you gave another room, you gave one with ZERO furniture in the living room, we can’t even gather in family as we rented the original room for.
2026-07-12 15:23No answer yeah.. you are the worse hosts( hosting administrators) we have ever needed to deal with around the world.
2026-07-12 15:34You create a problem by giving the wrong room without our consent and ZERO living room furniture that it was the reason we rented the room for. And don’t even try to fix the problem. Shame on you.
2026-07-16 20:47I can’t believe you are offering 30 USD for giving us the totally wrong and different room from the one we booked. We booked that room with the sofa so we could sleep comfortably and gather as family…
2026-07-17 22:13No, 10,000 yen is 61,57 usd. Not enough for all the trouble, no access for the second apartment we paid for, as you gave us access at first just for one room while we booked 2, wrong room, stress, lot…
2026-07-17 22:15It was paid 218usd for the apartment we booked for 2 people that we didn’t have and had even less than the other room that we booked for one person. Nobody ever seen suck unprofessional and inconsider…
2026-07-18 10:35修繕未完了のお部屋に宿泊することは難しく、かといって別の施設についても詳細が分からないため、指定された施設への移動も検討いたしかねます。
2026-07-20 12:07오사카 숙소 숙소를 옮긴가겠다 물 세는곳은 잠을 잘수가 없다 옮긴 숙소는 도톤보리와 거리가 얼마나 될까요 ?
2026-07-20 12:08오사카 숙소 숙소를 옮기겠다 물 세는곳은 잠을 잘수가 없다 옮긴 숙소는 도톤보리와 거리가 얼마나 될까요 ?
2026-07-23 08:22Durante mi estancia estuve en contacto con vosotros porque el futón estaba roto y sucio, os envié las fotos, tuvimos que dormir las 3 personas en la misma cama. El importe de 8,700 euros de compensaci…

水回りトラブル(お湯・シャワー・トイレ・断水)(35件)

2025-12-21 00:26휴지의 높이보다 낮습니다.
2026-01-05 05:07호스트님 온수는 너무 약해서 찬물이 나옵니다 조정 가능할까요?
2026-01-05 12:48제일 급한건 뜨거운 물이 너무 안나옵니다
2026-01-05 12:48이틀째 계속 미즈근한물로 샤워하고 있습니다
2026-01-05 13:28처음 입실하였을때부터 뜨거운물은 안나왔습니다
2026-02-17 11:04開熱水，水溫低到根本沒法洗澡
2026-02-17 11:05只開熱水那邊，水壓超低，一開一點點冷水就已經感覺不到有熱水，就算只開熱水，那水溫連暖水也算不上
2026-02-17 11:09我前面根本沒開過熱水
2026-02-17 11:09剛想洗澡才打開
2026-02-17 11:18這個天氣我不可能用冷水洗澡吧
2026-02-17 11:21我已經說了，我沒用過熱水，第一次用已經沒有熱水出現過，那根本連暖水也算不上
2026-02-17 11:23我已經說了，第一次開已經沒熱水
2026-02-17 11:39發相片給你能看到沒熱水問題嗎
2026-02-17 11:49根本沒熱水😑
2026-03-17 10:14沖涼的熱水不夠熱
2026-03-17 19:37熱水爐沒有熱水
2026-03-17 19:58沒有熱水的
2026-03-17 19:58這麼冷的天氣，你們沖涼的水都是凍的
2026-03-17 20:02已經檢查了，真的沒有熱水
2026-03-17 20:07已經確定了沒有熱水的，你們怎麼幫我
2026-03-18 15:34沒有熱水，無法沖涼
2026-04-18 23:18혹시 따듯한물 잘 안나오나요??
2026-04-23 19:49Hello! Good evening. There’s some leak here in the ceiling.
2026-04-23 20:50What’s our solution to this leak problem? Is there any other floor where we can transfer. We have a baby with us :(
2026-04-23 23:07Just an update. The leak is getting stronger and quite alarming.
2026-05-12 01:29浴室的熱水開關無法正常使用
2026-05-12 01:44只能洗冷水了
2026-05-12 05:53是熱水的開關壞了
2026-05-12 05:53出水的開關
2026-05-12 06:08但是有熱水的
2026-05-12 06:52有熱水的，但是這個開關壞了無法正常出水
2026-06-03 07:59thank you. by the way, there’s is a small leak on the ceiling and it drops beside the tv. but it’s no problem and the rain has stopped. we will just clean it up.
2026-06-27 10:13No es posible reducir el caudal ya que no podría aclararme el pelo sin presión. No me refiero a la ropa de cama me refiero al futón pero le mandaré fotos.
2026-06-28 13:58For now please move us to the room without the leakage. We don’t want to risk staying in a room with leaks
2026-07-02 05:58Also just realised this room is also leaking

