R038)ホテルピアチェーレ

総メッセージ 1,234件・期間 2025-12-20 〜 2026-07-23 ・ ✋率 13.7% ・緊急度high 90件

このページの読み方。 この物件に届いたゲスト発言を、AIが25種類の質問カテゴリにひとつ選んで振り分けた結果です。下の「実際に届いた質問」を開くと、どんな言い回しで何を聞かれているかがそのまま読めます。なお、氏名やパスポート番号などの個人情報は伏せた状態で表示しています。

質問カテゴリ内訳

質問ではない「お礼・雑談 186件 / 状況報告・完了連絡 125件」は除いてあり、割合は実質的な質問 923件を母数にしています。左端の記号は自動化区分です。

○宿泊人数・宿泊者情報の提出

121件 (13.1%)

○Wi-Fi・ネット接続

89件 (9.6%)

△その他

74件 (8.0%)

✋予約内容の変更・延泊

66件 (7.2%)

△アーリーチェックイン・レイトチェックアウト希望

65件 (7.0%)

◎荷物預かり・宅配

65件 (7.0%)

○鍵・暗証番号・入室できない

65件 (7.0%)

◎アメニティ・備品の質問と追加依頼

64件 (6.9%)

◎チェックイン方法・手順

59件 (6.4%)

○設備の使い方・動かない(家電・空調)

43件 (4.7%)

✋料金・支払い・返金・キャンセル

38件 (4.1%)

◎清掃・ゴミ出し

34件 (3.7%)

◎チェックアウト方法・時刻

28件 (3.0%)

◎到着時刻の連絡・確認

27件 (2.9%)

✋判別不能

20件 (2.2%)

✋水回りトラブル(お湯・シャワー・トイレ・断水)

20件 (2.2%)

✋忘れ物

13件 (1.4%)

✋苦情・クレーム

12件 (1.3%)

◎道案内・アクセス・住所

9件 (1.0%)

◎周辺情報・観光・飲食店

4件 (0.4%)

◎館内ルール(喫煙・騒音・ペット)

3件 (0.3%)

◎駐車場

3件 (0.3%)

△画像のみ

1件 (0.1%)

◎ 自動返信できる ○ 定型対応でいける △ 判断が必要 ✋ 人が対応すべき

月別メッセージ数

この物件に届いたゲスト発言の月ごとの総数です。最初と最後の月は月の途中までのデータなので、件数が少なく見えます。

月	2025-12	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	合計
メッセージ件数	33	97	155	243	165	206	197	138	1,234

実際に届いた質問(全文)

カテゴリ名をクリックすると、実際に届いた発言が読めます。本文は先頭200文字までを表示し、メールアドレス・電話番号・長い数字列は伏せてあります。

Wi-Fi・ネット接続(89件)

2025-12-21 17:35wifi info 501ho
2025-12-21 17:35let me know wifi info of 501ho
2025-12-28 22:24Hello, Can we please have the wifi password so we can access wifi in the room? Thank you. Mary
2026-01-01 00:23how to connect to the Wi-Fi? Hello, this is the guest in room 401. I have just checked in. Could you please provide instructions on how to connect to the Wi-Fi? Thank you.
2026-01-02 18:54체크인 완료 했는데 801호실의 와이파이는 없나요? 있으면 사용방법은?
2026-01-17 16:36Wi-Fiはありますか？
2026-01-28 18:14와이파이를 사용할 수 있나요?
2026-01-29 18:51hi, how to connect wifi?
2026-02-14 22:19Hello, we have an issue for the Internet access. The ssid available in the room 901 is elecom2g01-b0652a, and the password available in the booklet is not working. Could you please provide us the corr…
2026-02-17 21:11Hi there the WiFi options for the property are not corresponding with the location. I’m not sure if the booklet we have is correct?
2026-02-17 21:12Can we have the WiFi code for room 1001
2026-02-21 17:56와이파이 어떻게 잡나요?
2026-02-25 01:25室内（しつない）で利用（りよう）できるWi-Fiはありますか？ * 24日からチェックインして501号室に宿泊しているのですが、Wi-Fiはありますか？
2026-02-26 21:25還有飯店的WiFi名稱跟密碼是什麼?
2026-02-26 22:06Hello. I cannot use wifi. The ssid on the manual cannot be found. Although I typed it and password, it's never working. What can I do?
2026-02-26 23:10Where can I find the WiFi password?
2026-02-26 23:33The wifi in the manual doesn’t show up in the options on the phone ;(
2026-02-27 08:21No wifi
2026-03-07 09:09Hi, I’m experiencing issues with the Wi-Fi. The network is not visible and we can’t connect
2026-03-16 19:00Is there wifi in the unit?
2026-03-17 00:11Please give me password wifi
2026-03-19 21:12How to connect to WiFi in the house 1002
2026-03-21 00:59Hello where do we connect to the internet/wifi?
2026-03-22 23:01no wifi
2026-03-24 19:02本日よりピアチェーレ1001号室に宿泊します秋澤です。wifiですが、ご利用ルール内容に記載しているSSIDが見つかりません。 elecom2g01-b[番号] elecom5g01-b[番号] 他に使用できるwifiはございますか？
2026-03-26 17:17Do you have WIFI?
2026-03-26 17:32Cuál es el wifi y la contraseña?
2026-03-31 20:53may we know the wifi user name and password pls? could not find the one listed on the manual. thanks.
2026-04-04 11:36my rooms wifi code pls?
2026-04-04 11:36wifi name password
2026-04-08 17:51Dear, the wifi in our room is not available
2026-04-08 18:05Can you please send us the password of one of the wifi which are available?
2026-04-09 18:19Hi there we can't connect to the internet with the wifi details provided. Neither network in the house manual are available for selection on either of our devices
2026-04-09 18:37Wifi connection Hi there We can't connect to the wifi. The details in the house guide aren't available on either of our devices. Is there any further information you could provide here to assist with…
2026-04-13 19:26Hola. Cómo puedo conectarme al wifi? Gracias.
2026-04-14 15:53Buenas tardes! Estamos con un problema con la red de wifi, en nuestros dispositivos nos aparecen tres redes ( te envío captura de pantalla)que son distintas a las que están en el libro de instruccione…
2026-04-18 23:58Hi with the WiFi is there any alternative as it doesn’t come up thanks
2026-04-19 09:30There is other WiFi on the list
2026-04-19 10:14There is options for other WiFi
2026-04-19 10:53I need a password to connect
2026-04-19 17:47These are the available WiFi
2026-04-22 19:00Muchas gracias ya lo hemos conseguido. Necesitamos el wifi si son tan amables. Un saludo
2026-04-25 14:32Hello, I hope that you’re doing well. I’m just messaging about my internet, it hasn’t worked at all since I’ve been here. I’m hoping there is a way to fix this problem
2026-05-03 17:14找不到提供的wifi
2026-05-05 06:05Do you have wifi ?
2026-05-05 06:27wifi Could i please have wifi instruction .
2026-05-07 16:13No WiFi Can you please send me the new WiFi ? I still haven’t received any email from you. Your message will be sent to the property through Booking.com Sent from my iPhone
2026-05-08 01:37Dont have wifi?
2026-05-08 01:37Wifi
2026-05-12 17:38Hello, we've arrived and checked into our room but we're having trouble setting up the Wi-Fi. We cannot find it in any of our devices. Please help us resolve this issue and we kindly ask of you to als…
2026-05-16 19:41Hello, we have checked in. Can you please provide the wifi details? Thanks
2026-05-22 22:20Hello. Can you please send me the wifi password? Thanks so much
2026-05-22 22:30I cannot find the SSID wifi, it is not like the name in house manual.
2026-05-23 18:03Hello. We have checked in already. Do you have a free wifi?
2026-05-23 18:58The 5g option is not popping up only
2026-05-23 21:14The wifi does not work well, is it possible to get the 5g fixed?
2026-05-27 19:44We couldn’t connect to the wifi
2026-05-27 19:44the wifi weren’t shown on our phones
2026-05-30 17:22Hello, we are checked in and trying to connect to the WiFi. It keeps saying incorrect WiFi.
2026-05-31 22:23Do you have wifi?
2026-06-02 13:16안녕하세요 혹시 여기 와이파이 있나요??
2026-06-05 20:33こんにちは！wifi passwordを探していましたが見付けませんでした。どこで書いてありますか？
2026-06-06 17:10Wifi nane & pasport pls
2026-06-06 17:25Hi, could you please provide the room's Wi-Fi and password?
2026-06-06 17:28Hi, could you please provide the room's Wi-Fi and password? iPhone’umdan gönderildi
2026-06-07 19:09こんにちは。 Wi-Fiが書かれたIDは存在せず、パスワードも合っていません。
2026-06-08 20:32ここにWi-Fiのパスワードはありますか？
2026-06-13 23:45Hi I cannot search the Wi-Fi in room
2026-06-13 23:56the manual shows SSID elecom2g01-b[番号] and elecom5g01-b[番号]
2026-06-13 23:57We cannot connect even if we search manually it says cannot find the wifi
2026-06-14 00:11But There are no wifi matching the instruction book, it says elecom5g01-b[番号] but the wifi option on my phone does not have the name it only has elecom2g01-b0655e and we have try the password in the i…
2026-06-14 00:13Also, could you tell me where is the WiFi router? We couldn’t find it
2026-06-14 00:50The router SSID and the manual is different
2026-06-19 07:06Also the internet is so slow the kids can’t watch movies. Can the 5G WiFi be turned on?
2026-06-24 00:16hi I can’t find the wifi in this room, do I need to turn on any routing machine?
2026-06-24 08:58請問飯店有WiFi嗎
2026-06-27 17:32先ほど入室したのですが、マニュアルに記載されているSSIDがネットワーク上で見つからなくて、変更などされてますでしょうか
2026-06-28 16:45wifi??
2026-06-28 16:48is there wifi???
2026-06-30 13:08Good afternoon, We cannot seem to find the wifi according to the manual that was found in the house. Can you help?
2026-06-30 13:27Hi, this is the only wifi connections I can find in the facility. The network you sent cannot be found. Thank you
2026-07-03 18:48Bonjour, nous sommes bien installés. Pouvez-vous me donner le code wifi s’il vous plait? Merci par avance
2026-07-03 22:06The wi-fi is don't working what should I do?
2026-07-03 22:07Wi-Fi names don't show up on my phone
2026-07-10 06:41No vemos la red WiFi
2026-07-10 19:52What is the WiFi and its password for the room?
2026-07-14 23:19Wi-Fiの名前とパスワードは何ですか？
2026-07-18 18:54감사합니다 와이파이 책자에 ID가 뜨지를 않습니다!
2026-07-18 18:57책자와 실제 와이파이 ID가 다릅니다

その他(74件)