料金・支払い・返金・キャンセル(27件)

2026-01-05 21:27안녕하세요 예약 취소 부탁드려요
2026-01-31 11:10All good, paid online :)
2026-01-31 13:53Hello, I confirm the payment went through :) Thank you so much
2026-01-31 13:54But i did got money taken out of my account
2026-02-01 15:58Hello, i left the hotel at 11, but i am pretty i paid for an extra via the link you sent me...
2026-03-15 13:16Hi, Can you tell me roughly how much is the cleaning fee. Is there any other charges to be paid upon check out. Thank you
2026-03-18 19:18或者退錢我搬酒店住
2026-03-21 20:4627日から2泊で予約しております齊藤です。宿泊を大変楽しみにしております。本日は、清掃料金および総額についてご相談があり、ご連絡いたしました。予約確定時に25,946円（宿泊代＋税）と認識しておりましたが、完了後に「清掃料8,700円」が加算され、合計37,241円になっていることに気づきました。学生である私にとって、この約9,000円の差額は非常に大きく、予算を大幅に超過しており、現状では…
2026-03-22 09:01SAYAKA様早々にご丁寧なご返信をいただき、誠にありがとうございます。「学生割引として3,000円お値引き」というご提案、大変嬉しく、ぜひそちらでお願いしたく存じます！一点だけ、私の先ほどの説明に誤りがあり、合計金額に相違が出てしまった可能性がございます。実は、昨日予約を確定した時点で、Booking.comの自動割引が適用されており、私のクレジットカードからは既に「34,906円」が決…
2026-03-22 09:49ご返信ありがとうございます。指定いただいたメールアドレスですが、Booking.comのシステム制限により「link removed」と表示されてしまい、宛先を確認することができませんでした。そのため、こちらのお支払い金額「34,906円」が確認できるスクリーンショットを、このチャット画面に直接添付させていただきます。お手数ですが、こちらでご確認いただけますでしょうか。予約番号：[番号]…
2026-03-22 11:56アドレスをお送りいただきありがとうございました！先ほど、ご指定のアドレス宛に「34,906円」の決済額がわかるスクリーンショットを送信いたしました。件名には予約番号「[番号]」を記載しております。お手数をおかけいたしますが、メールをご確認いただき、金額の修正お手続きをいただけますと幸いです。よろしく。齊藤
2026-03-24 22:09Hello, I'm a customer of [番号]. I made a reservation for the accommodation today, but I didn't see the refund policy closely, so I'm writing a message to request a full cancellation, not a partial canc…
2026-03-26 14:59キャンセルポリシー上は難しいことは承知しておりますが、アゴダのカスタマーセンターからは、供給者様の承認があれば100％返金が可能であると案内を受けました。そのため、繰り返しご連絡を差し上げております。もしキャンセルが不可であれば、やむを得ず宿泊させていただきますが、私は宿泊施設のコンディションを自身のブログやインスタグラムに掲載することが多くございます。また、アゴダの口コミについても、他の方の内…
2026-03-31 12:58Hello, I have canceled this booking. Will I be charged? Is there anything else I need to do?
2026-04-10 13:10本当に申し訳ありませんが、いただいた内容は無料キャンセルが難しいということでしょうか？
2026-04-10 13:10こんにちは。 6月6日から6月9日までホテルを予約しておりました予約者でございます。当初、日程を誤って予約してしまい、日程変更のご対応をお願いしておりました。その際、変更は不可とのことで、ホテル様より無料キャンセル後に再予約を行ってほしいとのご案内をいただき、現在キャンセルのご対応をお待ちしている状況でございます。しかしながら、その後ご連絡をいただけておらず、アゴダへ問い合わせをいたしました…
2026-04-10 17:23[番号] ご指摘の宿泊先は新しい日程で再度手配いたしましたご協力いただきありがとうございます。6月6日から6月9日までのご利用分は無料でキャンセルしていただけますようお願いいたします。やや難しかったと思いますが、うまく解決していただき本当にありがとうございます。
2026-05-02 07:43이상한 사람이 문을 두드렸고, 소리치고, 비밀번호를 누르는 시도를 반복했습니다. 그래서 무서워서 경찰에 신고해서 그 이상한 사람을 내쫒고, 저희는 다른 안전한 숙소로 옮기는 것을 결정했어요. 이건 문제가 있다고 생각합니다. 안전함을 못느껴서 하루도 제대로 이용하지 못했습니다. 정중히 부탁드립니다. 환불을 요청드립니다. 더이상 그 숙소는 이용할 수 없습니다.…
2026-06-24 06:43I alllready pay you
2026-06-24 20:32Hello! Sorry, I didn't get to stay with your hotel, can I get a refund?
2026-06-28 11:59No me aparece ningún correo me pone que el enlace fue eliminado. Lo mandé a [メール]
2026-07-17 12:56So you will refund total together 15,000 = 92usd ? It’s less than half but I think it’s more reasonable.
2026-07-18 10:35今回はキャンセルさせていただき、全額返金をお願いしたく存じます。
2026-07-18 14:53You processed already the refund? Send me a picture
2026-07-22 20:50He recibido un mail de booking indicando que me compensan con 8,700 JYP por los inconvenientes causados, pero me solicitan que les mandéis un escrito por parte del alojamiento para proceder a la compe…
2026-07-23 06:41Hola Esto es lo que me dicen desde booking Le informamos amablemente que los 8,700 JPY son el monto máximo de reembolso aprobado y autorizado por el establecimiento. Si está dispuesto a aceptar este m…
2026-07-23 15:17Me acaban de mandar este mail: Te escribimos con respecto a tu reserva en Pigeblanc Dotonbori. El alojamiento ha presentado una solicitud de reembolso de JPY 8700 y se está procesando ahora.