2025-12-20 20:19較高樓層
2025-12-25 16:20較高樓層
2025-12-27 15:02較高樓層
2025-12-28 15:59較高樓層
2026-01-27 15:11away from the office Hi. Thanks for your email. I am away from the office from the 26th of January, returning on the 5th of February. For any urgent matters, please email [メール]. Thanks Peter SPB
2026-01-29 18:54Please reply and process this as soon as possible.
2026-02-09 11:03Deseo una pronta respuesta
2026-02-14 04:01What is the email contacting customer support?
2026-02-14 09:36Email sent for your reference
2026-02-19 11:36로그인 url 다시 보내주세요
2026-02-24 10:00Please send all detalis here or [メール]
2026-02-27 08:21None these are the only options
2026-03-01 19:13[番号]
2026-03-04 15:25Im just worried someone might book the place as well during our stay, and might cause inconvenience
2026-03-06 13:19The link was removed
2026-03-07 19:44すみません、同条→同上です。
2026-03-07 19:47部屋番号何番でしょうか？？
2026-03-14 18:37Your message will be sent to the property through [link removed] Sent from my iPhone [メール]
2026-03-14 20:13What is the alternatives?
2026-03-20 09:38Can you check?
2026-03-21 12:40訂單號碼：[番号]
2026-03-21 12:40他們安排在6樓
2026-03-21 12:57盡量幫我們安排上下層即可，感謝您
2026-03-21 14:04Where to send the photo
2026-03-21 14:07Sent thru email please check
2026-03-23 07:49Please confirm
2026-03-26 06:45Hi, Definitely not mine.. never seen it before
2026-03-27 01:15台湾
2026-03-28 12:04[メール]
2026-04-01 11:32I do not have the room number
2026-04-01 11:34Booking number [番号]
2026-04-01 11:42Room number 301
2026-04-01 11:45Are you still on the phone
2026-04-02 08:14申し訳ありませんが、そちらで処分してもらうことは可能でしょうか？
2026-04-14 13:38もしよろしければ、食べ物はどう処理すればよろしいでしょうか？
2026-04-18 20:52Can you please provide the remaining 2
2026-04-19 04:07Noo not on the list
2026-04-19 17:475464BCB518FF-2G aterm-b38c6e-g BCW700J-08FDBC Buffalo-G-CB80 Daikin AP[番号] elecom-s-9e3b8c elecom2g01-b0655e SPWH_L13_676E6E TP-Link_7675
2026-04-22 08:39|NON-SMOKING ROOM,TWIN BED||
2026-04-24 22:56English please!!
2026-05-05 20:37Australian family first visit to Japan
2026-05-06 13:02비짓재팬에 등록할 숙소 연락처가 있을까요?
2026-05-09 17:25메시지 체크 부탁드립니다~~~
2026-05-13 11:28combine with booking# [番号], connecting room.
2026-05-17 17:09High level
2026-05-23 19:06Hi looking for help on the other queries, thank you
2026-05-24 07:10Is it this one?
2026-05-28 07:47Can this be addressed?
2026-06-13 12:39I can’t reach Japanese language so wasn’t sure which bottom to press
2026-06-13 12:42I noticed that this communication system has no photo attach function. So I can’t upload photos to show you too
2026-06-13 13:55Which email?
2026-06-13 14:15Alternatively, you can reach me at WhatsApp [電話番号]
2026-06-13 15:11Hi Hirokawa, there is no email shown to us as I mentioned. Let me copy your text and paste it to you to have a look.
2026-06-13 15:12Above text was what I saw from my angle. There is no email address shown
2026-06-13 15:12I would think the best way to send you photos are from what’s app. But I don’t have your contact numbers. If not, you can WhatsApp me.
2026-06-13 15:13Alternatively, you can email me so I can reply. Because here I’m unable to send the photos
2026-06-13 16:08[メール]
2026-06-13 23:46room 1001
2026-06-14 01:49elecom2g01-b0655e elecom5g01-b0655f on the router
2026-06-15 10:15What is the new reservation number please.
2026-06-21 03:11附上兩張訂單 Yahoo奇摩電子信箱：輕鬆搜尋、快速整理、從容操作
2026-06-21 03:19請查 Reference # for Guest: [番号] TKS! Yahoo奇摩電子信箱：輕鬆搜尋、快速整理、從容操作
2026-06-21 03:34很抱歉！我搞錯訂單了
2026-06-23 13:45hello!! may I know what floor will our room be?
2026-06-24 11:05请提供表格或者链接
2026-06-27 20:07Birthday trip for my son, he is turning 11 yrs old
2026-06-28 21:57這邊沒有辦法傳照片
2026-06-30 00:39can i get host's phone number?
2026-07-07 18:42Good afternoon. May I ask a questions? I looking for order some product on Amazon JP, is that possible to ship to your Airbnb?
2026-07-09 04:46サイズも小さく重さも軽いため、一番小さい箱に入れて送っていただければ、軽量で価格も安くなると思います
2026-07-10 21:01我傳不過去截圖
2026-07-10 21:05請問你有郵件信箱嗎？我傳Agoda傳給我的通知信傳給你。轉傳給你。
2026-07-23 17:20因為行李好多
2026-07-23 18:41預約號碼是什麼

予約内容の変更・延泊(66件)

2025-12-28 07:49안녕하세요. Hotel Piacere NAMBA 예약 내용을 변경하고 싶다는 저의 최근 요청과 관련하여 숙소 측에서 대안을 제시한 부분에 대해 답을 드렸는데 어떻게 진행되고 있는지 알려주시면 감사하겠습니다.
2026-01-04 08:22동일한 날짜에 이중으로 예약되었습니다 취소 부탁드려요
2026-01-29 19:30We are expected to return to the hotel at 8:30. Will you help us change the room? Or will someone come to deal with it?
2026-02-09 07:59이용후기보다가 문의드립니다. 층수배정이 어찌되나요? 7층이 담배냄새가 아주 심하다는 후기가 여러개보여서요.... 3살아이가있는 5인식구라서요. 2,3일 지낼께아니라 8박이나 하다보니 문의드립니다.
2026-02-09 11:03Por favor sino tendré que generar la solicitud de cancelación ya que en las fechas colocadas anteriormente no me encuentro en el país
2026-02-13 16:43Buenos días, sería posible quedarnos un día más, me he equivocado en las fechas. Gracias
2026-02-19 03:49Hi, just wanna check if you can confirm my reservation at this place. As per checking, the place is still available from March 11-14.
2026-02-20 15:59不好意思打擾了，我是2/26～3/4要住宿的房客，因為最近在新聞有看到Agoda訂房有出問題，所以想跟您再確認一次我訂的兩間房間是否有成功，謝謝。
2026-02-21 15:37Hi, why is the place still available for booking on my booked dates?
2026-02-26 22:57Thank you. Can you tell me which floor I'm staying on? I'd like a high floor if possible.
2026-02-27 21:11お世話になります。宿泊人数を1人追加したいのですが可能でしょうか？お部屋の変更など可能でしょうか？
2026-03-02 19:59Hi, i reserved this place again but this time, it’s march 11-17
2026-03-04 14:043/6〜7ではなく3/8の旅行でした。延泊が難しいようでしたのでキャンセルもさせていただきます。
2026-03-04 15:24Hi, as im checking the place with other user, it seems that your place is still available for booking during our dates
2026-03-08 18:12Please note that I selected the apartment with 3 double beds.
2026-03-09 11:59滞在予定が10日〜14日なのですが、間違えて3月10日〜13日、13日〜14日の2回に分けて予約を取ってしまいました。同じ部屋にしてもらえると助かります。お願いします
2026-03-15 20:32My stay is till 23 mar
2026-03-16 11:24오사카를 방문할 날짜가 변경되었습니다.
2026-03-21 10:37我們兩家人一同入住，兩家人也分別訂購，能否麻煩幫我們安排一起剛好下上樓層
2026-03-21 10:38樓層盡量高一點，感謝
2026-03-21 12:36另外請幫我安排住在7樓，感謝您
2026-04-01 13:14請問想要加11／20一天的住宿，也就是11／20～27 單獨訂一天房價有點貴，是否有連續入住優惠價呢？
2026-04-01 13:54Hello , Our plans have changed and we will not be going to Osaka this time. I apologize for any inconvenience. Kind regards . Dorothy pollock
2026-04-20 16:46답변 감사합니다. 혹시 저층으로 방을 부탁해도되나요? 2~3층으로요
2026-04-20 16:47아닙니다. 고층으로 부탁해도 되나요?
2026-04-20 16:56변심 죄송합니다. 베란다 문열었을때 다른건물 벽이있거나 그러면 불편할것같아 고층으로 다시한번 변경 부탁드립니다.
2026-04-24 20:27予約人数についてお世話になっております。人数を一名追加したいのですが、可能でしょうか？
2026-04-30 20:05Hi, i want to add one night more. Check out 3 may. It´s possible?
2026-05-03 10:53Is it possible for us to amend our booking to stay one night on the 19th and one night on the 21st?
2026-05-03 10:53It appears I can only book 2 nights
2026-05-05 11:36날짜재설정하려고함
2026-05-06 12:11안녕하세요. 예약정보를 확인하던중 게스트 인원이 1명으로 되어있는데 총 4인이라서 변경신청합니다.
2026-05-06 21:38可能であれば3部屋隣どうしで、2名と4名はコネクトしてもらえるとありがたいです
2026-05-10 17:46延泊は可能でしょうか？
2026-05-10 20:16The variant with 3 full beds, please.
2026-05-11 17:45Hello, I was wondering if it is still possible to add another person to the stay. If so, I would like to add another person.
2026-05-13 10:58combine with confirmation [番号], connecting room preferred. thanks
2026-05-13 12:53안녕하세요! 숙박 인원정보 입력했는데 인원수 변경해야하면 어떻게해야하나요? 4명에서 3명으로 줄어서요!
2026-05-13 14:31혹시라도 4명으로 가게되면 내일 다시 변경가능할까요? 죄송해요. 한분이 정확하지가않아서요 지금
2026-05-14 17:24would prefer lower floor - when we stayed in february my wife unfortuantly witnessed someone jump off a higher floor, so she would prefer a lower floor.
2026-05-14 21:19宿泊者追加で１名泊まりたいんですが、可能ですか？
2026-05-15 15:38Good day, I just want to check if there is any possibility to extend tomorrow?
2026-05-17 20:12Can I please enquire if we can potentially book an extra night for May 23 for 4 of us, in the event we take an earlier flight? If so, how much extra is the additional night please? Thank you.
2026-05-19 23:38Hi, my family plans to stay for one night at your hotel on June 1. Then we visit Kyoto for next one night and then will come back to Osaka for a final night on June 3 before we fly back to Seoul, Sout…
2026-05-31 02:12and since the typhoon is coming to osaka, our plane may be delayed or cancelled, I wonder if we can extend our booking
2026-05-31 10:07thank you, I will extend our stay as soon as our flight is affected
2026-06-11 01:022部屋を予約しています。できれば隣同士の部屋、またはコネクティングルームを希望します。当日の空き状況によるかと存じますが、ご検討よろしくお願いいたします。
2026-06-13 15:26Good afternoon. Sorry to bother you. May I know if it’s possible to extend one extra day please?
2026-06-18 08:33Good morning, we plan to check out in early afternoon today instead of tomorrow. Do I need to do anything for check out later?
2026-06-21 03:54有訂兩個訂單 10／20-21 10／21-27 請問可以排同一間嗎？避免21號行李放哪裡的問題 TKS! LUO WEN LING(or WEN LING LUO)
2026-06-21 04:17有訂兩個訂單 10／20-21 10／21-27 ★同一款房型，4張單人床請問房東：八天七夜可以排同一間房嗎？如果無法同一間，21號早上行李可以寄放哪裡嗎？ TKS! WEN LING LUO
2026-06-21 20:09안녕하세요 실수로 예약을 잘못해서 4명인데 3명으로 잘못 예약이 되었습니다. 인원을 1명더 추가 할 수 있을까요?
2026-06-22 18:00可以安排同一間的意思嗎？
2026-07-02 19:11お世話になっております。現在、JINHUI HANの名前で4名で予約をさせていただいております。追加で1名、合計5名で宿泊することは可能でしょうか。追加費用はもちろんお支払いいたします。お忙しいところ恐れ入りますが、ご確認いただけますと幸いです。
2026-07-02 19:13Hello, I currently have a reservation for 4 guests under the name JINHUI HAN. Would it be possible for one additional guest to stay, making it 5 guests in total? Of course, I will pay any additional f…
2026-07-09 10:06您好，變更的訂單如下 11/20-21 NO.[番号]剛取消 No.[番号]用其他折扣重訂此訂單。 11/21-27 No.[番号] 同款四人房7天 WEN LING LUO 請問可否安排同一個房間? 之前您有同意同一間房。剛取消用其他折扣重訂，待您回覆是否仍可7天同一房，謝謝！
2026-07-13 16:10QUIET ROOM AWAY FROM ELEVATOR WITH 4 TWIN BEDS
2026-07-14 12:25AdditionalNotes:"4인 싱글베드 4개 베드룸 아파트먼트 1일숙박 [番号]원에 올라 온 방으로 변경하고싶은데 가능할까요"
2026-07-14 19:29무료취소 완료 후 재예약하려고합니다
2026-07-14 21:40[番号] 새로운 예약번호입니다 기존 예약 취소 부탁드립니다
2026-07-14 21:46기존 예약 취소 후 새로운 예약으로 진행해주시기로하였습니다 확인 부탁드립니다
2026-07-17 22:52Will stay with family, kindly offer higher floor better view and large room.
2026-07-22 02:24그럼 하루 연장은 가능할까요?
2026-07-22 23:35Você já tem hospedagem reservada? Conseguimos mais uma diária?
2026-07-22 23:57Consegui reservar mais uma diária
2026-07-23 08:41Olá, bom dia!!! Já estou hospedada no hotel e gostaria de saber se posso permanecer no mesmo quarto no 6º andar? Iremos embora hoje mesmo, mas peguei uma diária a mais para poder esperar o horário do…

アーリーチェックイン・レイトチェックアウト希望(65件)

2025-12-28 09:32입실전에 1시도착인데 짐좀 미리넣어놔도 되나요?
2026-01-02 20:27Could you please let me know the cost for a late check-out?
2026-01-02 21:00Does this mean that an hourly late check-out for an additional fee is not available?
2026-01-10 13:10Re: R038)ホテルピアチェーレ事前チェックインのご案内 (english below) Hello, Can I check in 2 O'clock today. My booking number is [番号]. Now I arrived at Namba. Android용 Outlook<[link removed]> 다운로드
2026-01-23 14:07일찍 체크인도 불가능한가요?
2026-01-24 11:13오늘 일찍 체크인 가능한 방이 있나요?
2026-02-09 00:34LateCheckOut,AdditionalNotes:"Hi can we do late check out at 2:30pm tomorrow? "
2026-02-09 09:04Hello can we do late check out for 1 room and pay for the extension until 2pm? So we can have our baby stay in room while waiting for the taxi? Criscel C. Reyes President and Co-Owner Terasi Foods Inc…
2026-02-11 05:02Late check-in please as we land at KIX at 21:00
2026-02-11 11:25Would it be possible to Check in earlier, around 11 am or Store our luggage from that time?
2026-02-20 00:09チェックイン早めに出来ないですか？荷物を預けたいのですが。
2026-02-24 16:55Please can we get early checkin
2026-03-06 12:59Hello, good evening, I would like to know if I can check-in earlier?
2026-03-06 13:08Good afternoon, I hope you are doing well. I have a reservation for today and wanted to kindly ask if there might be any possibility of checking in a little earlier. It would be a great favor for me a…
2026-03-25 14:33Hi, I have a booking to check in today. Is it possible to check in at 4pm a little earlier than stated? Many thanks
2026-03-25 21:10Can we do early checking?
2026-03-25 21:153月29日に予約した奥村と申します。 29日のチェックインを早める事は可能でしょうか？出来れば13時頃が良いのですが。
2026-03-26 10:06Is it possible to do an early check in?
2026-03-31 22:34Hello again, is there a way to get access early to the property and pay an extra fee if need be? Thank you kindly - Candace de Niese
2026-04-01 18:04Hello, I see that your checkin time is 5pm. We are coming from Hiroshima and will arrive around 2pm. Is it possible to check in to the room earlier than 5pm? If not, do you have secure luggage storage…
2026-04-04 06:59Can we check out a bit late? 10:30 please as we need more time to pack?
2026-04-09 19:48Will be arriving the property at 2pm, I just saw check-in time 5pm, it is very late, Can we check in when we arrive from airport around 2pm please?
2026-04-12 23:32Hola. Estaré llegando a Osaka cómo a las 2 pm. Es posible realizar el check in a esa hora? O es posible dejar en resguardo las maletas en la habitación? También me gusta saber si tendría un número de…
2026-04-13 15:51Hola, sé que la ente se a es a las 5, pero crees que pueda entrar
2026-04-16 23:33Would it be possible to checkout by 11am?
2026-04-18 21:56お世話になっております。チェックアウトの時間ですが、 13時頃まで延長は可能でしょうか。よろしくお願い致します。
2026-04-24 08:05Hello. I hope you’re doing well. Just wanted to ask about an early check in, I’m interested in the earliest check I available and can pay cash to get earlier. I completely understand if that’s not pos…
2026-04-24 18:19We will arrive to osaka about 14:00 P.M. if it could be possible checking about 15:30 - 16:00
2026-04-30 16:36Why is Check -in time so late?
2026-05-09 00:52hi, can I check in earlier?
2026-05-10 17:47もしくはレイトチェックアウトでも大丈夫です。
2026-05-13 02:09Hi Sayaka, hope you are well. Just checking if it is possible to have a late check out at 11.30am? Thanks
2026-05-15 21:45Ok noted. What is the fee for a late checkout, 11am would suit better if possible?
2026-05-16 11:32Hi we’re arriving at two thirty and we don’t know what to do with the luggage do you have a storage room or can we check in earlier?
2026-05-17 22:34EarlyCheckIn,HighFloor
2026-05-26 17:26それで事前チェックインが可能でしょうか？引き続き、宜しくお願い致します。
2026-05-27 15:40Any chance of an early check-in today?
2026-06-02 18:22Hi, is there the possibility to check in prior to 5pm?
2026-06-05 03:44レイトチェックアウトは追加料金でできる形ですか？
2026-06-06 11:23Hello, what is the earliest check-in time at the facility? I would appreciate it if it were as early as possible 🙏 Can you help me?
2026-06-09 22:57你好，請問一下，7/20（ㄧ）當天可以延至中午十二點退房嗎？
2026-06-10 09:56Hello, I would like to ask whether late check-out is available. If late check-out is not available, I would like to know if I can extend my stay for one more night. Thank you.
2026-06-10 09:56Hello, I would like to ask whether late check-out is available. If late check-out is not available, I would like to know if I can extend my stay for one more night. Thank you.
2026-06-16 00:32Hello, I’ve just made a reservation and want to organise a later check out if possible
2026-06-17 14:02Hello, What is the earliest time we can check in? 1pm?
2026-06-18 12:25숙소에서 머무를 날을 기대하고 있습니다! 잘부탁드립니다! 그리고 몇가지만 문의 드리고 싶습니다! 체크인 전에 짐을 맡길수 있을지 와 얼리 체크인도 가능한지 문의드립니다! 깨끗하게 잘 이용하겠습니다! ^^
2026-06-19 15:05Coup they come tomorrow morning 20th at 9am?
2026-06-25 13:55当日のチェックインが17時からとのことですが、悪天候が予定されていることもあり、少しでもはやく荷物を置くことはできないでしょうか。こちらの勝手ではございますが、よろしくお願い申し上げます。
2026-06-26 08:41Re: R038)ホテルピアチェーレ事前チェックインのご案内 (english below) hello there, our flight will be arriving on the morning and i wonder if it’s possible for us to check in earlier? thank you
2026-06-27 12:19Can we check in around 12:00?
2026-06-27 12:26I understand that check-in starts at 5 PM. Would it be possible to check in a little earlier?
2026-07-04 12:21Or if there is a chance to pay extra chargé for earlier checking, we like to do it. Many thanks for your feedback.
2026-07-04 12:35Good afternoon. We are on the way to Osaka and will be a bit early arrive. Is that possible to check in a bit early? Thanks
2026-07-14 09:22I have a question about check-in. Is it possible to check-in early? If not, I will check-in at 5 o'clock. If possible, how much is the additional amount? From what time can I check-in? Please check if…
2026-07-17 05:12Hello, we are currently already staying in the hotel in room 901. Is there any possibility for early check-in? Or to keep this room? Thank you!
2026-07-17 13:24Hi, I’m in Kyoto and will head to Osaka this afternoon. I know the check-in time is 5:00 pm, but I am not feeling well. I just went to the hospital in Kyoto, and the doctor said I have a stomach issue…
2026-07-18 06:38안녕하세요 혹시 5시 이전 체크인 방법이 있을까요?
2026-07-20 00:38Hello,Could we possibly request a late check-out at around 10:30-10:45? Our flight is in the afternoon, so a slightly later check-out would be very helpful for us.Thank you.
2026-07-20 10:08Hello, we understand the schedule constraints. However, since we are staying for 5 nights, could you please make an exception and allow a 20 mins delay？It would be very helpful for our luggage. We wou…
2026-07-21 21:17안녕하세요 혹시 퇴실 시간을 추가할 수 있을까요?
2026-07-22 08:17Booking for 27th July Reservation under John Vincent. I want to check in earlier, was not clear on booking.com - 5pm is too late. Can I cancel or check in earlier?
2026-07-22 22:49Olá, boa noite!! Tudo bem? Meu voo para Tokyo é amanhã às 20:00 Existe alguma possibilidade de ficarmos até um pouco mais tarde? Mesmo que seja cobrando algum valor
2026-07-22 23:11Como estou com criança e malas, gostaria de saber se poderia pagar uma taxa pra ficar um pouco mais, até dar o horário de ir para o aeroporto
2026-07-23 12:42체크인 시간을 앞당길수 있을까요?
2026-07-23 12:46EarlyCheckIn,AdditionalNotes:"가능할까요?"

荷物預かり・宅配(65件)