判別不能(26件)

2026-01-20 17:11答えをください。どうすればいいですか
2026-02-17 11:10亦沒有在多個地方使用
2026-02-17 11:30有
2026-03-17 21:01有沒有解決方法？
2026-03-18 00:22好請盡快
2026-03-18 12:35可以
2026-03-24 12:56Could you?
2026-04-17 19:49We cant see your property
2026-04-23 21:15Hello?
2026-04-25 22:16❤️
2026-04-26 20:08What happened?
2026-05-05 01:44Going to stairs not possible
2026-05-10 18:41Dear,
2026-05-11 16:14明白
2026-05-11 16:29明白
2026-05-11 17:13不是我們的
2026-05-11 17:14不要錯怪我們
2026-05-11 17:39🤝🤝
2026-05-12 06:08沒有LCD屏幕
2026-05-12 06:08主機有開機
2026-05-12 15:55不太方便吧
2026-05-12 15:56有貴重物品
2026-06-21 17:13??
2026-06-26 11:08One year boy
2026-07-11 17:42It’s not the same
2026-07-20 20:49Information about me

チェックイン方法・手順(25件)

2026-01-28 17:07How do i check in?
2026-02-16 20:42Also when i booked it said check in was at 3pm, is that not available anymore?
2026-03-15 02:33請問如何入住？
2026-03-16 18:49如何進去？
2026-04-07 10:07สวัสดีค่ะยังไม่ได้ได้รับข้อมูลการเข้าพักค่ะ
2026-04-09 17:21RE: Pigeblanc Dotonbori에서 온 새로운 메시지! こんにちは、明日4月10日～4月14日まで、宿泊施設を予約しました。前回の連絡を通じてパスポート及び個人情報に関する内容をお届けし、旅行日が近づいたら、宿泊施設のチェックイン方法や客室の入室方法など、詳細をご案内いただくことにしましたが、まだでしょうか？すぐに明日出発するのにまだ毎日受け取っていませんから！：D…
2026-04-26 20:30I you send the check in procedure
2026-04-27 21:17Hi how can i check in, where can i get my. Instructions
2026-04-28 00:20What do you mean by the check-in process?
2026-05-01 07:38I will wait for your email on how to check in. Thank you
2026-05-03 14:51Alap we would like to ask for check in instruction for tomorrow
2026-05-03 15:01Can you please send the check in instruction today. We are arriving tomorrow. We don't want problem going inside tomorrow. Thank you for understanding
2026-05-11 16:09是不是直接入住就可以了？
2026-05-13 07:48I have 2 rooms. Please send details for both rooms, ie. door code, location of the room. Thanks.
2026-05-18 13:47그럼 5시 이후에는 따로 체크인없이 들어와도되는걸까요??
2026-05-22 00:29到着しました。どうチェックインしたらいいですか？ iPhoneから送信
2026-05-25 12:05good day. i will be arriving on june 2 and checking in at around 8pm. pls advice instructions. thank you.
2026-05-31 16:38hi. we look forward to your directions on checking in by keypad. thank you.
2026-05-31 17:43ok thank you. waiting exact instruction on how to get in. we are arriving late
2026-06-01 09:06こんにちは、今週金曜日にチェックイン予定のキム・ククミンです。チェックイン時に別途チェックインが必要な場所があるのか、また部屋が鍵式なのかパスコード式なのかが気になり、ご連絡させていただきました！
2026-06-17 17:00혹시 도착하면 1,또는 2에 연락하라는게 어디에 연락하라는건가요??
2026-06-21 16:58Na porta de entrada do edifício tem que colocar uma senha, qual seria?