2025-12-29 10:50Hi. Is it possible to check you camera lobby if there is any luggage delivered today. As we went outside and when I checked my tracking online It said it is already delivered. Thank so you much. As no…
2025-12-29 11:16Thank you so much. Does it mean that our luggages was at the :rd floor outside our room? thank you
2026-01-02 07:03체크인 전, 체크아웃 후 짐보관은 가능한가요?
2026-01-09 21:26Could we leave out luggage here?
2026-01-09 21:39짐을 체크인 몇시간 전에 맡길 수 있나요?
2026-01-19 05:30If we can send our luggage to the hotel? Is it possible?
2026-01-21 09:15チェックイン前に荷物を預けられますか？
2026-01-21 09:31Hi can i ask if we can store our luggages in the property? Because maybe we are going to be late on that day .
2026-01-23 12:43can we put our luggages in hotel before check in time?
2026-01-28 07:58お世話になります。質問なのですが、チェックイン前に荷物をそちらへ預けることは可能でしょうか？
2026-01-28 18:28안녕하세요 체크인 하는 당일 아침10시30분 쯤에 캐리어 보관 가능할까요?
2026-02-01 00:34can you help to keep our luggage after check out?
2026-02-01 18:56「明日、キャリーケースをお預かりいただけますか？」
2026-02-13 21:43Una pregunta, podríamos dejar el equipaje al salir el día acordado hasta las 5 de la tarde que cojamos el tren? Gracias
2026-02-17 10:28Hi there. Is there a possibility to drop off our luggage prior to check in?
2026-02-17 22:03Good evening sir, I’ve some questions. Can I have left our luggage at lobby? And I’ll bring it back around 17.00. Please kindly to feedback. Thank you so much.
2026-02-24 11:22您好，請問飯店有提供代收行李的服務嗎？(宅配行李）
2026-02-24 11:50Hi,can we leave are luggage before we check in?
2026-02-28 16:41호스트님 안녕하십니까 숙소 체크인 시간 전에 짐을 맡기는 것은 불가능한가요?
2026-03-03 09:32Can I carry my luggage? I'm scheduled to arrive before check-in time. Can I leave my luggage at the front desk?
2026-03-03 09:32RE: Hotel Piacere NAMBA에서 온 새로운 메시지! I think I'll arrive before check-in. Can I carry my luggage?
2026-03-07 10:39チェックインは17時ですが、それより前に荷物を預かってもらえるサービスはありますか？
2026-03-09 16:37We would be using a luggage transfer service
2026-03-09 16:43Black cat delivery, is this not accepted?
2026-03-21 12:35請問行李能寄放在飯店嗎？我們住宿第一天
2026-03-22 18:38Hello I need help. I have a package that will be delivered tomorrow but I won't be here the whole day. It will call your number. Where can I leave the money for the delivery payment
2026-03-23 14:17Hello Tomorrow when our check out, can we keep my belongings at lobby? I'll be back before 12.30 pm ,are you ok?
2026-03-26 10:00Can I have my luggage delivered via Yamato to the apartment after I check in, for example on March 28th, 29th, or 30th?
2026-03-27 13:55Do you not have a desk? I have had our bags to get delivered there tomorrow. How will I know when they arrive
2026-03-31 22:32Hello, we are travelling with 3 young children due to arrive tomorrow morning. Is there somewhere we can store our luggage close to your hotel if you do not have availability, we will arrive around 9a…
2026-04-03 20:52Hello, I want to deliver my suitcases is that possible ? From the airport
2026-04-06 00:55您好，我想問一下，如果我要宅配包裹到飯店，請問可以嗎？有人可以收包裹嗎？謝謝
2026-04-08 12:05AdditionalNotes:"Can I leave my luggage on the day of check-out?"
2026-04-12 19:19こんにちは。私は他の都市から移動して参ります。到着日の前日に荷物をホテルへ送った場合、チェックインまでお預かりいただくことは可能でしょうか。 Hi, I will be arriving from another city. If I send my luggage to the hotel one day before my arrival, would you be able to store…
2026-04-13 18:50ホテルご担当者様お世話になっております。 4月16日にチェックイン予定の者です。当日、京都から荷物をホテル宛に送ります。荷物は当日に到着予定で、前日には届きません。当日はチェックイン時、またはその少し前に到着予定です。フロントでお受け取りいただくことは可能でしょうか。よろしくお願いいたします。
2026-04-14 15:50Can we drop off luggage earlier at 12 pm?
2026-04-18 21:35Can you please leave me them outside the room please thank you
2026-04-19 20:04También quería preguntarle si es posible dejar el equipaje antes de la hora indicada del check in de las 5 de la tarde.
2026-04-20 11:47Can we leave luggage before checkin?
2026-04-20 16:04안녕하세요. 조금 일찍도착할 예정이라 캐리어만 먼저 보관 가능할까요?
2026-04-21 08:18I have done the pre check in process. I see the check in time is at 17:00 tomorrow. We will arrive early to Osaka. Is there a place where we can drop off our luggages and come back for check in? Pleas…
2026-04-21 10:36Hej er det mulig at ligge baggagen lidt før? Venlig hilsen Elna
2026-04-24 11:20Hi Sato, I hope you’re doing well. I’m just wondering if you guys had a baggage drop off at all or if I can stay In the lobby until I’m able to check in or not
2026-05-10 00:46請問我們6/6當天退房時貴飯店能否寄放行李？
2026-05-10 15:24こんにちは。 5月10日から5月15日までの予約があります。ホテル宛にAmazonの荷物を注文しました。事前にご連絡するのを忘れてしまい、申し訳ありません。現在、配送が「hold」になっており、Yamato側で「受取人不在」となっているようです。お手数ですが、Yamatoに連絡して正しい住所を説明していただくことは可能でしょうか。 Amazonの注文番号は「[番号]」です。
2026-05-10 15:35日本の電話番号を持っていないため、私たちだけではYamatoと連絡を取ることができません。お手数ですが、ホテルの近くのコンビニで荷物を受け取れるよう、Yamatoに依頼していただけますでしょうか。また、どのコンビニに行けばよいか教えていただけると助かります。
2026-05-10 19:49Hello, Can we arrange to drop off our luggage earlier in the day please since check-in time is so late. Can we leave luggage at the property for the day whilst we explore? Thankyou, Natasha
2026-05-13 21:03Is there a place we can store our bags until checkin?
2026-05-16 00:52Hello, one of us came here to Japan with a large bag and had bought a suitcase. Is it maybe possible for us to leave it at the hotel room and you will dispose of it for us? The bag is new and isnt dam…
2026-05-16 01:20Thank you for letting us know. Can you please tell us how much is the fee for leaving the bag at the hotel?
2026-05-16 16:09こんにちは。明日フライトなので、このバッグを処分したいのですが、ホテルに預ける場合の料金はいくらですか？
2026-05-21 12:02Hi, can i send my luggage to the apartment? Is there a takkyubin close to the apartment you can recommend? Thank you
2026-05-26 05:32Any advice how we can send our luggage ahead from Tokyo to this apartment? Or nearby for collection?
2026-06-04 11:37숙소가 한층이 저희만 묵는걸로 알고있습니다. 체크인이 5시라서 혹시 캐리어를 문앞에 두고 관광을 갔다와도 될까요?
2026-06-05 16:14Hello, I would like to ask if it’s possible to leave my luggage on the ground floor after I check out tomorrow. I plan to walk around and have a meal near the accommodation, and I will come back to pi…
2026-06-06 11:45I understand. Could we please leave our suitcases here? I came here as a tourist, can you help me?
2026-06-06 11:47Can we drop off our suitcases at 2 PM? Please.
2026-06-19 15:45Yes that will be Ok, But we are not there. Are our belongings safe? If so we are happy.
2026-06-20 09:37can we leave our luggage after checkout？
2026-06-21 02:24有訂10／20～21 10／21～27兩個訂單。請問21號早上，行李可以寄放哪裡？（方便早上8：00出門玩）
2026-06-23 20:32After checkout tomorrow, is there a luggage storage service?
2026-06-30 18:31Bonjour, est il possible que je fasse envoyer mes bagages de l’hôtel de Kyoto à votre établissement ? Merci par avance de votre réponse
2026-07-04 12:19Hello, is it possible to leave a luggages, please? We are here in lobby - 1st floor and waiting for checking till 5p.m. Thanks a lot!
2026-07-14 18:48こんにちは。 8月1日から8月5日まで宿泊予定のLIN MINGHUIです。チェックアウト後、荷物をしばらく預かっていただくことは可能でしょうか。当日の夕方頃に受け取りたいと考えています。ご回答よろしくお願いいたします。
2026-07-22 14:08I guess we will stay if we cannot get refund on cancellation. Is it possible to bring in luggage to store on 23rd July as we will be trabeling, then coming back on 27th?

鍵・暗証番号・入室できない(65件)

2025-12-28 17:22we are already here and someone is already in our room 401. we followed the instructions. room 401 and the key door locked was correct.
2025-12-28 17:48they were able to open the door for our room, 401. we wish to have the passcode reset because we don't feel secure
2026-01-01 09:38For your information, the other guests were able to open the door. They did not enter the room because I was blocking the entrance. When they went downstairs, I went to speak with them and one of the…
2026-01-14 20:00helo pls help me im at the lobby
2026-01-18 17:17We haven't been sent a code
2026-01-24 14:18비밀번호가 안 열립니다
2026-01-24 14:20비밀번호를 틀려서 도어락이 막혔어요
2026-01-28 21:20엑세스 코드가 안왔어요
2026-02-10 16:53We need password to open entrance
2026-02-10 17:00숙소 앞인데 들어갈 수 없어요
2026-02-19 19:43Hello, we did not know how to get into the lobby to access the iPad or building. I checked my email and could not find an OUTSIDE STREET door code. luckily someone else let us in so we could access th…
2026-02-19 21:21I can’t open the lobby door
2026-02-19 21:42Entrance password not working
2026-02-21 22:22大変申し訳ありませんが、間違って消してしまった為、チェックインの番号などもう一度メールして頂きたいです。
2026-02-23 17:00숙소 입구 번호가 안됩니다
2026-02-23 17:00문이 안열립니다 6789*
2026-02-24 21:50We enter the code of reservetion but it can not be found
2026-03-01 16:34체크인을할수가없어요
2026-03-01 17:39I'm trying to self check in on the tablet, but both codes that you send yo my didn't work
2026-03-01 17:47I'm on the ground floor and I can't self check in
2026-03-01 17:48There another person trying to do the same but she can't too
2026-03-01 18:47Necesito entrar
2026-03-01 18:59URGENT! CAN'T CHECK IN I need CHECK in Im in the place and the information for CHECK IN Is incorrect please help
2026-03-03 17:26RE: Hotel Piacere NAMBA에서 온 새로운 메시지! I came in to check in, but it seems like my tablet is broken. Could you come and resolve it?
2026-03-05 23:49部屋の中に入れたのですがチェックインとチェックアウトができないためタブレットのパスワードを教えてほしいです。
2026-03-06 14:54It’s asking for a password
2026-03-06 22:50チェックインができません。チェックイン用のタブレットがインターネットに接続されていないようです。
2026-03-07 17:186762*はドアの暗証番号ですか
2026-03-07 18:34Cannot check in
2026-03-07 21:09Hello, I am in the lobby and I try with many info and I can't access to the tablet
2026-03-08 09:28Hello, we’ve already arrived at the accommodation. Other guests told us that the tablet isn’t working to complete the check-in. Could you please give us the room code so we can enter the room at 5:00?
2026-03-08 20:10Hello, good evening. I have already completed the registration on the website and I received a QR code. However, when I try to check in on the tablet, I enter the 8-digit reservation code that was sen…
2026-03-08 22:57Thanks but the tablet is not working and we can’t take the key to the room
2026-03-15 20:37When will we receive the password
2026-03-18 10:46Aoyama san onegaishimas. Haven’t received the password till now for the hotel Room check in
2026-04-01 11:45Can you please give me the code to use for the room
2026-04-01 11:45There is a PIN number required
2026-04-03 17:31비밀번호를 받지 못했어요
2026-04-08 18:07Elecom2g01-b0652a or Elecom2g01-b0652b
2026-04-11 20:42すみません、正しいパスワードを入力したのですが、部屋のドアが開きません。401号室です。
2026-04-12 13:50Still stuck
2026-04-12 13:53Can’t turn the door knob
2026-04-12 18:29The door is locked with a bar from the inside. Please help us
2026-04-13 20:55I can’t open the door I need help
2026-04-13 21:02私は1189と入力したが、画面には2289と表示された。
2026-04-19 00:21The one on the paper doesn’t come up
2026-04-22 18:14Estamos en el hotel y no podemos hacer check in
2026-04-26 19:52호텔앞인데 비밀번호모르갰어요ㅔ
2026-05-02 18:437175にパスワードを入力しましたが、ドアが開きません
2026-05-07 19:41Check-in is not being done.
2026-05-09 17:13체크인이 안 됩니다
2026-05-09 17:51Hello, please reply as soon as you can! We have arrived and are on the first floor. The tablet is not giving the checking screen shown in the email. So we cannot get in. Please help
2026-05-17 16:07Hello, I have received a link for the pre-checking but the password is not working. Could you help with this issue? Thank you!
2026-05-21 21:24i am outside lobby cannot register
2026-05-26 11:36Hi, we couldn't find it. Where is it usually placed?
2026-06-15 10:12We’ve been trying to enter phone number, and reservation code but nothing works
2026-06-15 10:12We door for the room closed @10
2026-06-20 17:12Re: R038)ホテルピアチェーレ事前チェックインのご案内 (english below) Hi we are in front of the hotel but the password for the door doesnt work we need help please Sent from Outlook for Android The accommodation provider…
2026-06-20 17:20Re: R038)ホテルピアチェーレ事前チェックインのご案内 (english below) !!! Sent from Outlook for Android Hi we are in front of the hotel but the password for the door doesnt work we need help please Sent from Outlook for A…
2026-06-24 00:16i can’t find the one written in the manual even I type the name by myself..
2026-06-24 11:13这个链接不能用谢谢
2026-07-03 22:22マニュアルにはパスワードが[番号]と表示されますが、これは間違ったパスワードだと言われました
2026-07-03 22:26冊子にはelecom2g01-b[番号]とelecom2g01-b[番号]と書かれており、パスワードが[番号]と記載されています
2026-07-08 18:39Hello Mr Picard , we can't open the door with the code
2026-07-08 18:45Hello, I am at the entrance of the hotel. The access code 9725 does not open the door. Could you please help me as soon as possible? Thank you.

アメニティ・備品の質問と追加依頼(64件)

2026-01-18 12:30Could we have more utensils please. We need 4 pairs of chopsticks, 4 mugs, toilet paper.
2026-01-21 09:19タオルは要請したらもっとくれますか？
2026-01-21 09:20タオルはリクエストすればもっと提供されますか？
2026-01-25 20:38혹시 수건을 더 받을 수 있나요?
2026-01-28 17:018박동안 휴지는 충분히 제공되나요?
2026-01-28 17:21수건은 몇장있나요? 세탁해서 써야하는거죠? 중간에 쓰레기는 어찌 처리하나요?
2026-01-28 18:04신청안하면 돈 안내도 되는거죠~~ 휴지는 직원분 오실때 넣어주시면됩니다. 저희가 8박을하다보니 문의드린겁니다. 8박동안 주말이 2번이나 있으니 그 기간동안 교체나 휴지 추가 부탁드립니다.
2026-01-28 23:34元気です。そして、タオルはどうすればいいですか?
2026-02-01 09:11타올 교체는 어떻게하나요?
2026-02-01 14:43度々質問すみません。今回、5人でそちらに2泊させていただくのですが、バスタオル等アメニティを人数分×2泊分のご用意はありますか？
2026-02-08 02:22タオル追加のお願い（宿泊予約：5名/2泊）こんにちは 2月24日から2泊の予約をしております、**イ・ヒョンジョン（Lee Hyunjung）**と申します。宿泊にあたり、タオルの追加をお願いしたくご連絡いたしました。快適な滞在を楽しみにしています。ご確認のほど、よろしくお願いいたします。予約番号: [番号]
2026-02-12 00:45Kids so give a clean towel and bed sheet . Please provide the bathroom slippers
2026-02-12 14:55please provide clothes iron and bathroom weighing scale
2026-02-15 23:54Good evening, may I request more toilet paper and to collect garbage tomorrow. Thank you very much. Room 501.
2026-02-19 11:02숙소에 타월 비치되어 있나요? 샴푸나 바디워시도요
2026-02-21 14:53may i ask, do you provide towels?
2026-02-21 22:45타올 교환은 언제 해주시나요? 필요할때 연락 방법은요?
2026-02-23 08:29오늘 청소하러 오신다면 세탁세제 더 주실수있으실까요?
2026-02-25 08:48객실밖에 두지 말라고해서 신발벋는곳에 둘께요. 수건도 교체될까요? 수건은 체크아웃때까지 세탁해서 써야할지요?
2026-02-28 00:47There are 4 people, so I would appreciate it if you could place a lot of towels. And please clean it up
2026-03-13 23:40We need the iron. Is there any iron there?
2026-03-17 11:53あと、タオル類も2日分ご用意ありますでしょうか？
2026-03-18 17:44Hello, do you have a drying rack or clothespins for laundry? Kind regards, Christine
2026-03-21 11:11Also can you change our frying pan because it has rust and its not safe to cook with like that
2026-03-21 14:08Rusty frying pan unit 501 Your message will be sent to the property via [link removed] Best Regards Ms. ROWIE BUSTAMANTE 0998-[番号] Europa Design Doors & Windows Inc.
2026-03-21 20:40Also do you have vacuum in the room
2026-03-21 22:52I need new frying pan
2026-03-23 02:27More clothe hangers please!
2026-03-23 02:44Please provide more clothes hangers
2026-03-24 09:30Hello, could you please let me know how many power outlets are available in the room? Thank you very much. こんにちは。お部屋にあるコンセントの数を教えていただけますでしょうか。よろしくお願いいたします。
2026-03-26 17:18And, will you change the towel everyday?
2026-04-04 09:36수건 더 주세요 1인 한장 밖에 제공되지 않았고 말려서 쓸 시간이ㅜ없급니다
2026-04-18 20:51Hello I’m at the hotel and we only have 2 towels for 4 people
2026-04-23 10:573 double beds please
2026-04-26 10:36수건을 더 받을수 있나요?
2026-05-06 08:18Good morning. Can I change the towel?
2026-05-12 15:41お部屋に用意されているタオルの枚数を教えていただけますでしょうか。
2026-05-13 11:08Hello. According to the review of the stay, I heard that 1 towel per person is provided, but 1 towel per person is not enough for 3 nights. I need 2 towels per person per day. Please provide a lot of…
2026-05-16 17:34안녕하세요! 주방에서 고기는 못 구워먹죠?
2026-05-22 07:14Are slippers provided for 4 people? Thanks.
2026-05-22 09:34안녕하세요. 혹시 수건은 몇장이 제공되는지 궁금합니다. 드라이기나 다리미도 있을까요?
2026-05-22 23:342박에 4명인데 수건이 부족합니다. 수건 추가 지급바랍니다.
2026-05-23 18:58Are there any house slippers? There is a pair of socks left outside in balcone with 2 blue crocs
2026-05-26 10:38Hi, could I check if there is meant to be a vacuum cleaner in my room (901)?
2026-05-26 12:20We've looked everywhere but couldn't find it. We will try looking for it again later. Do you have a picture of the vacuum cleaner for reference?
2026-05-26 17:22Do u provide tissue and toilet paper?
2026-05-27 19:31Could I ask if your accommodation has an iron, a hair dryer, and a washing machine?
2026-05-28 00:57ok, can u send us another one?
2026-05-28 07:47There are no mugs (that are microwavable) in our room at all
2026-05-28 08:51There’s only 2 GLASS cups for hot coffee and there are 4 of us
2026-05-31 02:08cool, it would be good if u can get us a hair dryer replacement, we dont feel safe using it (we are unplugging it to shut it down)
2026-06-03 12:00Hello, do you have any extra body wash or shower gel available? Mine is almost empty.
2026-06-06 15:41I didnt finish the suggestion part, I misclicked the submit button. Here are something u can improve wifi speed not enough clothes hangers, we have 4 people and wash our clothes everyday, but we didnt…
2026-06-10 01:23May I know if there’s laundry liquid & softener provided? How about body wash, shampoo & toothpaste?
2026-06-10 01:24Possible to provide more cloth hangers?
2026-06-12 19:04Hello may i know if you guys have a steamer or an iron for clothes please?
2026-06-18 11:21請問飯店有提供什麼用品？牙刷、牙膏、毛巾、洗髮精、沐浴乳乳、浴巾、曬衣架及洗衣精。這些每天都有提供嗎？謝謝
2026-06-19 22:18請問曬衣架的數量是多少？
2026-06-20 09:44客室に220v変換器はありますか?
2026-07-10 08:19Podrían dejarnos 4 toallas de cuerpo y una de cara, por favor
2026-07-13 16:12One question: Could you offer more trash bag?(Now here about last 4 bag)
2026-07-13 16:166 bag were used in the past.
2026-07-13 18:43Hello, Sir. We finally arrived at your accommodation and checked-in. I just wonder if I can get some more new towels.
2026-07-19 09:38お世話になっております。現在、5階のお部屋を利用しております。大変恐れ入りますが、タオルを追加でいただくことは可能でしょうか。もし可能でしたら、受け取り方法や置いていただける場所などをご案内いただけますと幸いです。お忙しいところお手数をおかけいたしますが、よろしくお願いいたします。

チェックイン方法・手順(59件)