2026-06-24 23:17Tomorrow I ll be do the check in and come to sleep one night there
2026-06-25 11:37Hello! Is need to complete something for check in?
2026-06-26 11:30Hi there, the check-in is only at 17:00?

到着時刻の連絡・確認(20件)

2025-12-26 16:59We are now in shinkansen on our way there
2025-12-26 18:46Thanks. We are now in maibara station. We’re close
2025-12-30 19:35hi! I'm going to arrive in 5 minutes
2026-01-28 17:07I am 2minutes aways
2026-01-31 14:52I send you screenshot when i arrive in tokyo
2026-04-08 19:55Sounds good, just running late but I’ll let you know when I get in
2026-04-17 17:16Hello we are coming around 6:30pm onwards
2026-04-17 17:41traffic, maybe arriving 7-8pm
2026-04-17 19:39We already here outside the property
2026-04-22 01:18Thank you for sending the instructions. Got this! Our arrival at KIX airport tomorrow is around 18:40.
2026-04-24 02:38Around 11:00AM.
2026-04-25 20:59Tôi vừa hạ cánh xuống osaka, tôu đang về chỗ bạn
2026-04-29 17:08What time is acceptable?
2026-05-10 16:39Hello, ill checl in the evening tmrw
2026-05-11 16:09我在附近了
2026-06-21 16:13Ok, 17 horas estarei lá, obrigada!
2026-06-24 22:10In this case I will come tomorrow afternoon to make check in and sleep one night there
2026-06-26 14:32Hi. We’ll check in after 8pm on 29 June 2026 as our flight gets in late.
2026-06-28 14:10We are expected to arrive around 9pm
2026-07-22 21:31Thanks to inform. By the way my flight number is TK0086 and I will be room almost 21:00

設備の使い方・動かない(家電・空調)(20件)

2025-12-26 20:51Please fix this I need to call someone very important thanks
2026-01-05 05:07또한 다다미있는곳 난방기기는 작동이 되질 않습니다
2026-01-05 12:47네....추워요ㅠㅠ
2026-01-20 17:17寒いです。
2026-01-28 17:56It is pretty cold just the one...
2026-02-12 04:23Where the the tablet???
2026-02-17 11:03請問熱水需要開啟的嗎
2026-03-07 07:56Good morning.. curious what happened to the big red sofa bed that was in the fotos shown when I booked this Airbnb??
2026-03-17 21:01不能正常使用啊
2026-03-17 21:31昨日已經不能正常使用
2026-03-18 22:36洗衣房在哪裏？
2026-04-01 06:17I don't see a tablet
2026-04-26 20:16They’re investigating the fire alarm. The fire alarm keeps on ringing.
2026-05-02 15:34Is there an elevator?
2026-05-04 15:50Hello we have luggage today. Your elevator is not working. Very hard to go up to 5th floor. We have kids with us
2026-05-10 01:25Also, please check if the room we booked includes private toilet and shower inside the room?
2026-05-12 05:50熱水爐在哪裏？🧐
2026-05-12 06:01這個開關壞了
2026-06-12 21:02房間內沒有可以煮飯的地方？照片上有
2026-06-28 13:59Does it have a private bathroom