2025-12-21 07:43Hi, could you tell us how to get the key after we check in on the day? Could you please provide more info how to check in and check out? How to get the key? Thanks.
2026-01-01 23:31I get checkin
2026-01-02 06:56체크인 시작시간이 17시가 맞나요? 보통 호텔의 체크인 시간은 15시 아닌가요.
2026-01-09 13:47객실 출입 비밀번호는 언제 알수있나요.
2026-01-18 17:17We need help checking in
2026-01-25 21:06入住方式我已經預定好房間，請問到時需要怎麼辦辦理入住，語言方面怎麼溝通，謝謝從我的iPhone傳送
2026-02-01 23:22Hi. Can you resend the check in instructions in parts? The agoda system looks to have truncated the message. Thank you
2026-02-13 17:59チェックイン方法についてお世話になります。 2/14(土)宿泊予定の堀江です。チェックイン(入室)方法についての連絡が確認できませんでした。大変恐れ入りますが、再送していただければ助かります。よろしくお願いいたします。
2026-02-13 19:12先にいただいた予約番号もしくは電話番号でチェックイン、入室ができるということで間違いないでしょうか。
2026-02-19 06:10체크인방법~ 키 받는법? 5시땡하고 가면되나요?
2026-02-19 11:28체크인 코드는 무엇일까요?
2026-02-19 11:28체크인시 출입문 비밀번호 알 수 있을까요?
2026-02-26 21:46Hello! If I check in at the lobby, how can I find out my room number and the door code?
2026-03-01 16:17체크인 방법과 숙소번호좀 알려주세요
2026-03-02 16:58안녕하십니까 호스트님 체크인 테블릿에는 에어비앤비 계정을 입력하면 되나요?
2026-03-02 20:00May we know the pre-check in requirements or what do we need to do upon check in / arrival?
2026-03-07 17:00今オンラインでチャックイオンをしたところですが、次どうすればいいですか
2026-03-07 17:02玄関入口のところですが、部屋番号とか教えてください
2026-03-08 22:26Witch one is the number we should put in the tablet?
2026-03-09 11:33チェックイン時間は何時ですか
2026-03-09 16:09check-in ? Please tell me how to check-in
2026-03-10 21:17May I know what floor and room number are we staying? Thank you
2026-03-13 11:28Hello I'm trying to proceed with pre-check-in with the link you sent, "User is not authorized to perform this action." The message that comes out.
2026-03-17 11:52お世話になります。連泊なのですが、外出の際は、カギなどはどうなりますか？オートロックでしょうか？
2026-03-17 20:57I dont see option 1 or option 2 as how you describe in email
2026-03-17 20:57I need help to check in
2026-03-27 14:12What time is check in?
2026-04-01 11:32Thank you MATSUOKA but it is saying it is not yet time to check in, do we wait till noon?
2026-04-02 22:38Do we need to do it all again at the desk?
2026-04-05 14:41チェックインの方法教えてください！ 4月8日遅くにチェックイン予定です！ iPhoneから送信
2026-04-06 23:38我沒有收到登錄網址和密碼，可以再請您給我一次嗎？謝謝。
2026-04-07 17:01Do we just arrive at the property at 5pm?
2026-04-10 07:48Keys to apartment How do we get keys for our apartment that’s reserved for tomorrow? Sent from my iPhone
2026-04-13 15:52Entrada es a las 5
2026-04-13 22:41How would I check-in on the day?
2026-04-19 19:55Reserva día 22 Buenas noches El 22 llegaremos a su alojamiento Sería tan amable de enviarnos indicaciones para la llegada? Gracias
2026-04-24 15:38チェックイン方法問合せチェックイン方法問合せに関してカウンターに行けば良いですか？おねがいします、
2026-04-26 19:55우리숙소가 몇호인지 알랴주세요
2026-04-26 19:58I'm in the hotel lobby, but I don't know what room we're in
2026-05-02 18:44共同玄関のパスコードを教えてください
2026-05-08 15:22Hi, I am trying to do the precheck in , what is the password in the email that I am to enter. I have tried the reservation nos but they are not what I need to input, Please guide thanks.
2026-05-09 00:53I do not aware the check in time is 5pm too late during booking
2026-05-09 23:34Hello, I would like to inquire. It is scheduled to check-in on Monday, May 11th. When can I get the building password, protection room, and room password to enter the building? Please reply.…
2026-05-17 09:07Hi, will we be receiving a message with the entrance door code before Wednesday? Also is check in before 5pm possible? Thank you for your assistance, Seth McKay
2026-05-22 19:22What is my room number?
2026-05-28 19:40안녕하세요 아직 체크인 전 이메일을 받지못했습니다 메일주소는 [メール] 입니다 재발송 부탁드립니다
2026-06-06 15:32お世話になっております。チェックイン方法について確認させていただきたいのですが、チェックイン完了後の客室への入室方法を教えていただけますでしょうか。部屋番号および鍵の受け取り方法（またはドアの暗証番号）についてご案内をお願いいたします。よろしくお願いいたします。
2026-06-19 21:23您好，下週二我們即將抵達日本，我們的入住資料已經在之前輸入完成，當天入住，大門開門密碼是5672，進入後輸入平板數字是[番号]嗎？輸入之後，是否會告知我們房號呢？因為我們家小朋友有過敏體質，再麻煩清潔部分多多加強，非常感謝您們，謝謝
2026-06-19 21:49所以下週二就會告知我房間號碼，是嗎？那房間鑰匙是要在哪裡領取呢？謝謝
2026-06-22 20:06那請問一下我們要怎麼打開我們自己的房門？是按密碼嗎？如果是按密碼進去我們的房間，我們需要改密碼嗎？
2026-06-23 13:50請問我們的房號是入住的時候，在平板登入代碼就會知道房號
2026-06-27 12:18Hi, what time we can check in
2026-07-03 09:46안녕하세요 사전 체크인 어떻게 진행하나요.
2026-07-05 01:26お世話になっております。 Booking.comのカスタマーサポートを通じて、追加料金のお支払いを完了いたしました。お手数をおかけいたしますが、チェックイン方法について、改めてご案内いただけますでしょうか。このたびは人数変更の件でご丁寧に対応していただき、誠にありがとうございます。おかげさまで安心して旅行の準備を進めることができます。引き続きよろしくお願いいたします。
2026-07-05 09:20請問何時會給入住通知？住幾樓幾號門鎖密碼？
2026-07-16 15:02ありがとうございます！ URL 記載されてないんですが、教えていただけますでしょうか。よろしくお願いします！
2026-07-17 22:54ok please share details of check in. any number?
2026-07-21 20:29숙소 들어가기 전 입구 비밀번호를 따로 치고 들어가야하나요?
2026-07-21 20:38ホテルの入口パスワードはありますか？もしあれば、事前に知りたいです

設備の使い方・動かない(家電・空調)(43件)

2025-12-29 01:15AdditionalNotes:"식탁위에 전등5개짜리 한쪽이 달랑달랑 거려서 불안해요ㅠㅠ 저희가 애들이있는데 내일 방 옮겨주시면 좋긴한데 못옮기면 조취좀 취해주세용"
2025-12-30 08:54お問い合わせします. 昨日から1001号に泊まっています。エアコンで暖房をしているのに寒いです。他の暖房施設はありませんか？？
2025-12-30 08:54暖房についてお問い合わせします昨日から1001号に泊まっています。エアコンで暖房をしているのに寒いです。他の暖房施設はありませんか？？ 나의 iPhone에서 보냄
2026-01-01 08:16Hello, this is the guest staying in room 401. The room is very cold. I have turned on the heater, but it is not getting warm. Could you please check it?
2026-01-21 12:10We just tried to use the vacuum cleaner, but it doesn’t operate. Could you please provide a working vacuum cleaner.
2026-01-24 09:08501号のテーブルが揺れます。修理をお願いします
2026-01-30 07:13너무 추워요. 온풍기가 작동을 하지 않아요.とても寒いです。暖房器具が作動しません。
2026-01-30 22:51とても寒いです(
2026-01-30 22:51ヒーターの操作パネルが反応しません。電源が入らないです。”
2026-01-30 23:37すでにエアコンは入れておりますが、リビングのエアコン周辺がとても寒い状況です。
2026-01-31 08:19エアコンは問題なく作動していますが、テレビがあるリビング付近がかなり寒く感じます。こちらは元々寒くなりやすいお部屋でしょうか？
2026-02-10 05:56Thanks for your message. Could you please advise if there are instructions in English to use the washing machine. Do you provide washing powder or washing detergent or I need to bring my own? Does the…
2026-02-15 23:55I would like to also inform you that the air purifier is not serviceable, but no need to replace.
2026-02-21 01:50お世話になります。ただいま宿泊させていただいているのですが、ベットに向かって右から2番目(ベランダ側から3番目)のベットが枠組み(フレーム)が老朽化か何かで歪んでしまっているみたいで、ベットに座るだけですのこが落ち込んでしまい、まともに使用できない状態になっています。とりあえずはすのこをどかしてマットレスのみで使用しているので私たちが宿泊中はそれで大丈夫ですが、他の方が宿泊されたとき、思わぬ怪…
2026-03-04 15:25Hope you can fix this
2026-03-04 17:24It says loading. Is there a solution
2026-03-04 17:36tablet isn't working. Can you help me fix this?
2026-03-06 14:53The tablet won’t work
2026-03-07 17:06玄関に置いてあるタブレット、ログインできないです
2026-03-07 19:29タブレットがPINコードを入力しないと開かない状態です。
2026-03-08 02:31Good evening, the water heater is not working. Please advise how to turn it on.
2026-03-10 16:04Also, im traveling with a toddler and I have frozen breastmilk. Is it possible to turn on the freezer at 5pm so that when we arrive the freezer is already cold enough to refreeze my breastmilk? Thank…
2026-03-19 21:23Also the washing machine is not working
2026-04-12 11:26The bathroom door is locked from the outside. How can we unlock it?
2026-05-07 19:41The tablet PC is loading, so it cannot be used.
2026-05-07 19:41테블릿pc가 로딩중이라 사용할수없습니다.
2026-05-12 22:45Hello. Is there an elevator from the Ground Floor to the room?
2026-05-16 23:06Where is the control panel in the kitchen area? We are in the kitchen now, but we couldn't see any control panel. And there is not house manual to provide us the instructions
2026-05-16 23:07Knowing that we are checking in today, the hot water panel should be turned on and ready for the guests to move in
2026-05-16 23:07Can you pls show picture of how the control panel looks like?
2026-05-16 23:16I believe this one is an intercom, not the control panel
2026-05-20 22:15ご返事を頂きまして有難う御座います。承知致しました。というのはバルコニーが閉まっています？室内空気の換気のため開けられますか？
2026-05-23 18:45Hi we have checked in and quickly wanted to check, there are 2 cross but no house slippers for us The wifi listed in your manual does not exist and when we add manually also it doesn't work Does the w…
2026-05-23 19:00Pls could you let me know abt drying clothes post a wash as well, thanks
2026-05-24 07:10Where is the heater panel?
2026-05-24 07:13The one near the bathtub?
2026-05-28 00:53the hair dryer won’t turn off, the slider won’t reach to the bottom
2026-06-13 12:39Hi, is it the control panel beside the bathroom sink?
2026-06-13 15:11Thank you for your inquiry. We apologize that the email address we provided was difficult to verify. We apologize for the inconvenience, but could you please send us a photo of your water heater panel…
2026-06-19 07:06Hi, The washing machine is not working. We need to use it as all our clothes were dirty. Can someone who can come to fix it? It won’t drain. There is no spin cycle and won’t drain. Half our clothes ar…
2026-07-01 07:50房东你好！有两个小问题和你反馈，但对我们不会有很大影响。一是房间的空调运作时有异响，发出哒哒哒的声音。二是有一个空调遥控器不能用，估计是没电。谢谢
2026-07-01 21:31房东你好，谢谢你的电池，但是换上了新电池还是不能用。不过没关系，我们可以开客厅的空调，房间的空调不开。
2026-07-23 17:20完了，忘記確認是否有電梯

料金・支払い・返金・キャンセル(38件)