道案内・アクセス・住所(15件)

2026-01-05 13:11어디에있나요?
2026-01-20 17:02宿舎に到着したんですが他の人がいます宿舎の位置はここで合ってますか
2026-01-20 17:15ここの建物の7階で合っていますか？
2026-03-06 12:23Great. Is there any indicators how to find this place ? Was reading reviews. Some people said it was confusing.
2026-04-03 11:24Hello! May I know the best pin that I can give for transfers from Osaka Kansai Airport to Pigeblanc Hotel?
2026-04-17 17:17How to go to your place From osaka station
2026-04-20 16:25Our drop off will be in Holiday Inn Osaka Namba. What’s the best route for us to get to Pigeblanc Dotonbori? Is there any best landmark that you suggest for us to go to?
2026-04-22 20:02How do we get there?
2026-04-22 20:54We cannot find the building.
2026-04-25 21:30Tôi đang ở sân bay kix và đang không biết phương tiện có thể về chỗ bạn nhanh nhất, tư vấn giúp tôi đường đi từ sân bay về khách sạn của bạn
2026-05-03 20:19I would like To ask if you have pictured of the building or name of the building. For us to easily find the place. Thank you very much
2026-05-18 13:10엘리베이터를 타고 올라가야하나요?
2026-06-21 03:37Kindly send me the location on WhatsApp[電話番号]
2026-06-24 19:20Perdona veo una escalera hay que subir por ahí?
2026-07-11 17:21We are not finding the building

アメニティ・備品の質問と追加依頼(14件)

2025-12-21 00:11여분의 베게 쿠션이 너무 낮아 사용하기 어렵습니다. 내일 교체해 주시기 바랍니다.
2025-12-21 00:13가능하다면 덮는 이불도 추가 요청드립니다. 성인 3명이 사용하기엔 침구류가 부족합니다.
2025-12-25 19:24Is there a washing machine and detergent??
2025-12-25 19:27Is there a washing machine and detergent??
2026-01-19 12:26Hello , is there any chance that I can get baby crib during our stay !
2026-01-28 17:56Do you have another heater?
2026-03-15 07:21안녕하세요! 혹시 머무르는 기간동안 수건은 몇개 제공되나요??
2026-05-03 14:51Hello Can we ask for extra pillows and towel as we are staying longer. Thank you
2026-05-10 00:34Hi Pigeblanc, do you provide towels? Slippers? Toiletries? Sleeping gowns? And the room we book is it including private toilets inside the room?
2026-05-18 18:04자꾸 연락드려 죄송합니다 혹시 저희가 4일을 머무는데 수건이 필요하면 연락드리면 가져디 주시나요??아님 매일 청소를 해주시는 걸까요??
2026-05-18 21:45혹시 저희가 4일을 머무는데 수건이 필요하면 연락드리면 가져디 주시나요??아님 매일 청소를 해주시는 걸까요??
2026-05-23 18:48혹시 수건, 샴푸, 드라이기가 숙소에 비치되 있나요?
2026-06-13 18:20Pero las dimensiones son las mismas y las dos tienen futón?
2026-07-12 11:36Would be nicer if you if you could bring in 3 puffs and we are now 3

予約内容の変更・延泊(14件)