2026-01-04 07:59예약이 이중으로 되었습니닺.취소 요청드립니디
2026-01-08 07:26안녕하세요. 혹시 여행 일정이 변경되었는데 전액 환불 취소가 가능할까요?
2026-01-22 16:00여행이 취소되어 예약을 취소하려고 합니다 취소해주세요
2026-01-22 16:02제가 예약한 사이트에서는 입실 전 날까지 무료 취소 라고 되어있습니다
2026-01-22 16:04숙소에서 무료취소 할 수없다고 합니다 제가 예약 당시 예약창에서는 무료 취소가 된다고 했습니다
2026-01-26 02:48以前宿泊した際に大変素晴らしい体験をさせていただいたので、今回の滞在も心待ちにしておりましたが、急な家庭の事情により旅行を中止せざるを得なくなりました。大変心苦しいのですが、今回は返金のご対応をいただくことは可能でしょうか。次回の旅行の際には、必ずまた貴ホテルを予約させていただきます。勝手なお願いで恐縮ですが、ご確認のほどよろしくお願いいたします。
2026-01-27 15:35返信ありがとうございます。 (답장 감사합니다.) キャンセルしたい理由ですが、支払い方法を間違えてしまったため입니다. (취소하고 싶은 이유는 결제 수단을 잘못 선택했기 때문입니다.) クーポンなどを再適用して決済し直したいと考えております。 (쿠폰 등을 재적용해서 다시 결제하려고 합니다.) キャンセル 처리를 해주시면 오늘 중으로 다시 예약하겠습니다. (취소 처리해 주시면…
2026-01-27 15:46返信ありがとうございます。キャンセルしたい理由ですが、支払い方法を間違えてしまったためです。クーポンなどを再適用して、改めて決済し直したいと考えております。キャンセル処理をしていただければ、本日中に再予約いたします。お手数をおかけしますが、何卒よろしくお願いいたします。
2026-01-28 17:44이동비 3300엔이 무슨말인가요? 추가비를 내라구요?
2026-02-02 13:20Yes the precheck in now has 5 entries. Thank you for correcting that. I am unsure if i made an error during the booking or if agoda had some software glitch. Please let me know if there are cost adjus…
2026-02-06 21:35間違えて予約してしまったのですが無料キャンセルできるのでしょうか。すみませんがご返信いただけますと幸いです。よろしくお願いいたします。
2026-02-13 11:01예약자 이름이 아빠라서 변경하려다 잘못눌러서 예약취소가 되버리는 바람에 다시 예약했는데 가격이 20만원이나 올라버렸어요 ㅜㅜ
2026-02-13 17:28El precio que me da booking por un cambio de un día más es muy alto, de ser así tendría que buscar otro alojamiento. Gracias
2026-02-21 14:12Good morning, I have made a request to agoda regarding a cancellation of the booking and would like to book the one with the higher price and a fully cancellation. I would really love to keep this boo…
2026-03-24 09:48Hello, I booked to 2 rooms, but I am wondering if I could cancel one of the apartment ? The people who are going with us had to change their plans due to family emergency and need to attend a funeral.…
2026-03-30 18:40延長料金いくらになりますか？
2026-04-01 13:14我有訂11／21～27已付款
2026-05-13 18:57Hi we want to cancel our reservation due to unexpected issues Please contact us
2026-05-14 17:24チェックアウトの際に、私のメールアドレス宛てに請求書を送ってください。よろしくお願いします。ゲストの会社名は「South Pacific Bridal Cairns Pty Ltd」です。所属する会社の付加価値税（VAT）番号は「null」です。
2026-05-25 18:16Thank you. Can I ask is there an additional local accommodation tax payable on arrival if so how much? Can we pay this on debit Card or do we need cash? Thankyou Ben
2026-05-31 10:01Please do not charge me penalty
2026-06-13 16:35I submitted the payment already
2026-06-13 16:37I can email you the receipt
2026-06-21 20:37네 감사합니다 그런데 예약한 곳에서 인원추가가 되지않습니다. 다시 예약할 수 있도록 무료취소 요청을 보내드렸습니다. 무료로 취소해주시면 다시 정식으로 예약하겠습니다 부탁드립니다
2026-06-22 02:26May I know how to retrieve the booking invoice or receipt so I can claim from my company.
2026-07-04 13:38お世話になっております。人数変更のリクエストをご承認いただき、誠にありがとうございます。追加料金のお支払いを進めたいのですが、どちらからお支払い手続きを行えばよいか分からず、ご連絡いたしました。恐れ入りますが、お支払い方法または手続きの進め方についてご案内いただけますでしょうか。ご確認のほど、よろしくお願いいたします。
2026-07-08 16:337/11台灣有強烈颱風過境，有可能造成停飛的狀況是否可取消訂房？全額退費呢？
2026-07-08 21:33因為是天災，所以請問你們同意免費取消嗎？如果你們同意就可以請Agoda幫忙辦理免費取消。
2026-07-08 21:35因為颱風太強了飛機無法飛過去，我們也沒辦法過去住宿啊
2026-07-09 12:361600円が一番安いのでしょうか。
2026-07-10 15:39明天的航班已取消，無法到大阪了，所以要求取消飯店住宿
2026-07-14 21:16기존 예약 무료 취소 후 재예약하기로 하였는데 추가 결제가 2번되었습니다ㅜㅡ
2026-07-14 21:26AdditionalNotes:"[番号] 예약번호입니다 기존 예약건 취소 부탁드립니다 "
2026-07-15 06:31[番号] 취소처리가 안되고 확정 메일을 받았습니다.기다리면 예약 내역이 취소되는걸까요?
2026-07-15 06:33[番号] 취소가 안되었는데 기다리면 되는걸까요?
2026-07-15 06:37[番号] 먼저 예약한 번호는 취소 해주시기로하였습니다
2026-07-22 09:10Ok, I have sent cancel request per your instruction.
2026-07-22 09:35I assume you will refund money charged?

清掃・ゴミ出し(34件)

2026-01-21 09:20ゴミ箱は空けてくれますか？
2026-02-14 04:09I just want to have a cleaning staff to clean up the floor later “today”. Thank you.
2026-02-21 18:02청소가 안된곳이 있네요 ㅡㅡ
2026-02-22 22:24Hello, I have just checked into my room, but it appears that the room has not been properly cleaned. There is a lot of dust, and the heater has a strong unpleasant smell when turned on. Could you plea…
2026-02-25 08:48오늘 청소하러 오시나요? 오신다면 쓰레기 정리해주실수있을까요?
2026-02-25 09:28어제 버릴려고 했더니 잠겨있어서요.
2026-02-26 21:22不好意思打擾了，我想詢問垃圾該如何處理，謝謝
2026-03-17 21:30Im already in the unit. How to deal with rubbish if its full? Do i throw it outside the apartment or bring it to somewhere?
2026-03-17 21:47I need to know how to process the rubbis if the bag is full. Do i put it outside the unit? Or do i keep it in the house?
2026-03-21 10:12Sumimasen - need two helps . Garbage clearance . How that will be cleared . Also point no 2 we need some more washing machine liquid for clothes . Can you provide some additional for next 2 days
2026-03-22 11:09Sumimasen have kept the waste bag right of exit door . The left side is the lift. Please correct me
2026-03-26 18:41Ya encontramos el wifi, pero no han vaciado el cubo de residuos del baño y hay residuos de los anteriores huéspedes
2026-03-28 08:37we have household waste need to be disposed of. Could you come and help disposing it please? Rm 901. Thank you.
2026-04-01 10:48If you could kindly follow up with the cleaners and see if our room will be be ready that would be greatly appreciated many thanks - Candace🙏🙏
2026-04-06 03:33May I ask something? About the garbage, how can I handle with it? Can I move out from my room and put it in front of the room and let your staff to get it or I need to put at the garbage cage on the f…
2026-04-24 09:30Buenos días ☀️ Podría decirme dónde tirar la basura? Gracias María
2026-05-01 06:04Where should I dispose of the garbage?
2026-05-02 00:11您好，我們六月即將入住，很期待這次的旅行，有看到其他旅客的評論，環境的不乾淨，希望我們入住時，能特別幫我們加強打掃，小朋友有過敏的體質，這部分再麻煩請特別留意！感謝您
2026-05-03 07:45ゴミはどこに持っていけばいいですか？
2026-05-03 07:45請問我們的垃圾可以拿去哪裡丟？
2026-05-17 09:47안녕하세요! 내일 퇴실할때 쓰레기는 어떻게 해야하나요? 모아서 정리해놓긴했는데 직접 가져다 버려야하는지 아니면 한구석에 모아놓으면 되는지요?
2026-05-24 20:42The garbage bin is full. Can we leave it outside the door for collection tomorrow?
2026-05-31 00:59can u send somebody to pick up rubbish tomorrow? and we used up the washing solution already, do u have any spares in the room?
2026-06-03 10:23안녕하세요 혹시 쓰레기는 어디에 버리면 될까요??
2026-06-06 10:29お早う御座います！ゴミを出したいですが玄関前のゴミ室の中に置いてもいいですか？ゴミわけルールがあればお教えください。
2026-06-20 10:41Hello, Where to we put our rubbish. Is there a change of towels available? Thank you.
2026-06-22 20:31好的，謝謝您的解說，還有一個問題想請問，每日垃圾請問要怎麼處理呢？謝謝
2026-06-25 11:24不好意思！我還是找不到丟垃圾的地方？可以提供照片嗎？還有打開丟垃圾的方法，謝謝
2026-06-25 20:5510日間滞在した場合、ゴミ収集は1回だけ来てくれるのでしょうか？
2026-06-27 12:42Could you please let me know if daily housekeeping is provided?
2026-07-05 22:59満杯のゴミはどこに捨てますか?
2026-07-10 09:29Qué debemos hacer con los residuos? Tenemos una bolsa llena.
2026-07-10 18:45How do I dispose of my trash daily?
2026-07-15 23:22不好意思想請問你們，有關廚餘我們要怎麼處理呢？我們把他包裝成一袋還是跟一般垃圾包裝在一起就好呢？

チェックアウト方法・時刻(28件)

2026-01-03 11:07I’ve already left, so I wanted to ask whether I was supposed to complete the check-out process.
2026-02-07 20:31Hi i would like to confirm the checkout process for monday. Would it be checking out at the lobby using the tablet before 10am?
2026-02-16 15:10Is checkout at 10 or 11 AM
2026-02-16 15:29Okay. In your manual in the hotel room. It's stated that checkout is at 11 AM. So was a bit confused
2026-02-18 08:25We afe getting ready for check out, is there any instruction before we leave
2026-03-04 06:49I was not able to checkout using the tablet. But we left the hotel before 7 am. I hope it is okay
2026-03-05 10:32how to check out
2026-03-05 10:55can you check out? hello, my reservation number is [番号]. I had to go, because of my flight schedule. but check out tablet was broken.😭 I tried over and OVER, I COULDN'T CHECK OUT.😭😭😭😭😭😭😭😭😭😭 so I left…
2026-03-11 10:25Re: You have a message from Hotel Piacere NAMBA Hello! We have been trying to check-out for 20 minutes now, and we have encountered the same problems as when we were checking in. So just letting you k…
2026-03-13 09:59Hi we’re trying to check out but the check out iPad is not working
2026-03-22 22:38Sumimasen - tomorrow leave by 730 . Anything specific to check out
2026-03-26 23:39明日のチェックアウト時間は6時30分です。
2026-03-26 23:59ごめんなさい、明日のチェックアウト時間は6時30分、帰国します
2026-03-27 00:14明日のチェックアウト時間は6時30分、帰国します。それなら、大丈夫です、保管してお願い、また別の日に取りに来てします。
2026-03-29 07:33can't find my order number to check out room 701,pls follow up
2026-05-08 10:01Good morning The tablet is not working to check out. Please advise how to check out. Gricelda
2026-05-13 08:04Good morning, I am trying to check out via the tablet. It does not accept the phone number, nor the booking confirmation number i got from Booking.com, and I dont have a qr code
2026-05-13 08:09Please can you check me out from your end? I have pictures to show i have tried all the options. The booking confirmation code is received from Booking.com is 5143.578.317 But the tablet doesn't allow…
2026-05-31 10:00The time now is 9:59am
2026-06-03 22:55is there any instructions/rules for checking out?
2026-06-15 10:12Hello. So we were trying to check out but we couldn’t.
2026-06-15 10:25We’re just going to leave because we have a train to catch. But I’m mot sure why it wouldn’t let me check out. Maybe it’s because I extended it or something. But thanks for everything
2026-06-18 09:17Hi, there is no keys that we are holding. We actually enter the unit by passwords. So, we just leave it, pack & go airport like that?
2026-07-01 00:28we will check out before 10:00 am
2026-07-06 20:22你好请问check out时间是11点对吗
2026-07-16 01:07I saw it is going to be checked out at 11:00
2026-07-16 01:28Ok , 10:00 check out
2026-07-19 19:37明日のチェックアウト11時とかでも大丈夫でしょうか？

到着時刻の連絡・確認(27件)