2026-01-20 07:19비행기 날짜를 착각했습니다ㅠ
2026-01-30 23:23Ok no worries... If i want to stay one more night is it possible?
2026-01-31 06:15Can i stay for one more night?
2026-03-12 15:26Or would we be able to extend a night?
2026-03-12 15:54こんにちは、滞在について電話をかけたのですが、明日の夜の延長や、せめて遅めのチェックアウトを買うことは可能でしょうか?
2026-03-18 15:34可以跟我轉房間嗎？
2026-03-20 13:00Re: You have a message from Pigeblanc Dotonbori Hi , wanted to know if everything ok for the room for Osaka tomorrow. Thank you Sent from my iPhone
2026-04-08 16:06こんにちは。先ほどアゴダで6月6日（土）から6月9日まで予約した者です。私が日本旅行が初めてで、誤って予約日を間違えてしまいました。大変申し訳ございませんが、予約日を6月5日から6月8日までに変更していただくことは可能でしょうか。本当に申し訳ございません。
2026-04-23 23:46We won’t be around the whole day tomorrow as well. Kindly relocate us asap. ☹️
2026-06-02 22:23we are willing to pay for another day is what i mean if there is no one coming in june 3.
2026-06-19 22:07It will be the same from 21st till 25th
2026-06-24 21:44私は予約しませんでした。友人と一緒に来ていて、彼もホテルを予約していたため、私たち二人がホテルを予約したことで混乱が生じたのですが、それは不必要なことでした。
2026-06-28 11:36We would prefer to have a room without leaks. But it needs to be suitable for the 3 of us
2026-07-17 12:58Send the formal proposal again through booking please

鍵・暗証番号・入室できない(14件)

2025-12-26 20:43I dont see Humax- 4E1FB
2026-01-20 17:26답장좀 부탁드립니다 이거때문에 어디 가지도 못하고 길에 있어요
2026-01-28 17:15Can’t see no lock
2026-05-02 06:21奇妙な人がドアの前でドアを開こうとしています。
2026-05-02 06:22This is an emergency. A drunk person is trying to break into my place by repeatedly entering random passwords and banging on the door. I am scared and feel unsafe. Please send help immediately. My loc…
2026-05-04 15:58We can't go inside
2026-05-11 16:14請問現在能進入嗎
2026-06-11 16:09방을 어떡해 들어가죠.
2026-06-21 17:06O link enviado para acessar o alojamento não está liberado
2026-06-24 06:41Ok I understaud but just I want to sleep at your room now
2026-06-28 11:38I can’t access the link for the other room
2026-07-11 17:33We booked two room but could find only one. We are wasting time here. Help us to get into the other
2026-07-11 17:44We booked that one for the sofa. Send the code
2026-07-11 17:47Will we need to contact the police so they can contact you by fine to give us the right room??

Wi-Fi・ネット接続(13件)

2025-12-26 20:41Hi Katakura, we are here but your wifi name is not visible
2025-12-26 20:42Whats the correct wifi name??
2025-12-26 20:51Hello Yumiko I have restarted the router but still there’s no Humax- 4E1FB
2025-12-26 20:55If you cant fix the wifi please cancel our booking and refund our money. Otherwise I will report this to airbnb and make a review
2025-12-26 20:55I have work and I need wifi
2026-01-02 19:51와이파이 정보 알 수 있을까요?
2026-02-17 18:34Hi where is the wifi located
2026-03-06 10:40WiFi info ? Thanks
2026-03-16 23:34WiFi password
2026-03-26 01:22Thank you… May I have the wifi password?
2026-04-17 20:45Hello whats wifi password?
2026-04-26 09:31Bạn ơi, password wifi ở phòng là gì thế ah
2026-05-11 17:28請問有Wi-Fi嗎？

アーリーチェックイン・レイトチェックアウト希望(13件)

2026-01-28 17:56Maybe for tomorrow if can’t tonight?
2026-02-17 04:45Am i able to check in early at 3pm if available?
2026-03-02 20:18追加料金払うのでどうにかなりませんか？
2026-03-12 14:49Hi there, is there a possibility of a later check out tomorrow at all? Thank you
2026-04-23 01:26請問那天要5點才能入住嗎能提前嗎
2026-05-04 20:05LateCheckOut
2026-05-18 13:41저희가 숙소에 짐을 놓을수있을까하고 왔는데 체크인을 할수없을까요??
2026-05-26 17:38hello! is it possible to check in at 15:30? Or to leave our luggage for 90 minutes? if not with you is there somewhere close where we can leave the luggage?
2026-05-27 15:15hi can we check in a bit earlier or do we have to wait until 17:00?
2026-05-31 23:13don’t have accompanying person. By the way I may have late checkout at 2pm. How much as charge for the extension. Thank you. Jerome
2026-06-02 21:57yes. we would like to stay until 2pm on june 9. how much will you charge extra if no one is coming in. how do we do it ? thank you
2026-06-30 09:40Buenos días Mañana podríamos quedarnos en el apartamento hasta las 14.00 aunque sea pagando un extra?
2026-07-18 08:10Hello! I hope you’re doing well. I was wondering if it might be possible to check in a little earlier, at whatever time you think would be available. I’ll be arriving at the hotel around 12:00 PM, so…

チェックアウト方法・時刻(8件)

2026-01-19 08:03그냥 퇴실하면 될까요?
2026-01-19 08:04태블릿 체크아웃 절차는 무엇인가요? 따로 없다면 그냥 퇴실하면 되겠습니까?
2026-01-30 22:46Hello, is it possible to check out at 12 tomorrow ? 🙏
2026-02-02 09:40Hello, it is said check out at 11 in the brochure you sent in your first messages...
2026-02-15 10:30Hi i would like to check out ①: "HMPBSYS5MF"
2026-04-20 11:00Not sure where this tablet to check out is at
2026-04-29 00:43Hướng dẫn cho tôi thủ tục trả phòng bằng máy tính bảng, tôi chưa hiểu rõ chỗ này lắm
2026-05-14 00:27我是在上午11時前離開房間就可以了嗎？

清掃・ゴミ出し(6件)

2026-01-28 17:15The garbage is full
2026-03-27 05:50네! 숙소 깨끗하게 청소 부탁드립니다!
2026-05-11 17:11房間地上有煙
2026-05-16 09:12Kindly collect trash from room in the 5th floor. Thanks.
2026-05-25 09:48음식물 쓰레기도 쓰레기 버리는 곳에 버리는 건가요?
2026-07-02 05:49Good morning. We will be checking out today. One of the children is not feeling too well so we will move to another place where there are proper beds for all of us. I don’t think this apartment fully…

周辺情報・観光・飲食店(3件)

2026-03-06 19:05So easy to find the place ! Thanks. Any recommendations for restaurants let me know please. Thanks a lot :)
2026-04-25 21:30Như là cần mua vé tàu gì và đi line nào
2026-05-11 18:45你好，請問如果我們想叫外賣Uber Eat地址應該如何填寫

忘れ物(3件)

2026-02-27 20:12Hello, sorry for the late message, I was just wondering if there was a couple of chargers left in the apartment when cleaning was done this morning???
2026-05-22 11:40Hi. I know it probably not possible but I believe I left a bag behind with my chargers and medication. Is there any way you could send it to me ?
2026-05-23 18:39안녕하세요~ 18일부터 22일까지 숙소에 묵었는데 혹시 여권지갑이 있을까요?

荷物預かり・宅配(3件)

2026-04-29 17:08Is there anywhere where we can store our luggage while we wait for check-in?
2026-04-29 17:33Is there any luggage storage nearby?
2026-05-18 13:43메세지를 번역이 늦어 잠깐 들어갔었어요ㅜ 다시 나왔는데… 짐을 앞에두어도될까요??

館内ルール(喫煙・騒音・ペット)(1件)

2026-05-12 15:59你不可以在我不在時進入房間

宿泊人数・宿泊者情報の提出 119件 … 氏名・パスポート番号などの個人情報が本文に含まれるため、このカテゴリの原文はこのページに掲載していません。原文が必要な場合は社内CSV(質問リスト_直近6ヶ月.csv)を参照してください。
質問ではないため原文を省いたもの: お礼・雑談 111件 / 状況報告・完了連絡 99件 / 画像のみ 5件

データソース: Beds24 メッセージ履歴(ゲスト発言のみ / 2025-12-20〜2026-07-23 / 40,294件 / 146物件)
分類器: DeepSeek deepseek-v4-flash + 質問カテゴリ分類表 v2.1(25項目)
生成日: 2026-08-19
精度の注意: 人が正解を付けた400件との照合で正解率は84.0%です。個々の1件は間違って分類されていることがあります。個別のクレーム対応の根拠にはせず、「どこに何がどれだけ多いか」という傾向を読むための資料としてお使いください。