2026-01-25 19:05Re: R038)ホテルピアチェーレ事前チェックインのご案内 (english below) Thank you for the instructions. Please note that our arrival time will be around 5pm. Respectfully, Shirley P.
2026-02-14 14:23Hi.. i book from 17 march to 21 march 2026. I will be arriving at 6AM 18 march. Thank you
2026-02-16 20:50안녕하세요 26일 체크인을 6시 이후에 할 수도 있을거 같아요
2026-03-04 08:18Morning, i’d like to update on our arrival. It will be on the 17th march 6pm-7pm. Thank you
2026-03-05 18:27check time 17:00 is ok
2026-03-10 16:03Hi, just wanna let you know our arrival at kansai airport is at 7pm. We will check in by 9pm perhaps. Thank you!
2026-03-17 14:12Yes.. i’ll be arriving 7-8pm. Flight from manila 5j828
2026-03-17 14:12I think i need to make a stop at gu store at namba station to buy windbreaker jacket before heading to your unit.
2026-03-28 19:43Dear Hotel Piacere Team, Thank you very much for the information. Please note that we will arrive in Osaka tomorrow evening after Formula 1 and will check in immediately upon arrival. Best regards, Al…
2026-04-01 10:43Thank you, we are in the lobby and happy to wait till checkin opens around noon as the kids re very tired after the flights
2026-04-02 22:39Its late
2026-04-09 19:49Or we will drop the bag and go shopping at Namba while waiting otherwise.
2026-04-12 18:44こんにちは。明日午後6時から午後8時の間にチェックインする予定です。
2026-05-22 13:15I arrived at Osaka. I will come to the hotel at 17:00
2026-05-28 19:40내일 체크인 시간은 대략 21시 정도로 예상합니다
2026-05-30 21:08Hi, we will be checking in around 10pm
2026-06-09 09:39We look forward to reach your hotel this Friday.
2026-06-12 16:39Landed Kansai. Now on the train to NAMBA station.
2026-06-13 00:54I’m so sorry our flight delayed to midnight
2026-06-13 17:59Hello, I would like to inform you that, due to a delay in my schedule, I will not be able to arrive as originally planned and expect to check in on the afternoon of June 14. I would appreciate it if y…
2026-06-13 18:21ご対応いただきありがとうございます。それでは、6月14日に伺います。よろしくお願いいたします。
2026-06-13 18:21ご対応いただきありがとうございます。それでは、6月14日に伺います。よろしくお願いいたします。
2026-06-13 18:21ご対応いただきありがとうございます。それでは、6月14日に伺います。よろしくお願いいたします。
2026-06-19 15:06Or tonight after 7.30pm
2026-06-22 19:35您好，我們已經在之前完成旅客入住資訊，現在就等您給我房號資訊，謝謝我們明天晚上大約8-9點才會到飯店
2026-06-28 00:39お世話になっております。遅れてますがこの後ホテルに向かいチェックインします
2026-07-10 15:41從台北桃園到大阪關西 Jetstar GK54 18:20起飛的班機

判別不能(20件)

2026-01-29 18:48What should i do?
2026-02-13 17:28María
2026-02-23 17:53[メール]
2026-02-24 21:48Hi,we need help
2026-03-01 17:48Please help
2026-03-01 18:13.
2026-03-06 22:49help
2026-03-19 15:42Konbawa
2026-03-19 15:42Konbawa
2026-03-22 11:51I did so many times
2026-03-26 02:00それは、どんなものですか？
2026-03-30 20:15which one
2026-04-12 12:57No
2026-04-19 00:21No
2026-04-19 10:14No the one provided
2026-04-19 20:12María
2026-05-21 21:24please help
2026-06-13 15:59[メール]
2026-07-16 01:07Is it wrong?
2026-07-22 23:57Consegui

水回りトラブル(お湯・シャワー・トイレ・断水)(20件)

2026-01-29 18:38The toilet door is locked and won't open.
2026-01-29 19:01Hi Hikasa, We're going out for dinner now. The bathroom door is showing red and can't be opened, so we can't use the toilet.
2026-02-26 22:00我們現在洗澡沒有熱水，請問是需要執行什麼步驟嗎
2026-03-08 23:37we don’t have hot water in the shower
2026-03-30 19:58shower room no hot water
2026-04-12 13:11Bathroom door will not open
2026-04-24 21:12Hello. We have aproblem with bathhroom door. The bathroom is closed and we cant take a shower. Please solve this problem soon.
2026-05-16 22:46Hi, how do I turn on the hot water? I tried moving the left handle, but the water is still very cold to shower. Can you pls explain. Thanks
2026-05-16 22:52Is the hot water working?
2026-05-16 23:02I turned it to both hot and cold, the water is still cold, pls see the videos
2026-05-24 07:02Good morning. Sorry for texting this early in the morning. There is no hot water in the shower. How can we fix it? Thank you.
2026-06-13 00:15Hi hotel, I just had a shower. The hot water system seems not working. So I’m using cold water throughout. May I know if there’s any setting that I need to do? I checked the manual book on the table,…
2026-06-13 14:15May I know which email address? It doesn’t shown in your previous text. I hope to send you as soon as possible because I’m going to use the bathroom again tonight. Hope to have hot water supply
2026-06-22 00:42你好浴室沒有熱水
2026-06-23 22:38請問淋浴間的熱水要怎麼開？現在小朋友洗澡沒有熱水
2026-06-28 21:44子供の洗顔用タオルが浴槽の排水口に吸い込まれてしまい、排水できなくなってしまいました。申し訳ありませんが、確認していただけますでしょうか。
2026-06-28 21:44子供の洗顔用タオルが浴槽の排水口に吸い込まれてしまい、排水できなくなってしまいました。申し訳ありませんが、確認していただけますでしょうか。
2026-06-28 21:54申し訳ありません。子供のタオルが浴槽の排水口に入ってしまったようで、お風呂の排水ができなくなりました。排水口を確認しましたが、自分では取り出せません。ご対応をお願いできますでしょうか。
2026-06-28 21:58可是照理說，你們有浴缸，怎麼排水孔可以把毛巾吸進去呢？這些在台灣是不允許的。
2026-07-09 08:40早晨，我們起床後，發現浴室門上鎖了，打不開，請問要如何處理？

忘れ物(13件)

2026-02-01 03:25Hello, we’ve realised that we’ve lost a brazalet, we don’t know if we might have left it in the apartment, if you could inform us in case you find it. Thanks in advance
2026-02-01 05:04Hello, we’ve realised that we’ve lost a brazalet, we don’t know if we might have left it in the apartment, if you could inform us in case you find it. Thanks in advance
2026-02-01 05:31It’s a small bracelet of silver color and some white drones on it, I can send a photo if you provide an e-mail. Thanks for the quick response
2026-02-01 13:04Thank you very much for your attention. If you happen to find her, please contact me at [メール] or by phone at [電話番号]
2026-03-13 08:36Hello, good day O think I left me cable and charger behind the bed table, is color white I wonder if you can check and confirm?? :( Thank you!
2026-03-13 20:43Hi. I think I forgot my black VR46 beanie at the hotel room? Did you find it there?
2026-03-26 23:44忘れ物を取り戻すお願いします
2026-04-29 12:42Hey my friend left his earrings in the bathroom can we come and collect it when we come back to Ōsaka next week?
2026-04-29 18:13Hey the earrings are in the shelf’s in the bathroom and also a bracelet was left in the drawer
2026-05-10 18:44Any bracelet or earrings get handed in? We are back in Osaka
2026-06-19 09:37개인적으로 가져왔던 수건 하나 두고 온거같은데 버려주시면 감사하겠습니다 감사합니다
2026-07-09 04:01一番左のベッドの下にスタンダードプロダクトポーチを置いてきたのですが、もし韓国に宅配便を送っていただければ、送料はいくらになりますか?
2026-07-09 13:58Hej. Har I fundet nogle ting i lejligheden, efter vi tjekkede ud, vi er i tvivl om vi har mistet noget. Vi boede i den fra d. 3/7-7/7. Mvh Kevin Rosenkrantz

苦情・クレーム(12件)

2025-12-28 17:24There is another family that opened our door and tried to get into the room.
2025-12-28 17:40Booked Room 401 Your message will be sent to the property via [link removed]Hello, We have checked in. However, another family (4 adults and 2 children) opened the room door while we were already insi…
2026-01-01 00:49Hello, We checked out before 10am. We never heard back what happened to the door security and why another family was given our door pass code. I have had to go out of my way and speak with the other g…
2026-02-09 08:45층수가 아쉽네요 ㅡㅡ 8박동안 건물만 보인다니.....
2026-02-14 04:08Just now, there was a person outside my door who trying to open for entry. This person was possibly drunk. He tried two to three times but not successful. I think he went to the incorrect floor of his…
2026-02-20 00:32It's very difficult to contact you.
2026-02-20 00:32Today I had to wait for half an hour. What should I do if it's the same tomorrow?
2026-03-01 18:13We need rest, please help
2026-03-05 07:04I hope I am getting the same room as advertised.
2026-03-22 12:00You are so frustrating. Do you think I'm lying regarding your frying pan? I send again on email and I'm expecting that it will be replaced today
2026-04-09 20:18Let me tell you. First of all, I asked you in English, you provided answer in Japanese. Secondly, what on earth the hotel accept check in at 5pm? It is almost end of day already. Maximum I see is 3pm.…
2026-04-09 20:30I do understand, unmanned concept hotel, but I don't understand inefficient time you spend on cleaning the room. I can see check out time is 10am, and you will take 7 hours just to clean the room? No…

道案内・アクセス・住所(9件)

2025-12-26 14:0112月29日に予約しました. こんにちは。12月29日に予約したパク·ソヨンです。きれいな部屋でお願いします。タバコの臭いもない部屋でお願いします。そして南海難波から出口方向はどこでしょうか？最後によろしくお願いします。ありがとうございます。
2026-01-21 15:48何階ですか？
2026-01-25 22:18請問從關西機場要怎麼到飯店
2026-03-15 20:57Aoyama san for kansai to your hotel should I take bus to OCAT or nankai rail . Can you please guide me
2026-03-19 15:43From nankai namba station how far is hotel please share the map to reach hotel
2026-03-19 21:12From nankai namba station how far is hotel please share the map to reach hotel
2026-04-01 09:46Hello what is the nearest station to store our luggage thank you
2026-04-30 07:50Which train station is closest to the hotel and which exit to use?
2026-05-22 09:37Hi Good morning, please could you send me your google map location link, thank you

周辺情報・観光・飲食店(4件)

2026-02-19 06:11오사카 날씨는 어떤가요? 아이들이 있다보니 옷 때문에요. 비 예보가 있나요? 우산챙길정도일까요? 여기선 검색하면 사이트마다 다 달라요 ㅜㅜ
2026-03-06 13:15Can you recommend one near the hotel or the station? All the coin lockers in the station are full
2026-03-09 10:41잘지내고 왔습니다. 도쿄에는 체인 숙소가 있나요?
2026-04-02 09:25Thank you for letting me know. We can try to utilize the coin lockers. Can you please remind me which is the closest station to the hotel which would have lockers

館内ルール(喫煙・騒音・ペット)(3件)

2025-12-27 18:06こんにちは。宿泊施設周辺に喫煙エリアがありますか？
2026-05-20 22:05初めまして、トアンと申します。6月頭このホテルを予約させて頂きました。すみませんが確認したいことがあります。洗濯の干し物のためバルコニーを使わせて頂けませんか？私たちはタバコを吸わない家族ですのでご安心ください。
2026-06-18 12:49아닙니다. 답변주셔서 감사합니다! 혹시 주변에 흡연장소가 따로 있을까요?

駐車場(3件)

2026-02-26 12:30ホテル近くに駐車場はございますか？
2026-05-08 18:01こんにちは。私たちは5月10日から5月15日まで滞在します。車で行きます。駐車はどこにできますか？
2026-06-01 11:41May I park the car here in front of the building for a short time between 7:30 PM and 8:30 PM? I have arranged to return the rental car, and the staff will come pick it up in front of the accommodatio…

宿泊人数・宿泊者情報の提出 121件 … 氏名・パスポート番号などの個人情報が本文に含まれるため、このカテゴリの原文はこのページに掲載していません。原文が必要な場合は社内CSV(質問リスト_直近6ヶ月.csv)を参照してください。
質問ではないため原文を省いたもの: お礼・雑談 186件 / 状況報告・完了連絡 125件 / 画像のみ 1件

データソース: Beds24 メッセージ履歴(ゲスト発言のみ / 2025-12-20〜2026-07-23 / 40,294件 / 146物件)
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生成日: 2026-08-19
精度の注意: 人が正解を付けた400件との照合で正解率は84.0%です。個々の1件は間違って分類されていることがあります。個別のクレーム対応の根拠にはせず、「どこに何がどれだけ多いか」という傾向を読むための資料としてお使いください。

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